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Thread: Dr.Solomon AV 8.5 reboots my W2k

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  1. #1
    Junior Member
    Join Date
    Apr 2001
    Location
    London, England
    Posts
    11

    Dr.Solomon AV 8.5 reboots my W2k

    I have used Dr.Solomon Anti Virus 8.5 on Windows NT4 successfully but having recently upgraded to Windows 2000 I find I can no longer start Windows. When 2000 starts I get as far as the point just before the "Getting to know Windows 2000 screen" appears and my machine immediately reboots. My concern is whether there is a compatibility issue with Windows Am using..
    Microsoft (R) Windows 2000 (R) Version 5.0 (Build 2195)

    Thanks for your time.
    Rex
    London

  2. #2
    Member
    Join Date
    Sep 1999
    Location
    New Hampshire, USA
    Posts
    347
    if possible, use the F8 key to boot into safe mode. From there you can uninstall the antivirus software. I would go to Network Associates web site to make sure that your version of the software is compatible with Windows 2000.

    It could also be that you got a corrupted DAT file as this will cause simmilar problem upon boot. Corrupted DAT files require the same kind of treatment I would recommend for you: uninstall, reboot, reinstall, reboot, install a fresh SDAT file.

    If you just performed an upgrade from NT4 to 2000, then you might have a different version of the antivirus software installed on your system than Windows 2000 might require. Other NT 4 software can interfere with Windows 2000 boot too. At a minimum, ALWAYS uninstall antivirus software before performing an OS upgrade. This will save you oodles of headaches in the future.
    Last edited by ctaylor; 10-08-2001 at 02:15 PM.

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