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Thread: BSOD during upgrade on Dell laptop....I'm stuck here...

  1. #1
    Member kareem's Avatar
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    BSOD during upgrade on Dell laptop....I'm stuck here...

    Okay, so here's what I did to my Dell Inspiron 15 7559:

    It had Windows 10 Home already installed on it. But I wanted Windows 10 Pro 64bit. So while I was in the running system, I used Minitool Partition Wizard to format the C drive. Knowing that it was gonna scream since I was in Windows, I restarted the machine to allow the partition program to format the C drive upon bootup. It seemingly did although it seemed like to happened too fast. But I figured things were okay.

    So I figured I was ready to install the new Windows 10 Pro 64bit version of Windows on the laptop now. I got my thumb drive and made it into a bootable Win10 device (using Rufus) hoping it would install a clean version of Windows. When I finally figured out how to change the boot sequence in the Dell BIOS to USB drive, I inserted the thumb drive into the laptop. Rebooted the laptop. And got a BSOD mentioning 'PAGE_FAULT_IN_NONPAGED_AREA,...

    So, I'm not sure what happened. I figured it didn't like the hard drive that was on the system so I swapped it out for an SSD drive, then an SSHD and the same BSOD occurred. I even installed an M.2 SSD but the same BSOD appeared yet again.

    Should I try the classic install method using a Windows 10 Pro DVD? I have an external DVD drive that I can use to install the 'old school' way.

    I'm stuck. Not sure what to do now. I welcome suggestions.

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  2. #2
    Stark Raving MOD Midknyte's Avatar
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    Why did you preformat the C: drive in the first place? You could have done that during the Win10 install.

    What did you change the in boot order? You could have just pressed F12 to get the one-time boot menu. Your system is using UEFI boot, unless you changed it. Rufus supports UEFI boot, so that shouldn't be a problem.

    Do you still have Secure Boot enabled in the UEFI BIOS? If so, disable it and try booting from the flash drive again.

  3. #3
    Member kareem's Avatar
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    Quote Originally Posted by Midknyte View Post
    Why did you preformat the C: drive in the first place? You could have done that during the Win10 install.

    What did you change the in boot order? You could have just pressed F12 to get the one-time boot menu. Your system is using UEFI boot, unless you changed it. Rufus supports UEFI boot, so that shouldn't be a problem.

    Do you still have Secure Boot enabled in the UEFI BIOS? If so, disable it and try booting from the flash drive again.
    Appreciate your response.

    typically, I would do the format during the Win10 install but I only had the downloaded version of Win10 since I have no DVD drive on the laptop. So I went with the flashdrive version.

    I believe I did change the UEFI boot sequence in order to make the system boot from either a DVD drive (external) or the USB thumb drive. Frankly, it was a little confusing to change the boot sequence. I'm not all that familiar with UEFI boot methods. It was a little confusing.

    I'll try disabling the Secure Boot to see if that works.

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  4. #4
    Stark Raving MOD Midknyte's Avatar
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    Undo the change you made to the boot order first. If you change from UEFI to MBR, that can cause boot problems. That's why it's better to use the F12 one-time boot menu instead.

  5. #5
    Member kareem's Avatar
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    Okay. I will try and will report back.

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  6. #6
    Member kareem's Avatar
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    Hmm.... I disabled the Secure Boot. Hit F12 and it did the same thing. It started the Windows 10 logo and then went into BSOD again.

    Not sure what other setting I need to do. I tried a bootable Windows 7 DVD and it went into the Windows setup but then said that the DVD driver was missing or couldn't be located.

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  7. #7
    Stark Raving MOD Midknyte's Avatar
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    Not sure what other setting I need to do. I tried a bootable Windows 7 DVD and it went into the Windows setup but then said that the DVD driver was missing or couldn't be located.
    Win7 doesn't like UEFI boot. You'd need to use MBR or Legacy boot.

    Are you sure you built the Win10 flash drive correctly? There should be an option with UEFI boot support.

    What is the make/model of your flash drive? Did you try a different flash drive?

  8. #8
    Member kareem's Avatar
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    I used the default settings for Rufus. All the videos say to leave settings as is. I'm assuming that it was set for UEFI.

    Should I use another application to create a bootable flashdrive?

    Flashdrive is a PNY 32BG. I haven't tried a different one. Perhaps I should?

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  9. #9
    Stark Raving MOD Midknyte's Avatar
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    I used the default settings for Rufus. All the videos say to leave settings as is. I'm assuming that it was set for UEFI.
    I think that's the problem. The default for Rufus is MBR partition schema for BIOS or UEFI.

    https://github.com/pbatard/rufus/wik..._and_UEFI_mode
    If you select the first option (MBR partition scheme for BIOS or UEFI computer), the USB will be bootable in BIOS-mode only (even on UEFI systems)
    So you'll need to rebuild the flash drive using Partition scheme and target system type = MBR partition schema for UEFI

  10. #10
    Member kareem's Avatar
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    Quote Originally Posted by Midknyte View Post
    I think that's the problem. The default for Rufus is MBR partition schema for BIOS or UEFI.

    https://github.com/pbatard/rufus/wik..._and_UEFI_mode

    So you'll need to rebuild the flash drive using Partition scheme and target system type = MBR partition schema for UEFI
    So if I build the flash drive using 'MBR partition schema for UEFI', do I need to make sure the BIOS setting is in default mode?

    Because default mode is 'UEFI mode' but there's no way to choose 'USB drive' as it will not be listed as a boot option.

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  11. #11
    Member kareem's Avatar
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    I keep getting this message. It doesn't seem to like the files on the USB drive. Should I try DVD?



    Attachment 9879

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  12. #12
    Stark Raving MOD Midknyte's Avatar
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    So if I build the flash drive using 'MBR partition schema for UEFI', do I need to make sure the BIOS setting is in default mode?
    If you mean set to UEFI, then yes.

    Because default mode is 'UEFI mode' but there's no way to choose 'USB drive' as it will not be listed as a boot option.
    You tried this AFTER you recreated the flash drive with the 'MBR partition schema for UEFI' setting?
    Like the FAQ says, if you select the first option (MBR partition scheme for BIOS or UEFI computer), the USB will be bootable in BIOS-mode only (even on UEFI systems).
    In other words, it won't be detected as a boot drive using UEFI.

    Are you using the F12 boot menu?

    The attachment is invalid.

  13. #13
    Member kareem's Avatar
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    <img src="https://ys4iaw.dm2301.livefilestore.com/y3mrfxZ4CDOugs3uFntm1WwRsO5EteLTKo-Hk2honVdmGVQuiv5jBHRG7OJeOeINuEa_Pxd_3LijTtLv3IwDc Z19az6imS8lHanNTSBsLRTehwxc5e80297AFooTNj7Uw6CxX1G n19dvlajJ_Lm-HlO1vdZ4u403nHyqWdb3ouwPXM?width=5312&height=2988& cropmode=none" width="5312" height="2988" />

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  14. #14
    Member kareem's Avatar
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    Quote Originally Posted by Midknyte View Post
    If you mean set to UEFI, then yes.


    You tried this AFTER you recreated the flash drive with the 'MBR partition schema for UEFI' setting?
    Like the FAQ says, if you select the first option (MBR partition scheme for BIOS or UEFI computer), the USB will be bootable in BIOS-mode only (even on UEFI systems).
    In other words, it won't be detected as a boot drive using UEFI.

    Are you using the F12 boot menu?

    The attachment is invalid.

    OMG!!!!!

    After slowing down and following your instructions to a T, it finally worked!

    Windows 10 is now installing onto my new M.2 SSD. We'll see what how that works.

    Thank you so much for being patient with me and sticking through this whole thing.

    What was confusing me on my end was that when I pressed F12, a menu would popup but it was sectioned into two sections: Boot options for UEFI and boot options for LEGACY. I kept selecting the device under legacy. Plus for some reason, I kept thinking that I needed to create a boot option in the BIOS. Don't ask why... Anyway, it was determined after all of this that I simply could have left everything on default and not changed a darn thing in the BIOS. Heck, I didn't even need to go into the BIOS - As you already pointed out earlier on...

    Much appreciation for your expertise.

    Dell Inspiron 15, 7559 || Intel i7-6700HQ 2.6GHz || Windows 10 Home || 16GHz DDR || NVIDIA GeForce GTX 960M || WD 1TB 7200, N.2 SSD 500GB


  15. #15
    Stark Raving MOD Midknyte's Avatar
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    I'm glad it finally worked. Yes, sometimes you need to slow down and read CAREFULLY.

    I think the thing that tripped you up the most was the Rufus setting. It's not clear when you choose "MBR partition scheme for BIOS or UEFI" that it will default to BIOS (Legacy). Maybe the dev should have two separate options.

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