I have a new Dell 8250 XP pro OS. It came with a conaxent softmodem. After logging in to netzero (my IPS) the modem does its thing and connects to netzero for about 2 seconds then it drops the connection. I don't even see the two small computer icons that tells me cannection has been made. I have tried two differnt modems and they also do the same thing. The system came bundled with AOL free for a month so I tried it and it worked. I go back to netzero and it still drops the connection. I have been working with netzero for a month and nothing seems to help. I called DEll and they said as long as AOL work it's not there problem. How about that for customer service.

Thanks in advance
JGC