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Consumer Complaining
I posted a problem my neighbor had a few months ago. When the bonehead threw away his COA key to Vista U. The Dell & Microsoft tech supports tossed him back and forth, no one helped and told him to buy a new copy.
Well he wrote both companies and wrote letters to both BBB & Attorney Generals in each state. He got responses, the same yada yada yada they are good at. Dell was sympathetic, but didn't help. He got a email from Microsoft last week, with a new generated COA key for his Vista and offered him help with installation.
I guess the old saying "squeaky wheels, does get them greased", if your willing to be patient enough. I guess the bonehead isn't much of bonehead
Asus M2N-E, AMD 64 X2 4200, Asus GeForce 9600 GSO, 3GB Kingston DDR2, Seagate IDE 160GB, Maxtor IDE 200GB, Dell 24" E248WFP
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Senior Member
He should write a thank-you note to Microsoft. It's not THEIR fault he tossed the COA.
Thank God we're not getting all of the government we're paying for!
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He did write the tech's supervisor who sent him the new key and thanked his as well. I do have to give him credit! I'm going to have to remember this one...
Asus M2N-E, AMD 64 X2 4200, Asus GeForce 9600 GSO, 3GB Kingston DDR2, Seagate IDE 160GB, Maxtor IDE 200GB, Dell 24" E248WFP
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