Results 1 to 15 of 15

Thread: Need Assistance with custom built PC -- no keyboard input on some screens and BSOD

  1. #1
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851

    Need Assistance with custom built PC -- no keyboard input on some screens and BSOD

    I'm attempting to help my father with an older computer he has that was built for him.

    Here are some of the PC specs
    Windows 7 Home 32-bit
    Gigabyte GA-G31M-ES2
    Pentium Dual-Core E5200
    2x2GB (4GB) RAM
    1GB WD Blue HDD (less than 10mos old)

    No conflicts in Device Manager / Latest drivers installed ~10 mos ago when new HDD installed

    The three primary issues are as follows

    It is freezing up on occasion, but with some frequency, but there doesn't seem to be a pattern

    No keyboard input ONLY on the following types of screens
    1. Windows Error Recovery
    2. Ultimate Boot CD selection screen ... to choose which category of utility you want to use (to run WD HDD diagnostics)
    3. Other similar non-windows screens
    ... but, the keyboard does work in the BIOS.

    BSOD
    Attached .dmp files from the past 5 BSOD's in a .zip file (forum wouldn't allow the .dmp files to be uploaded individually)

    BAD_Pool_Caller
    0x000000c2
    0x00000007
    0x0000109b
    0x08030003
    0x86970248

    halmacip.dll
    ntkrnlpa.exe

    I was able to run Memtest86 (no keyboard input needed) for 10 passes with all passing ...
    I was able to run a chkdsk successfully ...

    Any help or thoughts are appreciated.
    Attached Files Attached Files

  2. #2
    Lifetime Friend of Staff
    Join Date
    May 2007
    Location
    Sheboygan, WI
    Posts
    3,921
    Download and install Blue screen viewer
    http://www.bleepingcomputer.com/down...luescreenview/
    Copy and paste what it finds in your next post.

  3. #3
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851
    Quote Originally Posted by Train View Post
    Download and install Blue screen viewer
    http://www.bleepingcomputer.com/down...luescreenview/
    Copy and paste what it finds in your next post.
    How many do you want to see? The last 2 or 3? Or, are you only wanting a screen capture?

  4. #4
    Lifetime Friend of Staff
    Join Date
    May 2007
    Location
    Sheboygan, WI
    Posts
    3,921
    Last 5 should do fine.

  5. #5
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851
    Last 5 items in BluescreenView attached ... look forward to hearing from you. thanks much.bsod1.txtbsod2.txtbsod3.txtbsod4.txtbsod5.txt

  6. #6
    Lifetime Friend of Staff
    Join Date
    May 2007
    Location
    Sheboygan, WI
    Posts
    3,921
    I will copy and paste for you. Lots of folk refuse to open attachments.

    ==================================================
    Dump File : 082514-29452-01.dmp
    Crash Time : 8/25/2014 3:07:43 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 0x2d3d90bb
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000001
    Parameter 4 : 0x82abef4f
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+40b7f
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+40b7f
    Stack Address 1 : ntkrnlpa.exe+78f4f
    Stack Address 2 : ntkrnlpa.exe+3760f
    Stack Address 3 : ntkrnlpa.exe+b558d
    Computer Name :
    Full Path : C:\Windows\Minidump\082514-29452-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 144,768
    Dump File Time : 8/25/2014 3:09:22 PM
    ==================================================


    ==================================================
    Dump File : 082514-29343-01.dmp
    Crash Time : 8/25/2014 2:59:44 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 0x00000034
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000001
    Parameter 4 : 0x82acdf4f
    Caused By Driver : ntkrnlpa.exe
    Caused By Address : ntkrnlpa.exe+40b7f
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+40b7f
    Stack Address 1 : ntkrnlpa.exe+78f4f
    Stack Address 2 : ntkrnlpa.exe+3760f
    Stack Address 3 : ntkrnlpa.exe+b558d
    Computer Name :
    Full Path : C:\Windows\Minidump\082514-29343-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 144,768
    Dump File Time : 8/25/2014 3:01:23 PM
    ==================================================

    ==================================================
    Dump File : 082514-34663-01.dmp
    Crash Time : 8/25/2014 1:44:47 PM
    Bug Check String : IRQL_NOT_LESS_OR_EQUAL
    Bug Check Code : 0x0000000a
    Parameter 1 : 0x00000075
    Parameter 2 : 0x00000002
    Parameter 3 : 0x00000001
    Parameter 4 : 0x82acb56f
    Caused By Driver : Ntfs.sys
    Caused By Address : Ntfs.sys+12c97
    File Description : NT File System Driver
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+40b7f
    Stack Address 1 : ntkrnlpa.exe+7656f
    Stack Address 2 : ATMhelpr.SYS+5fb
    Stack Address 3 : ntkrnlpa.exe+209141
    Computer Name :
    Full Path : C:\Windows\Minidump\082514-34663-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 135,472
    Dump File Time : 8/25/2014 1:55:40 PM
    ==================================================


