unable to read from hard drive

[marc666]

western digital 10 gig hard drive wont read boot sector any ideas

[howste]

Two important questions before we get started:
1) Is there anything on the drive you absolutely must have?
2) Is the drive still under warranty?

If the answers are no and yes, the easy thing is to get a warranty replacement from Western Digital.

[muno]

It isn't made active?
-M

[GrimBo]

Does it give you any errors??

[This message has been edited by GrimBo (edited 08-30-2001).]

[Mr. NoOne]

Is it a new disk that you are installing? or you've been using it for sometime & then it stopped working?

[Inanis]

First off, Western Digital drives arent doing too well lately. The company I work for had to switch to Seagate drives because 1 out of every 4 WD hard drives we got were DOA or got bad clusters after only a few weeks of use.

Secondly, Western Digital has a great little utility called Data Lifeguard Tools that you can get from their website to find out whats wrong with your drive. http://www.westerndigital.com

[cadetstimpy]

Is the drive from another system? Some systems have a feature in the BIOS for Hard Drive lock. If enabled the system locks the hard drive using hardware encryption. If the drive is removed from its origonal system after this feature is enabled then it cannot be read on any other system. The only way to unlock the drive is to put it back in the orignal system, go into the BIOS, and disable the locking feature before removing it from the system.

[marc666]

sorry i took so long to answer you questions been a lil busy
in answer to howste it is no and yes
muno it is active
Grimbo no error message just wont read
Mr. NoOne been using it for a couple of months
Inanis tryed every utlity that i could get from Western Digital tells me to call for Tech Support
cadetstimpy its in the same sys and i tought of that but I wasn't that lucky
howste how do you get a warranty replacement??

[Philip1952]

Call 1-800-275-4932 this is the WD support number. I talked to them a while back. They are on central time zone.

[SPEEDO]

Go Here
http://www.windrivers.com/script/hd.asp?company=WDhd

[marc666]

thanks for the link and all the help guys looks like I will have to return the drive.