DVD drive not accessible

[todangaar]

I have recently purchased an Artec 16x DVD drive. The drive came with windvd. I have a K6-2 400 processor, 256 MB PC 133 ram, a shuttle hot 591p MOBO. The drives are configured as follows
10.2 gig samsung HD (primary master solo)
Nec 7700a cd-rw drive 12 x10x32 (secondary master)
Artec 16 x DVD rom drive (secondary slave)

Upon boot, every drive is recognized, All drives are configured correctly (i.e. cables in proper places, jumpers on proper settings) Yet Windows 98 se will not recognize the DVD drive saying that drive e:\ is not accessible. It recognizes the cdrw as drive d: and whatever is in the drive shows up. When I plug my old cdrom drive in the place of the dvd drive, the system sees the contents of the drive perfectly. I am new to DVD on computers so I am wondering if I have missed a setting that would be different for a dvd versus a cdrom.
Also visited artec's site and the specified that the drive really didn't need any other driver besides the windows cdrom driver.
Please note that I have checked out every similar problem in this forum and not found an answer.

If you have any suggestion they would be helpful. thanks

[cadetstimpy]

Is this when you try to access a movie DVD? I'm not sure this is the answer, but you may have to select the region of the DVD drive before it will allow access of a DVD disk.

Go into device manager and double clcik the DVD drive to bring up its properties. The Advanced tab should allow you to select region 1 for USA.

If that is not it then the BIOS could be misdetecting the speed of the drive. Try manually selecting secondary slave in BIOS as CDROM UDMA66 then try UDMA33 and then Mode 4.

Also, is the Second IDE channel using a 80 conductor cable? If not, maybe the DVD drive requires an 80 conductor cable.

Hope this helps

[S.D.Willie]

you might have a d.o.a. drive. double check to make sure there are no pins missing or bent on the dvdrom as well. if you have the jumpers set properly which it seems like you do(considering a different cdrom worked in place of the dvd) then i would definitely find out about a warranty replacement.

good luck :)

SD