ronsandiego
01-21-2002, 02:20 AM
Hi - We just bought the latest version of Norton System Works Professional Edition. My wife tried to install the AntiVirus portion of it on her computer, which has Win2000 Professional. After she started the install, she got a message that said " an earlier version of Norton AntiVirus exists on your computer. Uninstall it.." (She did have the earlier version of Antivirus on the computer and it had worked fine..)
So she went to the Add/Remove Programs, and started the uninstall of the older version of Antivirus....When that seemed to be finished, she tried to do the install of Norton AntiVirus.......And then, it still thought there was something out there to uninstall. Trying to go back and reopen the Add/Remove Programs window, she found that even the Add/Remove window was now all hosed up, and looking strange. Now every time she tries to reboot the PC, it comes up and shortly thereafter tries to reboot itself. Something got seriously corrupted....
Her PC is a P4 1.5 Ghz with 512 RAM, and a 40gb HD, and it had been working perfectly up to this episode. Now it will not work at all. Symantec support is no help. She just got the computer recently and had not made the backup disks, as we now have read about..whoops......
If she reinstalls Win2000, will she lose all the applications that are installed??? How about the data files??
Is there some way to fix the registry without having done the backup utility, and without doing a full reinstall of Win2000. Is there some auotmatic registry backup that might have been done by the OS, without specific user instructions...???? If so, how do we install that version into the registry. ????
It would seem that Symantec would have tested this. Right now, our opinion of the Symantec stuff is very low.
Please advise on what can be done, hopefully, short of reinstalling Win2000 and losing her stuff.
Thanks....we really need the help.....
So she went to the Add/Remove Programs, and started the uninstall of the older version of Antivirus....When that seemed to be finished, she tried to do the install of Norton AntiVirus.......And then, it still thought there was something out there to uninstall. Trying to go back and reopen the Add/Remove Programs window, she found that even the Add/Remove window was now all hosed up, and looking strange. Now every time she tries to reboot the PC, it comes up and shortly thereafter tries to reboot itself. Something got seriously corrupted....
Her PC is a P4 1.5 Ghz with 512 RAM, and a 40gb HD, and it had been working perfectly up to this episode. Now it will not work at all. Symantec support is no help. She just got the computer recently and had not made the backup disks, as we now have read about..whoops......
If she reinstalls Win2000, will she lose all the applications that are installed??? How about the data files??
Is there some way to fix the registry without having done the backup utility, and without doing a full reinstall of Win2000. Is there some auotmatic registry backup that might have been done by the OS, without specific user instructions...???? If so, how do we install that version into the registry. ????
It would seem that Symantec would have tested this. Right now, our opinion of the Symantec stuff is very low.
Please advise on what can be done, hopefully, short of reinstalling Win2000 and losing her stuff.
Thanks....we really need the help.....