HP is about to P me OFF

[Richard_Cranium72]

I bought a CD-R , a HP 8250i.

The thing works fine, except the drive tray falls out.
So I wrote them using THEIR template which included the s/n, date of purchase etc.

They write back wanting all kinds of non-releveant information, WHAT ??

-->>
Subject: Re: HP CD-Writer Plus 8250i Drive e-mail support (KMM309378C0KM)
From: Surestore_Support <surestore_support@am.exch.hp.com> | Block address
Reply-to: Surestore_Support <surestore_support@am.exch.hp.com>


Hello (Customer),

Thank you for contacting the Consumer Computing Organization of
Hewlett-Packard.

According to your e-mail,your drive tray falls out.
I will need the
following information to process a exchange.Please provide the
following
system configuration information.
This information will help us more
accurately identify the issues at hand, and allow us to give you a more
thorough response.

- Model of HP CD-Writer drive:
- CD-Writer serial number. [Serial number may be located on a small
white label located on the underside the disk tray]:
- Date of Purchase:
- CD-R Software and version Number [see Help and About for version #]:
- What is the firmware version:
- Type (CD-R/CD-RW) and Brand of media used:
- Specific Error Number and/or Error Message:
- List how your CD-Writer is configured:
* Primary or Secondary IDE Controller:
* Master or Slave:
* What other device, if any, is sharing that controller:

- Look in the Windows Device Manager (click Start, Settings, Control
Panel, double click on the System icon, then click on the Device
Manager
tab). Double click on "Hard disk controllers".

You should see something like this:
Intel 82371 xx/xx PCI BusMaster IDE controller
Primary IDE Controller (dual fifo)
Secondary IDE Controller (dual fifo)

Please include the exact wording for the Hard disk controllers in your
next email. We need to have all three lines.

- PC Brand and Model:
- CPU/MHz:
- Operating System (e.g. Windows 95, Windows 98, Windows NT, etc.):
- RAM:
- Hard Drive Type (IDE, SCSI) and Capacity & is overlay software
installed:

What a bunch of doofuses,,

[garybeafl]

I think you will get more p----ed off after you go back and forth with them a few times and then find out you have to pay the shipping cost back to them. The replacement item they sent me was also defective and I ended up paying to send two items back to them. Plus they sent me a rebuilt item to top it all off. Good luck.

[This message has been edited by garybeafl (edited 12-05-2000).]

[Beemer]

You are dealing with an "Auto Responder that looks for keywords. Bin Dare, Doing this. All I wanted was the E-mail subscription for Software and Drivers update notifiction.
here is my request:

problem_description :
I'm trying to get alerted by E-mail subscription
for items described in the subject of this mail on page: http://subscription.support.hp.com/hpss/SWSignup

What is the keyword(s) I should use when trying to do a search on your
web site for my HP CD-Writer+ 9350i on the site listed below ??? This
is what it is named in Device Manager:
HP CD-Writer+ 9300i
Is this correct for the Device Manager? or should I try to upgrade the
information to the 9350i using the disk ???
Thank You For Your Time and very happy with the product, Gene Goldring

Here is the answer:

Hello Gene,

Thank you for contacting the Consumer Computing Organization of
Hewlett-Packard.

According to your e-mail, your cd-writer is being seen as a 9300i. This
is correct.

You're welcome for the assistance. I am glad our suggestions helped.

Thank you for using HP products. Please let us know if we can be of
further assistance.

If you need further assistance, please use the reply feature to include
all previous correspondence because we have several technicians
answering messages.

For additional technical information, troubleshooting information and
software updates, please visit our Hewlett-Packard Customer Care web
site at: http://www.hp.com/go/support

Regards,
Dottie B
Hewlett-Packard Customer Solutions Center

NOTE: Our advice is strictly limited to the question(s) asked and is
based on the information provided to us. Problems and solutions may
depend on the nature of your system environment and various other
parameters that are unknown to HP; therefore, HP cannot assume any
responsibility or liability. Please be advised that technical
information changes as new data becomes available, therefore, HP
recommends that you check back at our Customer Care web site located at http://welcome.hp.com/country/us/eng/support.htm
regularly for possible
updates. Hewlett-Packard shall not be liable for any direct, indirect,
special, incidental or consequential damages in connection with the use
of this information.


Here was my reply with lots of HTML colours and highlighting:

Speed Reading Misses My Point!

I have requested previously in this support item, the "keyword" for getting a subscription to E-mail alerts on "Driver & Software Updates" as per your page found at: http://subscription.support.hp.com/hpss/SWSignup
for the HP CD-Writer+ 9350i


!!!!!!Please read this part carefully!!!!!!

I cannot subscribe as none of the "keywords" I use seem to work.
************************************************** ************
Please find out from your web master which keywords he plans on using for linking to the proper submit of this service for my "HP CD-Writer+ 9350i"
************************************************** ************
I call upon your "Note:" previous in your responce!

Thank You

And I did fill out all the irrelevant information. It sometimes helps to call the Sales
Office as the salesmen are more willing to help out a disgruntled customer. Take names.
Sales Offices usually have 1 800 #'s ta boot where tech support lines do not.


Good Luck and Cheers!



[This message has been edited by Beemer (edited 12-05-2000).]