Undeadlord
10-01-2001, 04:04 PM
Guys,
I have, as the subject states, Presario 1800 laptop. I bought it a little over a year ago. ABout three or four months ago I had to send it to Compaq for warrnty work. The Video adapter was dying and causing weird errors. ANyway I got it fixed and they got it back to me quickly. However when I got it back, since it had been gone for a while, I had gotten something else to take its place. So now about one month after I got it back from support I am using it on a conastant basis. Now though there is another problem.
The system just shuts off at random times. No warning or anything just bam off. My gut reaction here is a heat problem. I can run AIM or Outlook no problem. But when I have those open and open Word and excel or something like than Bam it shuts off. No pattern .. just random. Does anyone have any idea what could be causing this?
Along those lines, I called Compaq support. The gentlemen told me the machine was out of warrnrty and I would have to pay 39.99 just to talk to him, let alon the cost of fixing it. I told him there was no way I was going to do that becuase this was not a warrnety issue, this was something there tech dept had done to my machine. The laptop never did anything like this before I sent it to them. Does anyone know of any options I have here I am not paying for this, this is there mistake and they need to fix it. Should I call back tech supoort and ask to speak to a supervisor? any ideas???
Undeadlord
I have, as the subject states, Presario 1800 laptop. I bought it a little over a year ago. ABout three or four months ago I had to send it to Compaq for warrnty work. The Video adapter was dying and causing weird errors. ANyway I got it fixed and they got it back to me quickly. However when I got it back, since it had been gone for a while, I had gotten something else to take its place. So now about one month after I got it back from support I am using it on a conastant basis. Now though there is another problem.
The system just shuts off at random times. No warning or anything just bam off. My gut reaction here is a heat problem. I can run AIM or Outlook no problem. But when I have those open and open Word and excel or something like than Bam it shuts off. No pattern .. just random. Does anyone have any idea what could be causing this?
Along those lines, I called Compaq support. The gentlemen told me the machine was out of warrnrty and I would have to pay 39.99 just to talk to him, let alon the cost of fixing it. I told him there was no way I was going to do that becuase this was not a warrnety issue, this was something there tech dept had done to my machine. The laptop never did anything like this before I sent it to them. Does anyone know of any options I have here I am not paying for this, this is there mistake and they need to fix it. Should I call back tech supoort and ask to speak to a supervisor? any ideas???
Undeadlord