Business Questions...

[dragflameson]

What do you give as an explanation when a customer asks you why you need to take their computer back to your place to work on it?

I know the answer; I just don’t know how to say it!

[r8500]

Because you have all of the software and tools, and can perform backup procedures to the data, in your controlled enviroment.

Honestly though, I have never had a client ask me why, they usually ask when they will get it back

[dragflameson]

Thanks r8500

The reason I ask is because I'm just getting started and I put a FAQ section on my website. One of the questions is "Do you really need to take my computer out of my house?"

[r8500]

Also tell them that you don't know everything, and it would help if you needed to look up something in your reference material.

Honesty goes a long way with customers.

[j.m@talk]

Originally posted by r8500
in your controlled enviroment.

That sounds like my padded cell

[r8500]

Originally posted by j.m@talk
That sounds like my padded cell

Might not want to say that

[dragflameson]

This is pretty much what it says:

Every service is unique in its own way. Even the same services are performed differently from computer to computer and it's impossible to know what exactly will be needed (hardware and software) to complete the service effectively. It's easier, faster, more efficient and cheaper to move one computer to the workshop than to move the entire workshop to one computer. We will come to your home, pick up your computer and drop it back off after the service is completed. Only if your location is greater than 15 miles away there will be a $5.00 trip fee added to final bill.

Thats what I came up with lol... I dont know if I like it though

[j.m@talk]

Leave the bit about the money out


Add it to a pricing chart somwhere

[dragflameson]

Originally posted by j.m@talk
Leave the bit about the money out


Add it to a pricing chart somwhere

Other than that you really think its good??

[j.m@talk]

It gets the info across ....... Yeah I can live with that

[dragflameson]

Originally posted by j.m@talk
It gets the info across ....... Yeah I can live with that

Cool

Hopefully it'll get some money across too!

[zybch]

I also say, leave the money bit out. That way if you have to travell 30miles out of your way you can charge them more than your stated $5.

I note though, that you didn't say anything about most users not being able to find their own bottoms with both hands and that you don't want these twits looking over your shoulder and nattering about how their "computer used to work just fine so it should work now".

[dragflameson]

Originally posted by zybch
I also say, leave the money bit out. That way if you have to travell 30miles out of your way you can charge them more than your stated $5.

Yes, very true. Ill add all that info on the services section of the website.

I note though, that you didn't say anything about most users not being able to find their own bottoms with both hands and that you don't want these twits looking over your shoulder and nattering about how their "computer used to work just fine so it should work now". [/B]

OMG I know.. you cant exactly tell the customers that (hehe) but thats got to be the best thing about working on it at your own place! NTM.. I do better work when people arent watching.

[j.m@talk]

Ahh the kids comming over sayin ..... Mumm I want the internet NOW ............. Is it done yet ? ........ Cybil from #32 says: blah blah blah blah ........ He he he lets unplug it from over here & Pi** that man right off

At least wiv the job I do ya in the loft most of the time if ya lucky.......... Ahhhh no customers to annoy ya ........ "Ferkers"

[zybch]

Originally posted by dragflameson
Yes, very true. Ill add all that info on the services section of the website.

OMG I know.. you cant exactly tell the customers that (hehe) but thats got to be the best thing about working on it at your own place! NTM.. I do better work when people arent watching. [/B]

I do a lot of consulting and PC repair work, and I much prefer it when I just get the PC dropped off at my place so I can work on it in peace. It also gives me time to trawl through the drives to find anything I can blackmail the owner with which I then save to CD and file away.
Seriously, some of the stuff I've seen on people's PCs is just plain wrong!