web programmers - question for you

[rh71]

BACKGROUND INFO: A pop-up window uses javascript to dynamically populate a menu to do things like closing an issue, update an issue, close the pop up window, etc. ie. if an issue is already closed, they won't see the update or close buttons, they will only see the button to close the pop-up window. (These are not the submit type buttons - they are icons that link to other pages)
This is the top frame. The bottom frame in the same pop-up window would contain the details of that issue.

PROBLEM: When the user has their desktop display properties (not the web browser option) set to use Large Fonts, the top frame's menu doesn't show up at all. It shows the other info in the top frame, skips the dynamically built buttons, and shows the bottom frame. But when using Small Fonts, everything shows up as intended.

Problem exists in both IE5 and Netscape 4.08 and up. Anyone have any idea why or how to resolve this in code?

[psyklone]

well when you create a javascript based pop up window, it's size is set statically. usually you specify the content (including font size) information to try and avoid a problem like this. it sounds to me like the window is doing exactly what it was designed to do and the user should leave the font size alone.

if this is for an internal database application or something to that effect the user may be able to get with the IS department to get the issue resolved because i doubt that is the only user that prefers larger text.



[This message has been edited by psyklone (edited 06-02-2000).]

[rh71]

Sorry I don't have an image editing program on my machine... so I had to throw this image together... you can see the buttons on that pop up that I was referring to.
IMAGE IS HERE (http://www.geocities.com/rh71el2/popup.jpg)
2 frames in this pop up... top frame ends right under the gray oval. The bottom frame begins with the info box.

The gray oval area with the icons does not appear at all if a user has their desktop font size set to Large Fonts. It only shows up if it's Small Fonts.

Obviously, we don't want users to have to change their preferred font size to make this work.

[This message has been edited by rh71 (edited 06-02-2000).]

[This message has been edited by rh71 (edited 06-02-2000).]