Im really impressed....

[GroundZero3]

I have written here several times on this board to complain about my hard drive having bad sectors and making grinding noises when its not even a year old. well i ignore the problems but when i went to turn on my comp today the grinding noise was alot worse than usual. I was worried since i didn't have a receipt for my hard drive but i called up Western Digital anywayz to see what my options are. Thankfully they stamped the date on it when they shipped it off. I was really surprised to see that. They said that they sending me a new drive and i have 30 days to return the defective drive. I just like to say if you are looking for a good hard drive company then western digital is the way to go.

JaYsin

[Mntsnow]

Glad to hear that they treated you well...

BTW Maxtor, Seagate, Fujitsu and Samsung will all do the same thing and I have had great luck with them in the past http://sysopt.earthweb.com/forum/smile.gif

[Barney]

That's great.Too bad the hd itselve isn't very good.But good service and their guarantee makes up for that.

I have had a real bad experience with Quantum a few years ago.I had a 1.1GB hd with bad sectors on them.I returned it and it took Quantum 3 months to replace it.And I didn't even get a bigger hd for the patience!And they call that 'guarantee',it sucks!I wish I had a WD at that that time...

Ronald

[socalgal]

I've RMA'd a couple of WD drives and their RMA is quite impressive, I agree.

Doing advanced RMAs, I've gotten the new drives in 3 days - or less! Kudos to Western Digital customer service http://sysopt.earthweb.com/forum/smile.gif

[nunyadam]

i have had good luck with maxtor. (lesson 1 don't beat on the pc when it's a p.b.c.m.)fast return,and a 3 year warranty commpared t wd's 1 year.

[Fingers]

It's nice to see that you're pleased with customer service, this is something that is becoming rare these days.

Western Digital has had a 3-year warranty for as long as I can remember.

[NDC]

In my case, I've been very lucky with my hard disks, Maxtor, WD, Seagate. I've never had to return my drive due to defects, yet. http://sysopt.earthweb.com/forum/smile.gif

Without prompt customer service, such as returns on defective hard drives, I'm afraid manufacturers won't be able to last in the competition. Word travels fast!

[BFlurie]

WD drives aren't flashy in benchmarks, but usually are tough & reliable. One of mine's a Quantum -- stay away from 'em -- flakey.

[tepo]

Well, off topic maybe, but...

My mobo banged a few weeks back, i tried everything, posted i.e. here in SysOpt with some good advice, but no help. I then called the place I bought it from, a local one-man-shop here in my little village (~2000 cit.)
Had a new mobo NEXT DAY! He had to order it, and to get something to this crappy village in 24 hours is one amazing achievement !

Since we all always know about only these bad stories, so I think we have to appreciate the good things, people and companies for their efforts, since they after all exists.

Tepo's 0,02$ http://sysopt.earthweb.com/forum/smile.gif

[Snuffy!]

Hey, cool. Usually when I have a piece of hardware that buggers up, and I don't have the receipt, I think that there's no way I could replace it, so I go outside and smash the bejesus out of it with a sledge hammer to teach it a lesson. I had no idea that companies were this leniant, thanx for the info http://sysopt.earthweb.com/forum/smile.gif

[rekrot]

I had an IBM 8.4 that would not partition or format though you could here it spinning. I tried everything I knew and called IBM. I RMA'ed it and was kinda shocked to see a Maxtor returned in it's place! Now, after reading the previous thread from caddmannq, I understand why. IBM sent me a NEW drive and I got it in 2 days! http://sysopt.earthweb.com/forum/smile.gif Big kudos to their service department on that RMA! The new drive is working fine on my Win2k box. Cheers, Robert

[GroundZero3]

The only problem i have right now is how i have to pay to return the defective drive back. i guess i'll send it the slowest way since i have 30 days to turn in the defective. http://sysopt.earthweb.com/forum/smile.gif

JaYsin