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windows 8.1 will not launch apps
I got a Gateway NE56R41u about 4 months ago. It has win 8.1. Up until 2 days ago, it was working perfectly. I got the message that I need an update on java. I clicked to update it. It installed two additional apps Spyware Clear and Tech Hotline. Now when I boot the computer, It will open to the desktop but no matter which icon I click on it just sits there with the blue wait circle going around. Eventually I get the message that the pc is not responding. The only way to get out of it is to press and hold the power button. I can't figure out how to reset it to an earlier point. I am stumped. Please help.
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Originally Posted by Train
I can't get any further than the desktop. If I click on anything, the wait circle just goes around until I get the message that the pc is not responding. The first screen is a black screen with Gateway on it. The second screen is my picture password screen. Then the desktop comes up. I just can't do anything as the icons just do nothing but show the wait circle.
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I can't get to any place were I can type msconfig.exe. I can't get to control panel. I get as far as the desktop and none of the icons will launch.
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I wonder if it would let me install win 7
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I am now refreshing the laptop following the directions you sent me. Thank you for your help. I sure hope it works!
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