$1 problem caused $50 headace

[kenyg]

I've got a dsl line. Suddenly one day, my connection speed just went south - horrible speeds, sometimes only at around 28k.

Called tech support, did all the stuff the suggested, no resolution. Got forwarded to the 2nd tier - we unplugged each phone line, they did a line test, finally forwared the problem to the central office.

2 weeks, and 8 hours of phone time - and last night I solved the problem myself. - a bad splitter. you know the little plastic connector that turns one splits the phone line into 2. $2.99 at radio shack, my speeds are back where they should be.

Yes, I did call tech support back and told them what the problem was, we had a good laugh.

Ken

[S.D.Willie]

did you ask for an application after that???? :p

i love it when tech support cant solve a problem and i/you can.
i dont bother calling cablevision anymore for support. i know what theyre going to say before they even say it. plus id rather figure it out on my own.

good job :D

SD

[Banti]

Isn't that usually the way? When I was a kid, our family van had to be taken to the dealership for maintance. Later it started crapping out on us. We spent $300 bucks to fix it at another dealership (we moved). Had to take it back to the second dealership (on them) so many times that the man hours spent fixing the car probably surpassed the orginal cost of the van. Right before we traded it in, one of the younger mechanics noticed the problem and fixed it... a loose bolt:o from the orginal maintance. The van ran like a champ after that:)

Banti

[prttybean]

I wish I had a problem at my end. I have been at 20k on my cable modem for 4 days. They are having a problem. They don't know what the problem is, or when it will be fixed. They have "engineers" working on it. My response was "transfer me to billing please." So, at least I am not being charged while they monkey around.