Remote Control

[Sir Percy Punch]

Can anyone recommend a good, easy to use and small remote control application (freeware or shareware) that works well over the net and from behind a firewall (ZoneAlarm). I often get calls from people having trouble using their computers and would like to be able to take control of their screens to help illustrate certain procedures.

[M_Six]

There's an excellent program called Radmin from http://www.famatech.com. It's shareware but it's only $35. It's very fast, secure, and easy to use.

There's also VNC. It's freeware, but it's much slower than Radmin and not as secure. It's at http://www.uk.research.att.com/vnc/index.html

[Philip1952]

Net meeting will work also. Set it up for remote desk top shareing. Set it for secure connection both ways. I have run it from behind zone alarm before.