dcsimg
Results 1 to 7 of 7

Thread: HP Pavillion dv5 entertainment laptop

  1. #1
    Member
    Join Date
    Sep 2015
    Posts
    146

    Question HP Pavillion dv5 entertainment laptop

    Hello, I recently posted about my laptop and thought of selling it. I have decided to keep it. Now it is working, turned out to be a bad sodimm. It is now booting up but I will have to start from scratch with drivers and OS, it originally came with Vista, but aI had updated to Windows 7. Here are the specs I have,



    HP Pavillion Entertainment PC
    Alec Lansing Speakers
    Product Pavillion
    s/n: CNF8253WNW
    P/n Fe849UA#ABA
    Service tag dv5 -1010us
    Warranty 1 Year
    - [ ] Service tag 1010us

    Could you advise me on where I can locate the software ?
    Thanks.....

  2. #2
    Member
    Join Date
    Sep 2015
    Posts
    146
    Hello, sorry for my previous post, I have decided to reset my computer to factory settings. Sorry for the inconvenience.

  3. #3
    Member
    Join Date
    Sep 2015
    Posts
    146
    Sorry again for the inconvenience. I am now trying to boot my laptop to factory settings by booting it up, hitting escape and F11, but I get,

    Windows Boot Manager
    Windows failed to start. A recent hardware or software change might be the cause. To fix the problem

    1. Insert your Windows installation disk and restart your computer, I do not have this disk.

    Status: 0xc000000f
    Info: The boot selection failed because a required device is in access able.

    Could someone please help,
    Thanks.

  4. #4
    Member
    Join Date
    Oct 2018
    Posts
    207
    Most laptops come with a preinstalled recovery disk. Did you create the disks required to use your recover disk/s?

    The recovery disk would take you back to Vista and you would have to reinstall the upgrade to Windows 7 after that is finished installing.

    But if you didn't create the recovery disks. You can't just upgrade to Windows 7. You can however, contact HP and they might sell you a Vista recovery disk.
    Last edited by photolady95; 06-27-2019 at 07:44 AM.

  5. #5
    Member
    Join Date
    Sep 2015
    Posts
    146
    Thanks photolady for your reply, I did create these when I purchased my laptop but they were lost in a move. So now, I want to recover this back to factory with Vista and locate the right software on the HP websight. I have found some info on my notebook for a dx, I have an sx.

  6. #6
    Administrator Steve R Jones's Avatar
    Join Date
    May 1999
    Location
    Dallas, Tx
    Posts
    5,194
    HP will probably send a DVD for the price of shipping.
    "Vegetarians live up to nine years longer than the rest of us...Nine horrible, worthless, baconless years."

  7. #7
    Member
    Join Date
    Oct 2018
    Posts
    207
    Steve said what I was going to tell you. So you should be good now if you contact HP.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •