Kernel 32 [Archive] - SysOpt Forums

Michael Chiew

12-06-2001, 09:15 PM

Bairbre

Simply put, an invalid page fault is an event when something (e.g., a program) has lodged itself in area where it is not supposed to go.

KERNEL32 CAUSED AN INVALID PAGE FAULT IN MODULE MSVCRT.DLL AT 0177:78002f52.

The message is telling you that Kernel32 has (unavoidably) fell upon an address in memory (0177:78002f52) belonging to Msvcrt.dll. In the computer world, this is known as an Invalid Page Fault (one of several derivatives) and is not permitted by the operating system. So it refuses to allow such an indiscretion and shuts down.

Kernel32 is an important core component of your OS. It manages a lot of things in your system. It's what you might call a manager of sorts. Think of the manager in your office and you get the picture how crucial this guy is.

Msvcrt.dll is what we call a dynamic-link library (dll). Its job is to facilitate communication among programs. Msvcrt.dll is a harmless little fellow, being a Runtime file for C programs (Microsoft Visual C Runtime - Msvcrt).

Those numbers highlighted after REGISTERS are addresses in your Central Processing Unit (CPU). Registers store data where work is done on it and later despatched to where it is supposed to go. Registers is where data is manipulated. You can ignore these numbers and those for Stack Dump.

What causes Invalid Page Faults?

RAM
If ram is inadequate to run your system, virtual memory becomes "unmanageable". You might call it "unstable". I won't go into a detailed explanation of virtual memory except to say that it is an area in your hard disk set aside to facilitate the retrieval and storage of frequently-used data.

Defective ram is a consideration.

VIRTUAL MEMORY
Virtual memory not only flounders when physical ram is short but also when disk space is restricted. The virtual memory area may also be damaged.

POSSIBILITIES
Rangeral is pointing you in the right direction. You may be faced with defective ram. But I don't see how going to the STARTUP tab and start unchecking your apps is going to rid you of the problem. This matter is purely an internal one, i.e., it is OS-related. Kernel32 and Msvcrt are both Windows system files. You may be looking at file corruption and damage.

CORRUPTED/DAMAGED FILES
Generally-speaking, error messages relating to Kernel32 are usually indicative of Kernel32.dll. We have to consider Kernel32.vxd (vxd stands for virtual device driver) as a possible candidate for problem-solving. Msvcrt.dll needs attention as well.

You say that you don't know anything about computers but how to surf the web. This puts us in a spot. It will make our venture towards a resolution more difficult. I should not advise you to open up your machine to try sticking your ram in different slots. You may not be able to identify Slot 1. We definitely have room for error here.

So this leaves us with one alternative, an easier gig. Replace the files - Kernel32.dll and Msvcrt.dll. Hopefully, the replacement will solve your problem. If not, you may be looking at defective ram. Solution. Change ram.

I wonder, though. Do you still have access to Windows, or are you completely shut off because of the error message. Wouldn't hurt for you to give us some details of your system: CPU, ram, etc., etc. Brand? DIY unit?

Here's how to replace the 2 files.

If you have access to Windows on start up, click START, select RUN. When box appears, type sfc (this stands for SYSTEM FILE CHECKER). SFC will extract files from certain cabinets to replace the 2 files, Kernel32.dll and Msvcrt.dll. Follow the prompts on the screen. Yes, you'll be prompted on what to do. It's a relatively simple gig.

If you don't have access to Windows, then we're going to have to dig in for the long haul. Ever heard of a boot disk?

Post back, Bairbre. It'll be our pleasure to guide you all the way.

Michael Chiew

Bairbre

12-07-2001, 08:57 AM

Michael, thank you so much for your help and your kind words! I am encouraged and feel better because you are there! I really appreciate it, I guess this is the way I can learn about computers, sorta like the way I am learning how my car works! Neither is much fun for me, because I am learning because something is broken!

I did what you said and found that user.exe is the problem, however I don't have a disk to replace it, I wonder if I could just delete it somehow??

Thanks, Barbara

Bairbre

12-07-2001, 01:01 PM

Michael, I think I am totally confused, I reread your post and I think you meant I should type in Kernel32.dll and Msvcrt.dll when prompted??? Sorry to be so dense! I used the scan for contaminated files and that gave me the user.exe

Everytime I come online, after about 10 minutes or so, I get the error message and then after I close it out I can surf and have no problem. But I'm afraid it will crash permanently.

doubleclick

12-07-2001, 01:14 PM

This is what makes SysOpt such a great place!! People who just help others out (and sometimes in such detail!)!!
A big :eek: WOW :eek: for Michael!!

Bairbre

12-07-2001, 01:23 PM

I agree doubleclick! I copied and pasted his comments in my word pro so I could refer to them later. I think I am going to have to become more familiar with this stuff before any of it makes a lot of sense to me.

Imperion1

12-07-2001, 02:30 PM

Bairbre, Welcome to Sysopt.

Michael gave you a good point on running System File Checker.
This has fixed problems for me in the past.

Michael Chiew

12-09-2001, 08:15 AM

Baibre

Never think of learning as a chore. Think of it as a journey, an adventure into the unknown. Nothing beats the exhilaration when the horizon becomes clearer and you find yourself in Shangri-La.

I know. I've been there. Out of sheer frustration, unable to rely on someone else to do the job for me, I studied automotive mechanics and started repairing cars.

My first car was the ever-lovable Volkswagen Beetle. I bought a whole array of tools for taking the Love Bug apart. Those that were special, I designed and asked precision engineers to craft them for me. It was, and still is, an obsession.

The PC has now become a consuming passion. Same set of circumstances took me on the road to self-reliance. It's more efficient, and certainly helps me sleep a lot better.

Back to your problem.

All right, so you made a mistake with User.exe. It's part of the learning process. Do not delete User.exe. It's a core OS file.

Do you have your Operating System CD. If so, insert it in your CD-ROM drive. Run SFC. Click START|RUN. Type sfc in the box. You'll be prompted every step of the way. Start with replacing KERNEL32.DLL followed by MSVCRT.DLL. I'm not really sure what you did to USER.EXE. Replace USER.EXE in the same way. See what happens. What was the exact error message?

At the end of it all, you may really be faced with defective ram.

Post back, Baibre. Tell us the results.

Michael Chiew

Fifi

01-12-2002, 03:01 PM

I'm forever getting invalid page faults or exception 10H error messages. This problem has been driving me up the wall for 20 months. Various applications cause it eg Superscape3D, Word causes it in MSO97.dll. Considering that Word was loaded as part of Microsoft Office 97, I don't understand how the problem has arisen. I get the same when I try to use the Recipe template in MSWorks2000 and random occurrences in various bits and pieces. Only bits that seem free of this are Outlook Express and Explorer and these are the two that all the articles in The Knowledge base are about. I've replaced kernel32.dll and .vbx from the installation CD-ROM, I've reinstalled every other thing mentioned in the error messages and I've completely reinstalled Windows98 SE 5 times, all to no avail. My system is;

Win98SE
700Mhz Athlon
128Mb RAM
20 Gb HD (over 13Gb free)

Can anybody out there help me before I take a hammer to it?:confused: :mad: :(

doubleclick

01-12-2002, 03:08 PM

Hmm, may also be a RAM error. Download a RAM memory checker and run it to see if your RAM is ok.

Bairbre

01-13-2002, 06:16 PM

I have never been able to solve my problem with kernal 32. Outlook Express never shuts down properly and it is a pain but I continue to use my computer and just close the error message when it comes up while I continue with what I am doing.

bigjohn5

01-14-2002, 12:46 PM

This is interesting. I posted a similar problem around Jan 3 and still haven't found the answer. I tried all of the suggestions posted at that time, and I thank the contributers. No answers from Microsoft either. My problem seems to lie between. Explorer6 and Outlook Exp. causing page faults and computer "hangs". This is most annoying at times.
I have printed out Michael's answer to you Bairbre, and have studied it. It is great, as it helps me understand the problem a bit more, but I am no nearer the answer. I ran SFC (no trouble was shown on my system ?)
Hope you find an answer to your problem.In my case itseems to be a conflict between IE and Win Exp.
I still don't know how to get shot of IE 6 ? :O) I will further watch your thread. I keep looking here, as I hope that someone will hit on an answer for me too :O) Thanks, John

Fifi

01-14-2002, 03:02 PM

Just noticed something. Two of us are getting 017F in our error messages. Bairbie is getting 0177. Bairbie, is there any chance that yours is 017F and not 0177? I ask this because somewhere near the top of the array of numbers at the bottom of the error message, mine states CS=017F. Now, is there anyone out there who can actually tell us what this means. Surely computer programmers will understand this sort of thing and can tell us how to use it to troubleshoot our own individual problems. Am I right in thinking that 017F is an address of something which has deposited itself in that location and kernel32 wants it for itself, or is it that kernel32 is using it and something else wants it. If we knew how to determine what was using 017F on our individual machines we may get a little further forward. Is the problem with Windows itself ie has Windows done something wrong or is Windows OK and our problem is other software? I've come across so many references to exception 10H errors and invalid page faults and illegal operations that all involve kernel32 (although I have some which involve MSO.dll as well) that I'm beginning to think that it might be a glitch in Windows 98 and 98SE which Microsoft should be sorting out. Has anyone got a service contract with Microsoft which would allow them to find out about this. I don't and I'm really hard up. If you don't have a service contract it costs $45 per query and I can't afford it (small child to support who eats like a horse) :D

Bairbre

01-14-2002, 03:53 PM

Hello Bigjohn5 and Fifi

I have tried everything and have asked everyone I know who know about computers and I cannot get this fixed.

I cannot afford to get help from microsoft either and they refer me to the manufacturer of my computer and I would have to pay them for help also!

I think the problem is with microsoft and they should be the ones fixing it. Maybe we can get help eventually!! I hope so!

bigjohn5

01-14-2002, 05:34 PM

Coincidentally, I just came on line after talking to a server technician (Sympatico) I decided I would change from Outlook to Netscape communicator for mail. ( Being slightly geriatric, I had forgotten how to do it). On running checks on what I had to change. I found that the server type had been altered after I installed Norton AV 2002. Upon checking further in my mailserver types, the anti virus program had not only changed the number of the server but inserted itself in to the address. I am sorry Fifi, I have no earthly idea what this means.:confused:
However!! The good part is, after I deleted and changed all of this in mail group preferences. I went back to Outlook and picked up the link to Sys Opt.com then came back again, and for the first time in a long while. I had no error message or lock up ?? Could it have been an anti virus program that has caused my, (our) dilemma? I may be speaking too soon, as one try may not be enough :)

userserver

01-15-2002, 05:00 AM

Originally posted by Fifi
I'm forever getting invalid page faults or exception 10H error messages. This problem has been driving me up the wall for 20 months. Various applications cause it eg Superscape3D, Word causes it in MSO97.dll. Considering that Word was loaded as part of Microsoft Office 97, I don't understand how the problem has arisen. I get the same when I try to use the Recipe template in MSWorks2000 and random occurrences in various bits and pieces. Only bits that seem free of this are Outlook Express and Explorer and these are the two that all the articles in The Knowledge base are about. I've replaced kernel32.dll and .vbx from the installation CD-ROM, I've reinstalled every other thing mentioned in the error messages and I've completely reinstalled Windows98 SE 5 times, all to no avail. My system is;

Win98SE
700Mhz Athlon
128Mb RAM
20 Gb HD (over 13Gb free)

Can anybody out there help me before I take a hammer to it?:confused: :mad: :(

I think version conflict might explain your issue. Did you ever install the service releases for Office 97. Both contained fixes to make Office 97 work with Win98SE.

userserver

01-15-2002, 05:27 AM

Originally posted by Bairbre
Can someone please help me? I keep getting this error and I don't know anything about computers but how to surf the web

KERNEL32 caused an invalid page fault in
module MSVCRT.DLL at 0177:78002f52.
...

In preface, when asking for troubleshooting help with windows errors, you should mention the OS installed and what you are doing when you get the error.

After reading the thread I see that you have gotten some good advice and some general information, but nobody seems to haven't found out from you what is going on when the issue occurs.

You mention the error when trying to shut down Outlook Express and describe it as a non-fatal error. Is this true?

If it is, you are probably looking at what would is essentially a version conflict.

Long-winded explanation follows:

I suspect that if you do a file find for MSVCRT.DLL on your computer you will find that you have numerous instances. Just about every Microsoft product installs MSVCRT.DLL and the versions vary. For example, with Win98SE, Office 2000 and the recent IE releases, you get version 6.0.8397.0, while Win95 OSR2, Win98, Office 97, and IE4 install version 4.20.6164.

It seems like almost every third-party application installs this file also, and this is often the root of the problem. When an application is coded to run with a particular version of MSVCRT.DLL and MS changes some addresses in the next version, you start getting these IPF's or worse. Microsoft doesn't always keep its developer documentation up to date so developers sometimes make invalid assumptions aside from normal bone-head mistakes.

If you do a clean install of an OS (as opposed to an upgrade) and then reinstall applications, things normally work better because you don't end up with a lot of incorrect registry entries due to version conflicts.

End of wind...

In your particular case, if the error only occurs in Outlook Express and if you have Norton Anti-virus, turn off email antivirus scan and restore original server addresses. Does that resolve the problem?

If you don't have NAV or that didn't do the job, reinstall/upgrade Outlook Express. I think you'll find your issue resolved.

userserver

01-15-2002, 05:39 AM

Originally posted by Fifi
Just noticed something. Two of us are getting 017F in our error messages. Bairbie is getting 0177. Bairbie, is there any chance that yours is 017F and not 0177? I ask this because somewhere near the top of the array of numbers at the bottom of the error message, mine states CS=017F....

Are you both getting "KERNEL32 caused an invalid page fault in module MSVCRT.DLL at xxxx:"?

Usually 16 bit applications load at addresses ending in 7 or F (like 017F). This is why you often see at 017F in error messages.

jrb420

01-15-2002, 05:42 AM

Just a quick question, if anyone knows. Has the System File Checker been taken out of Windows XP? I know XP montors your files and tells you if there's a problem, but I can't find the SFC which alows you to run a full check manually. Just a thought, because SFC has helped me a lot of times with Win98.

userserver

01-15-2002, 06:59 AM

Originally posted by jrb420
Just a quick question, if anyone knows. Has the System File Checker been taken out of Windows XP? I know XP montors your files and tells you if there's a problem, but I can't find the SFC which alows you to run a full check manually. Just a thought, because SFC has helped me a lot of times with Win98.

Still there. You can run it from the RUN command line. See Microsoft Q310747 for more info.

jrb420

01-15-2002, 07:08 AM

I probably should have explained myself better. I tried to run it. I get a quick flash of a box on my screen and then nothing. That's why I asked.

userserver

01-15-2002, 07:24 AM

Originally posted by jrb420
I probably should have explained myself better. I tried to run it. I get a quick flash of a box on my screen and then nothing. That's why I asked.

SFC doesn't work quite the same way in Win XP and Win 2000 as it does in Win 98. Most of it is pretty much automatic -- occasionally prompts user for media to extract protected file.

userserver

01-15-2002, 07:26 AM

Originally posted by jrb420
I tried to run it. I get a quick flash of a box on my screen and then nothing. That's why I asked.

You can run it manually by using the /Scanonce switch.

jrb420

01-15-2002, 07:27 AM

thanks. I'm one of those people who hates to let my system do everything automatically. After years of Windows 95 and 98, I just don't trust it.

userserver

01-15-2002, 07:33 AM

Originally posted by jrb420
thanks. I'm one of those people who hates to let my system do everything automatically. After years of Windows 95 and 98, I just don't trust it.

:)

Bairbre

01-15-2002, 07:55 AM

This is the message I keep getting

KERNEL32 caused an invalid page fault in
module MSVCRT.DLL at 0177:78002f52.
Registers:
EAX=0000001d CS=0177 EIP=78002f52 EFLGS=00010246
EBX=78037cc8 SS=017f ESP=00f9eae4 EBP=00f9f108
ECX=00000000 DS=017f ESI=78022082 FS=2177
EDX=00f9eaaa ES=017f EDI=00000100 GS=0000
Bytes at CS:EIP:
8b 01 ba ff fe fe 7e 03 d0 83 f0 ff 33 c2 83 c1
Stack dump:
00404919 00000000 00f9f000 00f9ef00 00000000 bff76dac 78022b9a 575c3a43 4f444e49 535c5357 45545359 72705c4d 636f746f 642e6c6f 00006c6c 00000000

I just turned on my computer and am reading email and am on the web. After about 11 minutes and a few seconds this error message comes onto the screen. Since I don't know what else to do, I just close it and continue.

How do I reinstall outlook? I don't know anything about computers. I did download the outlook 6 version.

When I read your posts I may as well be reading Greek. But I am reading them over and over and hoping that if I sleep on it that I may come to understand and can try what you are saying.

Bairbre

01-15-2002, 08:00 AM

I meant to say THANK YOU! for trying to help! I think I am a hopeless case though!! Hope the others will benefit and will let me know if they solve their problems.

userserver

01-15-2002, 08:20 AM

Originally posted by Bairbre
This is the message I keep getting

KERNEL32 caused an invalid page fault in
module MSVCRT.DLL at 0177:78002f52.
...
I just turned on my computer and am reading email and am on the web. After about 11 minutes and a few seconds this error message comes onto the screen...

OK, the fact that this happens at a predictable time helps a lot. A little more info from you and we ought to be able to nail this sucker.

Do you use a screen saver?

Check to see what interval you have set for OE to check for new mail?

At 8-10 minutes into your email hit CTRL-ALT-DEL and when the Close Program window comes up write down everything in it then hit Cancel. Repeat when your error message comes up (if possible). If not, repeat just afterwards. Post the info.

bigjohn5

01-15-2002, 09:59 AM

I honestly don't want to confuse the subject of Kernel 32 page faults, but, my conflict seems to be solved with Outlook and IExplorer. I can change back and forth now with no problem since I removed Norton Anti Virus from the POP addresses :)
I finally got an answer back from Microsoft this morning. I know that this solution has already been presented on this forum . It is a very simple check and it may help someone, I will paste it here again. Thank you all. John (Good luck Bairbre and Fifi in Scotland)
Thank you for contacting MSN Internet Access Member Support.
This is Brijesh and I am writing in response to your e-mail sent to MSN support.
John, I understand that you are facing an error message in Internet Explorer. I regret the inconvenience caused to you.
The error message that you received ("Explorer caused an invalid page fault in module kernel32.dll") may be caused by corrupted Password List files. Please follow these procedures to correct this problem:
To find the Password List files

1. Click the "Start" button, point to "Find", and click "Files or Folders". The "Find: All Files" dialog box appears.
2. In the "Named" box, type:
*.pwl
3. In the "Look in" box, select the C: option.
4. Click the "Find Now" button.
5. In the list of results, select the first file.
6. To delete the "msnusername.pwl" file
7. Select the file, and right-click the file, and then select "Rename".
8. Move the right arrow until the cursor is at the end of the name.
9. Press BACKSPACE to delete the .pwl.
10. Type:
.old
8. Press ENTER.

You may also try running the Scandisk or disk defragmenter on your computer.

To Scandisk or disk defragmenter on your computer

- Click "Start", click "Help", click the Search tab, type "defrag" (without the quotes), in the box, and then press ENTER.

Other, more complicated factors can cause kernel32.dll errors. If the above procedures do not resolve your problem or if you did not find any .pwl files, please contact your computer manufacturer or Windows support for further assistance. Check you Windows version number to determine which support group to contact:

1. Right-click the My Computer icon on the desktop.
2. Click "Properties".
3. The Product ID is listed on the "General" tab under the "Registered To" section.

- If your Product ID contains the letters OEM, contact your Original Equipment Manufacturer for Windows Technical support. Examples of OEMs include IBM, Dell, Compaq, Gateway, and Packard Bell.
- If your Product ID does not contain the letters OEM, you have a retail version of Windows. Please contact Microsoft Windows support for assistance:
Microsoft Windows 95: (425) 635-7000
Microsoft Windows 98: (425) 635-7222
Microsoft Windows 2000: (800) 936-4900

John, the above information should resolve your issue. However, if your issue persists, please feel free to reply back to us with the error message, by clicking on the Reply button and I would be glad to assist you further.

Your satisfaction with our customer service is very important. If you consider your issue resolved, please click on this link ( http://msn.surveyhost.com/msnias ) to let us know how we are doing.

Bairbre

01-15-2002, 12:31 PM

Ok doing what Userserver told me to do here is the information that came up when I clicked ctrl alt del in outlook express

Sys opt forums - Kernel 32 - Microsoft Internet Explorer provided by Freeweb

47 degrees Madisonville
Smart Center
Explorer
Rnaapp
RealPlay
Easyclip
Tsystray
suitest
msmsgs
aptezbp
attnengn
loadqm
mycometcursor
autochk
systray
essolo
navapw32
flatbed
systimer
nsched32
qttask

The error message just came up and I repeated the process after I closed the error message and got the exact information. I tried to do it before closing the message but couldn't.

OE checks for mail every 10 minutes

userserver

01-15-2002, 12:54 PM

WOW! You surely have a lot going on there.

Since the mail check is every ten minutes and the error is generated at a slightly longer interval (long enough for the mail check to poll the server, get replies and exit) the first thing to do is to change the mail check frequency to something like 20 mins, reboot and see if the error comes up in 21 mins. (if you are curious).

OK, the approach you take regardless of whether the error is delayed is simple, though a little time consuming, but sure to resolve your issue. The approach is referred to as "Divide and Conquer".

Once you get into outlook express, hit CTRL-ALT-DEL and cancel about half of the tasks. If you still have the problem, the next restart you cancel the other half the tasks. Some tasks you never cancel, but the rest are fair game. Tasks you don't cancel are Explorer and Systray, though you may find you don't want to cancel some of the others through trial and error. You will have to hit CTRL-ALT-DEL once for each task you want to end.

Since your error falls on a 16bit application boundary, I suggest you cancel EasyClip, MyCometCursor, and Tsystray in the first batch.

Once you find the batch that is causing the error, you divide that batch in half and repeat the process until you determine the culprit. Once you have it figured out, you can remove the application from your startup process and contact the vendor for support or an update. It may just call for a reinstallation of that application.

Bairbre

01-15-2002, 01:10 PM

Userserver, after doing all that you told me, I turned the computer off and then turned it back on. Outlook Express must have shut down properly because there was an email there and no error message this time.

I have been online for 17 minutes and no error message has popped up!!!!

Should I go ahead and do what you say in your most recent message??

Thank you for your help and patience! I really appreicate it!

Bairbre

01-15-2002, 01:14 PM

I need to tell you that I also tried what BigJohn5 said to do but when I tried to delete the first file that came up, it said rename by typing .old, which I did but it just kept saying 'you have to rename'. So I didn't think I had been successful, but my computer froze and at that point I turned the computer off with the switch and when I turned it back on the scandisk scanned and then the computer booted up.

Bairbre

01-15-2002, 01:19 PM

29 minutes and 39 seconds and the error message came back up!! I will do what you said in the last message and let you know if that works.

userserver

01-15-2002, 01:21 PM

Originally posted by Bairbre
Userserver, after doing all that you told me, I turned the computer off and then turned it back on. Outlook Express must have shut down properly because there was an email there and no error message this time.

I have been online for 17 minutes and no error message has popped up!!!!

Should I go ahead and do what you say in your most recent message??

Thank you for your help and patience! I really appreicate it!

Well, I'm reluctant to take credit for the missing error, but will if necessary. :)

If you aren't having a problem, no reason to go through with divide and conquer strategy. Just keep it in mind if you have errors in future.

Glad to have been of some assistance....

Remember--when troubleshooting errors, the environment is the key to resolution.

Bill

userserver

01-15-2002, 01:23 PM

Originally posted by Bairbre
29 minutes and 39 seconds and the error message came back up!! I will do what you said in the last message and let you know if that works.

OK, you know that mail check is the trigger for the error. Now divide and conquer.

Bairbre

01-16-2002, 08:07 AM

Userserver, after downloading version 6 of microsoft I began getting an error message on my desktop. I don't know if they are connected or not. But I wonder if the desktop message is connected to the kernel 32 error?

here is the desktop message

Line 138

Char 3
Error 'document.body.filters.0 is null or not an object
code 0
url file//c:windows/application data/microsoft Internet Explorer Desktop.htt

Do you want to continue running scripts on this page?

I just click yes and continue. I am afraid to delete items for fear of deleting something important.

This error has happened before but it solved itself and now it is back.

Also I need to delete files on my computer, something my brother had always done for me. But he has not been to my house in a while and this is needed. Could you please help me with that? I would really appreicate it.

userserver

01-16-2002, 08:36 AM

Glad to help, but since this is not a troubleshooting issue let's take this out of the forum and handle thru personal messages.

userserver

01-16-2002, 09:17 AM

Originally posted by Bairbre
Userserver, after downloading version 6 of microsoft I began getting an error message on my desktop. I don't know if they are connected or not. But I wonder if the desktop message is connected to the kernel 32 error?

here is the desktop message

Line 138

Char 3
Error 'document.body.filters.0 is null or not an object
code 0
url file//c:windows/application data/microsoft Internet Explorer Desktop.htt

Do you want to continue running scripts on this page?

This is not related to your previous error. It occurred because your desktop hypertext template file is damaged.

It is easily fixed by removing desktop customization. You right click on your desktop and select Properties. When your display properties window opens, select the the Web tab.

1. You can elect not to show your desktop as a web page (or possibly just uncheck some of the components in the list)

or

2. Press the Folder Options button in the Web tab, and when the Folder Options open, on the General tab, select Web or Classic instead of Custom

or

3. Reinstall windows 98 on top of itself to refresh the htt files

or

4. Go to windows help, select the Search tab, and type in "Windows Desktop Update" w/o the quotes and follow that procedure.

It may be possible to rename desktop.htt to destop.old and reextract, but I've never looked into that... Might be possible to delete and see if IE reinstalls it... I think I'd try that before using option 3 or 4--the worst that could happen would be you'd have to do 3 or 4....

If you want to have all the razzle dazzle and options of active desktop, you'll probably have to go with option 3 or 4, but you are satisfied with viewing a classic desktop (as am I) then you will never see the error again--without having to go through a lengthy hassle.

Bairbre

01-16-2002, 09:30 AM

I chose the classic desktop and that solved that problem!! Thank you!

dabler37

01-16-2002, 03:04 PM

I've had a lot of luck solving the invalid page faults error message by simply deleting all "tmp" files.

Close all programs, go to Start - Find - Files or Folders (or Search) and type in "*.tmp" (without the quotes). Delete all of the files, reboot, and see what happens.

If you think the problem is caused by Outlook, try deleting the outcmd.dat file and then restart Outlook. It messes up your toolbar, but that is relatively easy to rearrange.

Dabler37

Bairbre

01-16-2002, 03:13 PM

Dabler37, thank you for telling me that. Userserver has been working with me all day and I think the problem has been solved. But if I get any more of the error messages I will try your solution.

I appreicate your help, I am trying to learn about computers and I can really use all the information.

Thank you!

Llew

01-16-2002, 08:11 PM

Hi,thanks for all the info being presented here...I'm getting a few recurring bugs out of my own system.

I'd like to ask about something that came up a few posts back...what is the difference between Win98se retail and OEM versions?

I had thot I had a direct from MS retail version of the full install...but upon cheking,I have an OEM...what does this mean?

Is my version not published by MS? And if not,who publushed or wrote it? Are there any inherent differences or peculiarities between versions?

I had thot that an OEM was simply a no frills package,that was availible for a better price...as if:no box advertizing,no elaborate packaging,and usually no printed manual...but I thot it would still be a direct from MS product.

Also...having just reinstalled my lovely copy of Win98...I have a question about LoadPowerProfile,which appears in MSConfig Startup.

Firstly,is this a nessessary feature to be loaded?

And why are there always 2 of them,which seem to be identical?

I'm asking because on a few occations,mostly while troubleshooting,I had disabled one or both of the LoadPowerProfile listings...and it seemed to improve performance and system smoothness. Althou it didn't seem to help my crashes and freezes...which were largely the same before or after.

I've recently made a few manual driver tweaks which seem to have settled most of the crash/freeze problems...and now I re-installed Win98,after a startup crash bug resulted from the manual reloading of Kernel32.dll...anywho,now,my system is suddenly running really well...and I'm tempted to leave LoadPowerProfile as is,aand see what happens...

So,what does it do? And why are there 2? lol

Thanks, Llew

userserver

01-16-2002, 08:19 PM

Originally posted by Llew

...what is the difference between Win98se retail and OEM versions?

Also...having just reinstalled my lovely copy of Win98...I have a question about LoadPowerProfile,which appears in MSConfig Startup.

Firstly,is this a nessessary feature to be loaded?
And why are there always 2 of them,which seem to be identical?

The only difference is the serial number and the ability to get microsoft to provide support--if you have OEM version they refer you to the OEM vendor.

There are two power profiles because they load at different times during startup. If you aren't interested in being able to modify the power profile don't let them startup in either place. No more memory or resources are used by letting one run versus letting both run.

Softail

01-17-2002, 05:42 AM

I used to have the same problems, then stumbled accross this information while on the web.
I followed the directions, and have almost no problems now.http://www.pcscoop.com/software/oses/WINfiles/index.asp
Good Luck
:D

chaskuss

01-17-2002, 08:57 AM

Doubleclick,
I am unfamiliar with RAM checking software. Can I find a worthy app at Download.com or should I purchase a better app?:confused:

chaskuss

01-17-2002, 09:14 AM

Doubleclick,
I'm not familiar with RAM checking software. Any recommendations?:confused:

doubleclick

01-17-2002, 05:10 PM

Originally posted by chaskuss
Doubleclick,
I'm not familiar with RAM checking software. Any recommendations?:confused:

RAM-Checkers don't need to be very big and complicated. There are a lot of little utilities which work fairly well.
I've taken a look at Download.com and have only found this shareware product, called GoldMemory, which you can try for 30 days:

http://download.cnet.com/downloads/0-10102-100-4386308.html?tag=st.dl.10001-103-1.lst-7-2.4386308

Anyway, I would never spend a bug on a RAM-Checker... Just search a bit...
Or does anyone know about a good RAM-testing utility in this forum?

doubleclick

01-17-2002, 06:02 PM

The only difference is the serial number and the ability to get microsoft to provide support--if you have OEM version they refer you to the OEM vendor.

