Tech Support is About Useless Anymore!!

[kcidwx]

I've had to deal with some tech support people recently and I'm shocked at how little they actually know. For example; Supermicro's tech support is basically useless as they don't even have a clue about their own motherboards. I'm having trouble with jumper JP27 on the P5MMS98. It won't work on pins 2-3 but it works on 1-2. When I e-mail them they SWEAR there is no JP27 on this board and they continue to deny there is such a jumper. The **** board is right in front of me and it says JP27 and it's in the motherboard book also!! I have 2 of these boards I bought a year apart and both have a jumper called JP27 on them. What am I supposed to do?

Also this pointing fingers **** is getting old. Several places I've talked to abuse the question, "What other hardware is in your machine." Granted this is a very important question but to turn around and instantly blame another piece of hardware in the computer for a problem is WRONG!! After having constant fatal errors on a machine AFTER installing a new power supply I called the power supply manufacturer to request a replacement. This guy concludes my HDD is bad. I pity Maxtor who were kind enough to replace the drive 4 times to no avail. After I convinced him it wasn't the HDD (come on! 4 bad HDD's in a row! I doubt it) he insisted the CPU is bad. Ok! I replaced the Cyrix 233 MX with a AMD K6-233 just to be sure. Nope! still does it. He still insists it's the CPU. FINE!! Let's put an Intel 233 MMX in it. Nope! Still does it! Oh, now he tells me it's the motherboard. Well, after 2 motherboards the problem is still there (remember all I wanted was a new power supply). After 2 months I finally get pissed and demand a new power supply. Finally, I get one and it been running ever since!

Needless to say this was the first PC I ever built and I learned A LOT!!! However, I don't know how to convince Supermicro there IS a JP27 on their board!

I know that being in tech support and not being able to physically see what's going on makes it difficult diagnose but come on!!!

I often turn to SysOpt.com because I always get intelligent answers that almost always steer me in the right direction. To all those that have helped a big THANK YOU!

Replies are welcome!

[Isos]

The people who are good in this business has probably started their own business providing tech support.