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Click to See Complete Forum and Search --> : Mouse problems after Windows re-install


Big B Three
01-25-2002, 11:58 AM
I upgraded a friends system a couple of months ago to a Pentium II 450 and Windows 98 SE doing a clean install on a formatted drive. (You should have seen how slow it was before ;) ) Anyhow it worked great for her until two nights ago when her hard drive crashed while using the Office suite. When she tried booting up after that, she would just get system disk not found errors.

Not wanting to drive all the way to her house, I had her put in the startup disk, run scandisk, find a bad cluster, reboot to the command prompt, and run windows setup to reinstall the operating system. All of her settings are still intact, and Microsoft Office still runs without having to reinstall the office suite. The only thing wrong now is the mouse no longer works.

I had her remove the mouse from the device manager and re-boot. Windows easily found the P/S2 mouseport and re-installed it, still didn't work. Booted up in safe mode, mouse still didn't work. Checked the mouse connection, still didn't work. Disconnected the mouse and attached a serial mouse. Windows detected it fine, but still doesn't work.

I'm assuming that the problem is coming from re-installing windows on top of a previous installation, but running out of ideas. She needs a new harddrive anyway, as she is still using a pretty small one from years ago, so I'll probably do that within a month or two, but any help to get that mouse going in the meantime?

Baddog
01-25-2002, 12:34 PM
Hello,
Can she change or try the mouse on someone elses computer?

Baddog

userserver
01-25-2002, 12:37 PM
Is this a standard windows 2 button mouse or wheel mouse?

First thing I'd try is to reset BIOS to default configuration and let windows redetect the mouse.

Big B Three
01-25-2002, 01:26 PM
It is a standard two button mouse. Both the p/s2 mouse and serial mouse are detected by windows, but button presses and mouse movements do nothing to the arrow on screen.

I'll try resetting the BIOS.

userserver
01-25-2002, 03:05 PM
Can you use the mouse in safe mode?

Does your device manager show any conflicts? You can get into it without a mouse by using the Windows key, tab key, enter key, alternate key and arrow keys.

Big B Three
01-25-2002, 03:16 PM
There are no conflicts in the device manager and the mouse does not work in safe mode either.

userserver
01-25-2002, 03:54 PM
Since you seem to be comfortable navigating without a mouse, uninstall Accessibility in the Windows Setup. Also Change the Appearance to Windows Standard. Cold Boot.