CD-ROM nuked??

[njadeed]

I have a Kenwood 72X TrueX CD-ROM. I installed it last December and have had no problems with it until recently. I was in the middle of playing a game when my machine locked up. I rebooted and ever since then the CD-ROM does not work. It is not recognized by the BIOS nor does it appear to be getting power (cannot open drive door). I have checked the power connections and everything looks ok. None of my other hardware seems to be affected. Is the thing fried??

[derek79602]

Try disconnecting the ide cable but leaving the power cable and try to open it, that should narrow things down (between the drive and everything else). Also try opening it manually, using a paper clip straightened out... you should see the little hole to poke it into on the face. Then leave it open and power it up, it might reset it. That should still be under warranty, and Kenwood is pretty good about RMA's.

[This message has been edited by derek79602 (edited 08-04-2001).]

[njadeed]

Thanks. I tried unplugging the IDE but that didn't work. I got the door opened manually so I will try plugging it back in to see if it reset it. If that doesn't work I'll call Kenwood tech support. Thanks for the help!

[derek79602]

Piece of cake.

[Bob The Great]

That happend to me before. Only with a 40x. I opened it up, and it turned out a wire had come loose. Easily fixed, but voids the warrenty. Just send it in to Kenwood.