    ==================================================
    Dump File : 081614-26582-01.dmp
    Crash Time : 8/16/2014 10:27:00 AM
    Bug Check String : BAD_POOL_CALLER
    Bug Check Code : 0x000000c2
    Parameter 1 : 0x00000007
    Parameter 2 : 0x0000109b
    Parameter 3 : 0x08030003
    Parameter 4 : 0x86970248
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+5ba9
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+120c6b
    Stack Address 1 : ntkrnlpa.exe+1da4dc
    Stack Address 2 : ntkrnlpa.exe+613be
    Stack Address 3 : ntkrnlpa.exe+616df
    Computer Name :
    Full Path : C:\Windows\Minidump\081614-26582-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 144,824
    Dump File Time : 8/16/2014 10:28:47 AM

    ==================================================
    Dump File : 081214-25194-01.dmp
    Crash Time : 8/12/2014 7:49:33 AM
    Bug Check String : BAD_POOL_CALLER
    Bug Check Code : 0x000000c2
    Parameter 1 : 0x00000007
    Parameter 2 : 0x0000109b
    Parameter 3 : 0x08030005
    Parameter 4 : 0x8695d9f8
    Caused By Driver : halmacpi.dll
    Caused By Address : halmacpi.dll+5ba9
    File Description : Hardware Abstraction Layer DLL
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : 32-bit
    Crash Address : ntkrnlpa.exe+120c6b
    Stack Address 1 : ntkrnlpa.exe+1da4dc
    Stack Address 2 : ntkrnlpa.exe+613be
    Stack Address 3 : ntkrnlpa.exe+616df
    Computer Name :
    Full Path : C:\Windows\Minidump\081214-25194-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 144,824
    Dump File Time : 8/12/2014 7:51:13 AM
    ==================================================

    Plus this make for easier reading.

  7. #7
    Lifetime Friend of Staff
    Join Date
    May 2007
    Location
    Sheboygan, WI
    Posts
    3,921
    Looks like memory address problems.

    Possibly heat is a guilty party too.

    Open the case and clean out all the dust and junk.

    After cleaning run a memory test http://www.memtest86.com/
    10 passes minimum.
    Let us make sure the hardware is running right.

  8. #8
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851
    Quote Originally Posted by Train View Post
    Looks like memory address problems.

    Possibly heat is a guilty party too.

    Open the case and clean out all the dust and junk.

    After cleaning run a memory test http://www.memtest86.com/
    10 passes minimum.
    Let us make sure the hardware is running right.

    Train, based on my own troubleshooting, I've already run memtest86 and for 10 passes and it all passed. Any other thoughts?

  9. #9
    Stark Raving MOD Midknyte's Avatar
    Join Date
    May 2002
    Location
    Arkham Asylum
    Posts
    22,269
    Did you install any of these Windows Updates?
    http://www.infoworld.com/t/microsoft...2975331-248582

  10. #10
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851
    Quote Originally Posted by Midknyte View Post
    Did you install any of these Windows Updates?
    http://www.infoworld.com/t/microsoft...2975331-248582
    Yes, two of those (ending 2791 and 0228) were installed. I uninstalled and rebooted. Thanks Midknyte.

    Anything else?

  11. #11
    Stark Raving MOD Midknyte's Avatar
    Join Date
    May 2002
    Location
    Arkham Asylum
    Posts
    22,269
    Just see how it goes after removing those bad patches first.

  12. #12
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851
    Thoughts on inability to obtain any keyboard function on screens such as Ultimate Boot CD and other similar non-windows boot screens? I've tried all USB ports and multiple keyboards. And, two different Ultimate Boot CDs that work on all other computers.

  13. #13
    Stark Raving MOD Midknyte's Avatar
    Join Date
    May 2002
    Location
    Arkham Asylum
    Posts
    22,269
    What version of UBCD? Current version is 5.3.1.

    Did you see if there is a bios update?

  14. #14
    Senior Member Woodcycl's Avatar
    Join Date
    Jun 2000
    Location
    Jeffersonville, IN
    Posts
    851
    bios is up to date as I rebuilt it and updated bios about 10 months ago ...

    The UBCD is about a year old. But, that is not the only non-windows area where the keyboard has no function.

  15. #15
    Lifetime Friend of Staff
    Join Date
    May 2007
    Location
    Sheboygan, WI
    Posts
    3,921
    Go into BIOS, intergrated Periferals, and double check the USB settings. per your manual.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •