Senior Member
Need Assistance with custom built PC -- no keyboard input on some screens and BSOD
I'm attempting to help my father with an older computer he has that was built for him.
Here are some of the PC specs
Windows 7 Home 32-bit
Gigabyte GA-G31M-ES2
Pentium Dual-Core E5200
2x2GB (4GB) RAM
1GB WD Blue HDD (less than 10mos old)
No conflicts in Device Manager / Latest drivers installed ~10 mos ago when new HDD installed
The three primary issues are as follows
It is freezing up on occasion, but with some frequency, but there doesn't seem to be a pattern
No keyboard input ONLY on the following types of screens
1. Windows Error Recovery
2. Ultimate Boot CD selection screen ... to choose which category of utility you want to use (to run WD HDD diagnostics)
3. Other similar non-windows screens
... but, the keyboard does work in the BIOS.
BSOD
Attached .dmp files from the past 5 BSOD's in a .zip file (forum wouldn't allow the .dmp files to be uploaded individually)
BAD_Pool_Caller
0x000000c2
0x00000007
0x0000109b
0x08030003
0x86970248
halmacip.dll
ntkrnlpa.exe
I was able to run Memtest86 (no keyboard input needed) for 10 passes with all passing ...
I was able to run a chkdsk successfully ...
Any help or thoughts are appreciated.
Attached Files
Download and install Blue screen viewer
http://www.bleepingcomputer.com/down...luescreenview/
Copy and paste what it finds in your next post.
Senior Member
Originally Posted by
Train
How many do you want to see? The last 2 or 3? Or, are you only wanting a screen capture?
Senior Member
Last 5 items in BluescreenView attached ... look forward to hearing from you. thanks much.bsod1.txt bsod2.txt bsod3.txt bsod4.txt bsod5.txt
I will copy and paste for you. Lots of folk refuse to open attachments.
==================================================
Dump File : 082514-29452-01.dmp
Crash Time : 8/25/2014 3:07:43 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x2d3d90bb
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x82abef4f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+40b7f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+40b7f
Stack Address 1 : ntkrnlpa.exe+78f4f
Stack Address 2 : ntkrnlpa.exe+3760f
Stack Address 3 : ntkrnlpa.exe+b558d
Computer Name :
Full Path : C:\Windows\Minidump\082514-29452-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,768
Dump File Time : 8/25/2014 3:09:22 PM
==================================================
==================================================
Dump File : 082514-29343-01.dmp
Crash Time : 8/25/2014 2:59:44 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000034
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x82acdf4f
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+40b7f
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18409 (win7sp1_gdr.140303-2144)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+40b7f
Stack Address 1 : ntkrnlpa.exe+78f4f
Stack Address 2 : ntkrnlpa.exe+3760f
Stack Address 3 : ntkrnlpa.exe+b558d
Computer Name :
Full Path : C:\Windows\Minidump\082514-29343-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,768
Dump File Time : 8/25/2014 3:01:23 PM
==================================================
==================================================
Dump File : 082514-34663-01.dmp
Crash Time : 8/25/2014 1:44:47 PM
Bug Check String : IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x0000000a
Parameter 1 : 0x00000075
Parameter 2 : 0x00000002
Parameter 3 : 0x00000001
Parameter 4 : 0x82acb56f
Caused By Driver : Ntfs.sys
Caused By Address : Ntfs.sys+12c97
File Description : NT File System Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+40b7f
Stack Address 1 : ntkrnlpa.exe+7656f
Stack Address 2 : ATMhelpr.SYS+5fb
Stack Address 3 : ntkrnlpa.exe+209141
Computer Name :
Full Path : C:\Windows\Minidump\082514-34663-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 135,472
Dump File Time : 8/25/2014 1:55:40 PM
==================================================
==================================================
Dump File : 081614-26582-01.dmp
Crash Time : 8/16/2014 10:27:00 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000109b
Parameter 3 : 0x08030003
Parameter 4 : 0x86970248
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+1da4dc
Stack Address 2 : ntkrnlpa.exe+613be
Stack Address 3 : ntkrnlpa.exe+616df
Computer Name :
Full Path : C:\Windows\Minidump\081614-26582-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,824
Dump File Time : 8/16/2014 10:28:47 AM
==================================================
Dump File : 081214-25194-01.dmp
Crash Time : 8/12/2014 7:49:33 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000007
Parameter 2 : 0x0000109b
Parameter 3 : 0x08030005
Parameter 4 : 0x8695d9f8
Caused By Driver : halmacpi.dll
Caused By Address : halmacpi.dll+5ba9
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+120c6b
Stack Address 1 : ntkrnlpa.exe+1da4dc
Stack Address 2 : ntkrnlpa.exe+613be
Stack Address 3 : ntkrnlpa.exe+616df
Computer Name :
Full Path : C:\Windows\Minidump\081214-25194-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 144,824
Dump File Time : 8/12/2014 7:51:13 AM
==================================================
Plus this make for easier reading.
Looks like memory address problems.
Possibly heat is a guilty party too.
Open the case and clean out all the dust and junk.
After cleaning run a memory test http://www.memtest86.com/
10 passes minimum.
Let us make sure the hardware is running right.
Senior Member
Originally Posted by
Train
Looks like memory address problems.
Possibly heat is a guilty party too.
Open the case and clean out all the dust and junk.
After cleaning run a memory test
http://www.memtest86.com/
10 passes minimum.
Let us make sure the hardware is running right.
Train, based on my own troubleshooting, I've already run memtest86 and for 10 passes and it all passed. Any other thoughts?
Stark Raving MOD
Senior Member
Originally Posted by
Midknyte
Yes, two of those (ending 2791 and 0228) were installed. I uninstalled and rebooted. Thanks Midknyte.
Anything else?
Stark Raving MOD
Just see how it goes after removing those bad patches first.
Senior Member
Thoughts on inability to obtain any keyboard function on screens such as Ultimate Boot CD and other similar non-windows boot screens? I've tried all USB ports and multiple keyboards. And, two different Ultimate Boot CDs that work on all other computers.
Stark Raving MOD
What version of UBCD? Current version is 5.3.1.
Did you see if there is a bios update?
Senior Member
bios is up to date as I rebuilt it and updated bios about 10 months ago ...
The UBCD is about a year old. But, that is not the only non-windows area where the keyboard has no function.
Go into BIOS, intergrated Periferals, and double check the USB settings. per your manual.
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