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Thread: Can't stay On-Line...

  1. #1
    Member caliphe's Avatar
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    Can't stay On-Line...

    Every time I go on-line I get this weird error message before the shut down counter.

    LSA Shell (Export Version)

    I don't get it, I tried the windows xp help. I need information on what I'm doing wrong.
    Computers are a form of creating through imagination.

  2. #2
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    you probably have the W32/Sasser.worm

    you can go to this link to read about it:

    http://us.mcafee.com/virusInfo/defau...virus_k=125008


    Good luck I have had calls on that already

  3. #3
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    Also I believe stinger will get rid of that

  4. #4
    Member caliphe's Avatar
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    Tried what you prescribed.

    I have norton system works 2003 professional and it is updated and have been before the virus. I used stinger as well and there is no luck. My anti virus does not detect any viruses. I'm out of ideas.
    Computers are a form of creating through imagination.

  5. #5
    Ultimate Member Rocketmech's Avatar
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    Look in Task Manager / Processes for
    C:\WINDOWS\avserve.exe . Thats the worm . If you've got it, follow the instructions in this
    FIX


    ***Be sure to disable System Restore and run Windows Update .

  6. #6
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    I'm working on someones now and I had to uninstall the anti virus program and reinstall it because the viruses messed up the a/v program. It is a royal pain. They didn't keep windows and their a/v updated.

  7. #7
    Ultimate Member Rocketmech's Avatar
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    Introduce them to Windows Auto Update.

  8. #8
    Member caliphe's Avatar
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    Complete information.

    Task manager did not display avserve.exe any where in the list. So now I need more clues to what it is. Here is clear information on what is happening. I also am using system works 2002 professional instead of 2003. I'm learning like many others so I ask that you please be understanding. I did and know how to follow the instruction on the removal tool. When I scan nothing comes up. Everything has been up dated and this just started on 5/01/04. Removing the virus is not the problem. Finding it is. I have the removal tool from symantec for Gaobot and the Stinger program by McAfee. Trust me when I say that my Anti Virus program is up to date because it tells me. Could it be that I need a newer version? I am using Windows XP Pro.

    LSA Shell (Export Version) Has encountered a problem and needs to close.
    C:\windows\system32\lsass.exe'
    status code -1073741819

    That is as complete as I can get right now.
    Computers are a form of creating through imagination.

  9. #9
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    I can tell you that for mcafee I had to get the new beta version of the dat files to catch all of the virus/worm. the newest released version did not catch it. I still had a couple of files that were not caught that I thought were suspect. This is a new version of a worm virus from what I here. Good luck. I was tempted to just tell them it had to be reformated and reloaded fresh. It would have been easier and faster I think.

    the machine had 4 different virus total.

  10. #10
    Ultimate Member Rocketmech's Avatar
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    https://www.microsoft.com/security/i...sser.asp#step3

    Are you still getting the countdown? If yes,
    then goto start menu -> run -> type shutdown -a , press enter .

  11. #11
    Extreme Member! BipolarBill's Avatar
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    Hint:

    Windows Update - often.
    MS MCP, MCSE

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