First off i have tried everything,including uninstalling,reinstalling to no avail. I have tried to find answers or clues in all of the options menu choices. Not one thing in my entire system is akin to anything like this or is not prefect.

This has been going on for over a week now. No idea. I just tried to contact Microsoft and I get this info to fill out, then it says I got an expert online ready to answer my question for a minimum of $38.00 on up to around $60.00. Really? Is that what it takes anymore these days to get an answer from Microsoft? Alot of nerve from something they either ensdorse or has thier name on it. Figures.

Since i use both hotmail and Gmail , TBH, I have no use for another heavilty advertised overhyped and typically error prone program from Microsoft. Geeze!