Windows 11 freezing up

[TonyMan]

PC starts freezing up today. It can immediately after booting up, 5 minutes later, or any time in between.

Here is what I?ve done so far:
Ran startup repair - said it couldn?t repair
Restored to 3 days ago
Safe Mode, with & without network
Ran Dism in Safe Mode, but the PC froze during it

Looks like the next step would be resettling the PC, but that sounds like I?ll lose my apps.

Looking for any advice.

System:

Ryzen 7 5700G Cezanne 3.8GHz 8-Core AM4
ASUS Prime B550M-A AC
32GB Memory

[Steve R Jones]

Here are some methods to fix a PC that freezes after start:

Disable fast startup
Update your device drivers
Try unplugging anything that is USB-connected

[TonyMan]

Thanks, I?ll give that a try.

[TonyMan]

The only USB devices are the mouse & keyboard.
I don't see a fast start option.
I've got exclamation marks on the devices in the picture. When trying to update it say Windows could not update the client, then, Windows could not find drivers.

Seems like now it's restarting after a while.IMG_0115.jpg

[SteveTest]

How to Disable Fast Startup in Windows 11: A Step-by-Step Guide
https://www.solveyourtech.com/how-to...by-step-guide/

[SteveTest]

And I'm having some issues to....

Google-> How to Disable Fast Startup in Windows 11: A Step-by-Step Guide

[TonyMan]

Well, looks like I?m at a brick wall and will have to reset Windows. Am I correct in assuming that this will uninstall my apps? I researched ways to get a printout of what is installed. Also, I take it this is just affecting the operating system, not the data on my D drive, which is physically separate.

[SteveTest]

I'm having computer issues of my own.... LOL

Google-> windows 11 disable fast startup

Read the articles and see if it helps.

Do you recall installing any new apps before this started?

[TonyMan]

Thanks, I found it and turned it on. Can't think of any new apps.

Will check back on the results.

[TonyMan]

Disabling fast start didn't make a difference. I did a list of apps by date, but it looks like it's either showing dates for automatic updates or last time used. The confusing one is office 2019. That was uninstalled over a year ago, but i cannot remove it from the list. I won't try from the Registry since I can't be assured the system will stay up.


Apps.jpg

[SteveTest]

For some reason COPILOT jumps out at me... Do you use it much?

Taskmgr has a Startup Tab. Might try to disable it and anything else you don't "need" while you test.

[TonyMan]

Copilot isn't in the startup list. I've played around with this long enough, gonna just bite the bullet and restore windows. I've got a listing of all my apps, so I should be able to get things back to normal.

Thanks

[Steve R Jones]

Good Luck.

[TonyMan]

Well, I decided to try something else. From the Troubleshooting/Advanced Options, I chose Command Prompt and ran SFC/scannow. It said I had corrupted files and they would be restored upon rebooting. After the reboot I've done it three more time and it says the same thing each time, so they are not getting fixed. Next I was following steps tor run DISM, but cannot get it to run. The commands I've tried are:

DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth
DISM /Online /Cleanup-Image /RestoreHealth /Source:Sourcesinstall.wim

In each case it says the online option isn't available. And in the third on, the text"Source:Sourcesinstall.wim", that seems to be referring to a different drive. If so, what is that?

[TonyMan]

Well, I did get get both scannow & DISM to run from command line in Windows. Both said all was good. It stayed up for about 90 minutes before freezing, that's the longest it's been stable. So, i guess i will finally go and restore windows tomorrow and quite playing around.