Tech support Funnies!!!

[voogru]

Just in case you think you are technologically challenged, look at this lot taken from a Wall Street Journal article:

1.) Compaq is considering changing the command "Press Any Key" to "Press Return Key" because of the flood of calls asking where the "Any" key is.

2.) AST technical support had a caller complaining that her mouse was hard to control with the dust cover on. The cover turned out to be the plastic bag the mouse was packaged in.

3.) Another AST customer was asked to send a copy of her defective diskettes. A few days later a letter arrived from the customer along with photocopies of the floppies.

4.) Another Dell customer called to say he couldn't get his computer to fax anything. After 40 minutes of trouble-shooting, the technician discovered the man was trying to fax a piece of paper by holding it in front of the monitor screen and hitting the "send" key.

5.) A confused caller to IBM was having troubles printing documents.He told the technician that the computer had said it "couldn't find printer". The user had also tried turning the computer screen to face the printer - but that his computer still couldn't "see" the printer.

6.) An exasperated caller to Dell Computer Tech Support couldn't get her new Dell Computer to turn on. After ensuring the computer was plugged in, the technician asked her what happened when she pushed the power button. Her response, "I pushed and pushed on this foot pedal and nothing happens." The "foot pedal" turned out to be the computer's mouse.

7.) True story from a Novell NetWire SysOp:

Caller: "Hello, is this Tech Support?"Tech : "Yes, it is. How may I help you?"
Caller: "The cup holder on my PC is broken and I am within my warranty period. How do I go about getting that fixed?"
Tech: "I'm sorry, but did you say a cup holder?"
Caller: "Yes, it's attached to the front of my computer."
Tech: "Please excuse me if I seem a bit stumped, It's because I am. Did you receive this as part of a promotional, at a trade show? How did you get this cup holder? Does it have any trademark on it?"
Caller: "It came with my computer, I don't know anything about a promotional. It just has '4X' on it."

At this point the Tech Rep had to mute the caller, because he was laughing too hard. The caller had been using the load drawer of the CD-ROM drive as a cup holder.

8.)Another IBM customer had troubles installing software and rang for support. "I put in the first disk, and that was OK. It said to put in the second disk, and had some problems with the disk.When it said to put in the third disk - I couldn't even fit it in..." The user hadn't realized that "Insert Disk 2" meant to remove Disk 1 first.

Real Recordings!!!
http://www.utilitygeek.com/humor.html

More REAL recordings!!!
http://www.phonelosers.org/techsupport

Even MORE REAL recordings!!!!!
http://www.techcomedy.com/

This is just too funny to pass up!!!

tell me what ya think!

-voogru




[This message has been edited by voogru (edited 11-24-2000).]

[CujoRbd]

That was hilarious, voogru! Especially that techcomedy.com. What a riot! ROFLMAO.

[BBA]

Those were amusing...but:

Two or three years ago, I would have considered the comments at the linked sites to be funny...now I only think I saw ONE funny thing at the tsc website.

Once you realize that the 'every customer is screwed in the head' principle is fatally flawed...you cease to find humor in these kinds of stories and then actually become capable of helping someone.

I can see where the person who DOES NOT work in this field, or the LOSER who does work in the field will think these are humorous...but when I see help desk people where I work totally hose someone up because THEY THEMSELVES did not listen to the customer, it kinda eerks me when I actually have to visit the customer and FIX IT! Especially in those cases when it was a fix that could have been done in 10 seconds on the phone in the first place!

Excuse my ranting...too many stupid people sitting at helpdesks, thats all.

[This message has been edited by BBA (edited 11-25-2000).]

[GroundZero3]

LoL pretty good. i like the one with the lady finding out there was atucally more than one apple computer

JaYsin

[jbob]

http://www.userfriendly.org/cartoons/archives/

[Dovaka]

the really funny thing about this is that i'm technician for compusa in the corporate office in mass and i get calls like that all day long i think i might have to start recording them here is a perfect example ive gotten 3 of these this week a guy has called and said i just bought my computer and set it up on my desk and my printer cable doesnt reach my tower now after thinking about it for a few minutes i told him to maybe try moving his printer closer to his computer im not really sure what he wanted me to do it about it but i get atleast one person a week with that problem but im still waiting for someone to call me about there foot pedal not working

[Jonty]

Amazing, but I'm not surprised, there are an awful lot of strange people out there!

[Ygor]

BBA, I know just what you mean. I used to take the time to help customers actually fix their problems or understand what's going on with their cable tv.

Unfortunately, management in it's infinite wisdom would rather a tech call be setup (several days to a week away)or a problem only be half dealt with for the sake of talk time.

That could be a factor at some help desks too. Hope not.