There is another BIG difference between retail Windows and the OEM version:

First of all, and most important, an OEM version is "tied" and sold with your computer (Compaq, Dell, Toshiba, whatever). This means that you have only permission to use the OS with the computer the OEM version came with !!!! The vendor of your PC usually adapts the OEM version to your computer (drivers, hardware, etc.).
So you won't be able to install your OEM Windows version on any other comp except one of the same brand and/or type!!! Not even illegally, if you tried to, I think.

Valley of Forge

01-17-2002, 07:33 PM

During december,I put a new hardrive,more ram (512K block),and purchased NortonSystemworks 2001.
I have had a persistant problem with 'page faults.And cannot quite put the finger on the cause.Norton support has suggestions,but dont really tell the underlying problem.
The Symptons are the same,-the VCR.dll file.Like told this is used with plenty of C programs.And I have a few 97-96 software programs wich use the file.But I don't want to part with them if IE 6 is the problem situation.
IE 6 (this was upgraded too)
The computer would restart,just as it was shutting down.Begining with the programs on the startup (system manager).I found the only true remedy was to take the Norton off completely and I wouldn't have a problem.(well no Norton problems).
Annyway the new drive is an ATA100,and the Kt7 only supports an ATA66 so my canny looking at the SE controlling the memory,and swap file is self explanatory.Being so much more to use.
But I ran into another problem,much the same as those before,only here'Explorer has a page fault concerning the .dll library dealing with the icons "Explorer has had an illegal with"and it won't start.NO way to get in front,no way to get in back.The problem just sticks explorer to its error,and locks me out of the 'protected mode operating system.
Now I'm tired of the thump.But a silly icon logged in the instruction set somewhere causing a need to re-install the operating system ?!.
I'm sort of leaning toward the idea there is a bad block in the memory I bought.Norton shows it within its programs when it is running.
The drive is fairly large for me anyway.But couldn't have had a different error message or something explorer ?
'I'm not running IE six now,but (and I do believe its a bad portion of the new memory) will probably put it on again.

Abit-KT7
ATA100 WD40(ATA66)
250 watt.:rolleyes:

Rosco111

01-17-2002, 08:06 PM

To Bairbre

I don't know if you have found the problem, but I USUALLY do a search on www.google.com if I have problems only because I get results instantly which may help. At Google, I put in "Explorer caused an invalid page fault in module msvcrt.dll" and google came up with quite a few possibilities so here is the search link for google

http://www.google.com/search?sourceid=navclient&q=Explorer+caused+an+invalid+page+fault+in+module+ msvcrt%2Edll

you might have to copy and paste since the link is long but you might find some help there. Another site that is good, because you can enter your OWN WORDS, (not having to be very specific if you know what I mean) anyhow it is called http://www.freeanswers.com. One word though on free answers is that on the TOP RIGHT Unselect Adobe and Intuit as options to use in your search. I guess you get better results when you deselect Adobe and Intuit. Good luck Rosco111

Rosco111

01-17-2002, 08:43 PM

To Bairbre

Hello again as I just replied to your post and I got another link that may be of some help involving invalid page faults from the Microsoft Site

http://support.microsoft.com/default.aspx?scid=HTTP%3a%2f%2fsupport.microsoft.c om/common/canned.aspx%3fR%3dd%26amp%3bH%3dArticles%2bthat%2b Discuss%2bInvalid%2bPage%2bFaults%26amp%3bLL%3dsup port%26amp%3bSz%3dkbieipf%26amp%3bCDID%3dEN-US-KB%26amp%3bLCID%3d1033

Just my 2 cents worth but I usually print out the explanations of the error when I get a listing of possible causes that way if your pc won't even boot up(and you can't get to the saved info on your hard drive) you may be able to fix the problem from the explanations you printed out and go from there. Believe me this has come in handy a few times.

Rosco111

rockinmale

01-18-2002, 12:27 AM

Originally posted by Valley of Forge
During december,I put a new hardrive,more ram (512K block),and purchased NortonSystemworks 2001.
I have had a persistant problem with 'page faults.And cannot quite put the finger on the cause.Norton support has suggestions,but dont really tell the underlying problem.
The Symptons are the same,-the VCR.dll file.Like told this is used with plenty of C programs.And I have a few 97-96 software programs wich use the file.But I don't want to part with them if IE 6 is the problem situation.
IE 6 (this was upgraded too)
The computer would restart,just as it was shutting down.Begining with the programs on the startup (system manager).I found the only true remedy was to take the Norton off completely and I wouldn't have a problem.(well no Norton problems).
Annyway the new drive is an ATA100,and the Kt7 only supports an ATA66 so my canny looking at the SE controlling the memory,and swap file is self explanatory.Being so much more to use.
But I ran into another problem,much the same as those before,only here'Explorer has a page fault concerning the .dll library dealing with the icons "Explorer has had an illegal with"and it won't start.NO way to get in front,no way to get in back.The problem just sticks explorer to its error,and locks me out of the 'protected mode operating system.
Now I'm tired of the thump.But a silly icon logged in the instruction set somewhere causing a need to re-install the operating system ?!.
I'm sort of leaning toward the idea there is a bad block in the memory I bought.Norton shows it within its programs when it is running.
The drive is fairly large for me anyway.But couldn't have had a different error message or something explorer ?
'I'm not running IE six now,but (and I do believe its a bad portion of the new memory) will probably put it on again.

Abit-KT7
ATA100 WD40(ATA66)
250 watt.:rolleyes:

I can help you with your ATA 100 problem. By running your western digital diagnostics disk you can change your ATA 100 to run at ATA 66. As for the errors your experiencing. Over my years on working with computers. I have always had problems with norton utilities and systemworks. If you give this program complete control of your system and allow it to fix problems it finds. Say Goodbye:( Every version i have loaded has hosed every system soo bad that i had to reload the operating system.:( If i were you i would ditch the norton systemworks for good. I would suggest loading a fresh copy of windows will solve your problem. I cant say this is good advice, but im just giving my own advice. Anyone else care to add their two cents.....?:D

userserver

01-18-2002, 01:40 AM

Originally posted by doubleclick

There is another BIG difference between retail Windows and the OEM version:

First of all, and most important, an OEM version is "tied" and sold with your computer (Compaq, Dell, Toshiba, whatever). This means that you have only permission to use the OS with the computer the OEM version came with !!!! The vendor of your PC usually adapts the OEM version to your computer (drivers, hardware, etc.).
So you won't be able to install your OEM Windows version on any other comp except one of the same brand and/or type!!! Not even illegally, if you tried to, I think.

Actually you are wrong on both counts. If your OEM computer expires, you can install windows on another computer. You won't be able to get support from anyone, but you are within your rights.

OEM versions are not crippled by the OEM vendors. You might wish to install equipment on your system that didn't come with it so all drivers are in place.

Occasionally OEM systems use customized installations, but that is handled by the custom installer--you can still run setup.exe.

Rosco111

01-18-2002, 03:26 AM

To Rockinmale

About your response towards Norton's Utilities, I usually thought that Norton would usually provide a backup or UNDO file when you used it to fix or modify your OS, so I do not understand why you couldn't have used the Undo file to restore your OS to BEFORE you made(or followed what Norton said to do) the change??? Anyone else agree or disagree on having the Undo file?? Rosco111

userserver

01-18-2002, 06:35 AM

After you restart your system, before you launch any applications, hit CTRL-ALT-DEL and look in the Close Program window. That will show you all the applications loading during startup. You might be suprised by the number of them. Many are not needed.

If you want to list what is running, we can tell you what you don't need.

rockinmale

01-18-2002, 03:00 PM

Originally posted by Rosco111
To Rockinmale

About your response towards Norton's Utilities, I usually thought that Norton would usually provide a backup or UNDO file when you used it to fix or modify your OS, so I do not understand why you couldn't have used the Undo file to restore your OS to BEFORE you made(or followed what Norton said to do) the change??? Anyone else agree or disagree on having the Undo file?? Rosco111

Im only going by my own personal experiences with norton utilities/systemworks. This program has done me wrong so many times that i wouldnt recommend it to my worst enemy. It's just a wonderful thing to have an improper shutdown. Norton detects errors on the drive. You figure okay sure fix it. Then after rebooting your machine. Upon startup it cannot find files as well as certain dll's files. It's going to take alot more time trying to fix it, than to just reinstall the operating system. Plus on top of that, how do you know that it wont come back to haunt you later on.

#1 rule: Always create a second parition to backup personal files in the event the operating system crashes.
#2 rule: Backup personal files on a cdwriter in case of a hd crash.

Any other tech's care to share their personal experiences with norton utilities/systemworks?????:cool:

doubleclick

01-18-2002, 03:29 PM

To userserver:

Actually you are wrong on both counts. If your OEM computer expires, you can install windows on another computer. You won't be able to get support from anyone, but you are within your rights.

Oops, ok.

Will try to be better informed next time... :p

Rosco111

01-18-2002, 04:58 PM

To rockinmale

I believe that if you look at the options or the configuration of Norton's you can set it to do only what you want it to do, or have it confirm any actions with you before it does anything, so it seems that maybe the help file is where a person should start with when getting something as powerful and that has many options. Rosco111

bewick1

02-24-2002, 02:11 PM

I had a lot of problems with Invalid Page fault as well - without apparent reason.
(Athlon 1.2:Win98)
Then I had cause to download updates for Easy Creator 4 deluxe.
During the course of that Roxio.com (who bought Adaptec Easy CD) gave some interesting advice.

Namely to make sure that only the LATEST version of MSVCRT.dll was loaded in Windows/System.
They said it would make Windows more stable. They were right.
I did a search to find all versions of MSVCRT and sure enough I had several versions. After making the change I haven't had a single invalid page fault.
I've mislaid the printout but you can find it at www.Roxio.com. Essentially it requires renaming the unwanted msvcrt.dll files to say mscvrt.xxx and then copying the latest dll to the same locations - particularly windows/system. Not easy within windows - I had to restart in DOS to achieve it.
Note that dates don't necessarily indicate the latest version - find this via the "properties" tab - and make a list (and probably back-up as well) otherwise you'll be in trouble.

John Burt UK