Is this a Hardware or Software Problem

[Speed]

Hey there, I have a US Robotics modem I just started having this problem after I installed a new motherboard and dual P3 700 chips. No overclocking right now. I can log online but after about 3-10 minutes. My modem stops responding. Actually the send light flashes but I dont recieve anything back. Also my MSN stops responding and I have to reboot. This is what it says on my modem diagnogstics:

07-22-2001 21:20:06.203 - File: C:\WINNT\System32\unimdm.tsp, Version 5.0.2175 - Retail
07-22-2001 21:20:06.203 - File: C:\WINNT\System32\unimdmat.dll, Version 5.0.2134 - Retail
07-22-2001 21:20:06.203 - File: C:\WINNT\System32\uniplat.dll, Version 5.0.2151 - Retail
07-22-2001 21:20:06.203 - File: C:\WINNT\System32\drivers\modem.sys, Version 5.0.2195 - Retail
07-22-2001 21:20:06.203 - File: C:\WINNT\System32\modemui.dll, Version 5.0.2146 - Retail
07-22-2001 21:20:06.203 - Modem type: 3Com Windows Modem PCI ADI
07-22-2001 21:20:06.203 - Modem inf path: mdm3cisa.inf
07-22-2001 21:20:06.203 - Modem inf section: ADIPCI_Device
07-22-2001 21:20:06.203 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-22-2001 21:20:06.203 - Initializing modem.
07-22-2001 21:20:06.203 - CD is high while initializing modem.
07-22-2001 21:20:06.218 - Send: AT<cr>
07-22-2001 21:20:08.218 - Timed out waiting for response from modem
07-22-2001 21:20:08.218 - The modem failed to respond to the initialization command, Retrying one more time
07-22-2001 21:20:08.218 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-22-2001 21:20:08.218 - CD is high while initializing modem.
07-22-2001 21:20:08.234 - Send: AT<cr>
07-22-2001 21:20:10.234 - Timed out waiting for response from modem
07-22-2001 21:20:10.234 - The modem failed to respond to the initialization command, Retrying one more time
07-22-2001 21:20:10.234 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-22-2001 21:20:10.234 - CD is high while initializing modem.
07-22-2001 21:20:10.250 - Send: AT<cr>
07-22-2001 21:20:12.250 - Timed out waiting for response from modem


This sucks please any questions that will help you help my resolve this will be answered ASAP!


I'm sorry, thats what it says when my modem has stopped responding and I try to use it again this is what it says when I have actually been cut off:

07-18-2001 15:09:31.671 - File: C:\WINNT\System32\unimdm.tsp, Version 5.0.2175 - Retail
07-18-2001 15:09:31.671 - File: C:\WINNT\System32\unimdmat.dll, Version 5.0.2134 - Retail
07-18-2001 15:09:31.671 - File: C:\WINNT\System32\uniplat.dll, Version 5.0.2151 - Retail
07-18-2001 15:09:31.671 - File: C:\WINNT\System32\drivers\modem.sys, Version 5.0.2195 - Retail
07-18-2001 15:09:31.671 - File: C:\WINNT\System32\modemui.dll, Version 5.0.2146 - Retail
07-18-2001 15:09:31.671 - Modem type: 3Com Windows Modem PCI ADI
07-18-2001 15:09:31.671 - Modem inf path: mdm3cisa.inf
07-18-2001 15:09:31.671 - Modem inf section: ADIPCI_Device
07-18-2001 15:09:31.671 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-18-2001 15:09:31.671 - Initializing modem.
07-18-2001 15:09:31.687 - Send: AT<cr>
07-18-2001 15:09:31.718 - Recv: AT<cr>
07-18-2001 15:09:31.718 - Command Echo
07-18-2001 15:09:31.718 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:31.718 - Interpreted response: OK
07-18-2001 15:09:31.734 - Send: AT&F1E0Q0V1&C1&D2S0=0<cr>
07-18-2001 15:09:31.781 - Recv: AT&F1E0Q0V1&C1&D2S0=0<cr>
07-18-2001 15:09:31.781 - Command Echo
07-18-2001 15:09:31.781 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:31.781 - Interpreted response: OK
07-18-2001 15:09:31.796 - Send: AT&A0<cr>
07-18-2001 15:09:31.843 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:31.843 - Interpreted response: OK
07-18-2001 15:09:31.859 - Send: AT&A0<cr>
07-18-2001 15:09:31.906 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:31.906 - Interpreted response: OK
07-18-2001 15:09:31.921 - Send: ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<cr>
07-18-2001 15:09:31.968 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:31.968 - Interpreted response: OK
07-18-2001 15:09:31.968 - Waiting for a call.
07-18-2001 15:09:31.984 - Send: ATS0=0<cr>
07-18-2001 15:09:32.031 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:32.031 - Interpreted response: OK
07-18-2001 15:09:32.031 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-18-2001 15:09:32.031 - Initializing modem.
07-18-2001 15:09:32.046 - Send: AT<cr>
07-18-2001 15:09:32.093 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:32.093 - Interpreted response: OK
07-18-2001 15:09:32.109 - Send: AT&F1E0Q0V1&C1&D2S0=0<cr>
07-18-2001 15:09:32.156 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:32.156 - Interpreted response: OK
07-18-2001 15:09:32.171 - Send: AT&A0<cr>
07-18-2001 15:09:32.218 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:32.218 - Interpreted response: OK
07-18-2001 15:09:32.234 - Send: AT&A0<cr>
07-18-2001 15:09:32.281 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:32.281 - Interpreted response: OK
07-18-2001 15:09:32.296 - Send: ATS7=60S19=0L0M1&M4&K1&H1&R2&I0B0X4<cr>
07-18-2001 15:09:32.343 - Recv: <cr><lf>OK<cr><lf>
07-18-2001 15:09:32.343 - Interpreted response: OK
07-18-2001 15:09:32.343 - Dialing.
07-18-2001 15:09:32.359 - Send: ATDT*##,#######<cr>
07-18-2001 15:10:00.015 - Recv: <cr><lf>CONNECT 42666<cr><lf>
07-18-2001 15:10:00.015 - Interpreted response: Connect
07-18-2001 15:10:00.015 - Connection established at 42666bps.
07-18-2001 15:10:00.015 - Error-control off or unknown.
07-18-2001 15:10:00.015 - Data compression off or unknown.
07-18-2001 15:22:41.875 - Hanging up the modem.
07-18-2001 15:22:41.875 - Hardware hangup by lowering DTR.
07-18-2001 15:22:51.875 - WARNING: After lowering DTR to hangup, the modem did not drop CD with in 10 seconds, Attempting software hangup.
07-18-2001 15:22:51.875 - Send: +++
07-18-2001 15:23:01.890 - Send: ATH<cr>
07-18-2001 15:23:06.890 - Timed out waiting for response from modem
07-18-2001 15:23:06.906 - Send: ATH<cr>
07-18-2001 15:23:11.906 - Timed out waiting for response from modem
07-18-2001 15:23:11.921 - Send: ATH<cr>
07-18-2001 15:23:16.921 - Timed out waiting for response from modem
07-18-2001 15:23:16.937 - Send: ATH<cr>
07-18-2001 15:23:21.937 - Timed out waiting for response from modem
07-18-2001 15:23:21.937 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-18-2001 15:23:21.937 - Initializing modem.
07-18-2001 15:23:21.937 - CD is high while initializing modem.
07-18-2001 15:23:21.953 - Send: AT<cr>
07-18-2001 15:23:23.953 - Timed out waiting for response from modem
07-18-2001 15:23:23.953 - The modem failed to respond to the initialization command, Retrying one more time
07-18-2001 15:23:23.953 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-18-2001 15:23:23.953 - CD is high while initializing modem.
07-18-2001 15:23:23.968 - Send: AT<cr>
07-18-2001 15:23:25.968 - Timed out waiting for response from modem
07-18-2001 15:23:25.968 - The modem failed to respond to the initialization command, Retrying one more time
07-18-2001 15:23:25.968 - 115200,8,N,1, ctsfl=1, rtsctl=2
07-18-2001 15:23:25.968 - CD is high while initializing modem.
07-18-2001 15:23:25.984 - Send: AT<cr>
07-18-2001 15:23:27.984 - Timed out waiting for response from modem


Thanks Again...

[This message has been edited by Speed (edited 07-24-2001).]

[Psycho Logical]

How to Troubleshoot Modem Problems in Windows 98/98 Second Edition (http://support.microsoft.com/support/kb/articles/Q190/5/54.ASP)

[Speed]

Im sorry I'm running Windows 2K. Because it supports Dual Processors.

[manwhore]

first of all you should try disconnecting and reconnecting or querying the modem to see if windows stil thinks it's in use. if it does then try this when the modem has stopped responding:

open a dos box and type in ECHO ATZ > COMx
where is is the com port number of the modem.

If the modem works ok you should be disconnected and the modem reset in hardware.

Try connecting again and if it works then it's probably s/w not resetting th S-registers correctly - if it's a winmodem which it looks like then you may need to reinstall the driver as the enumerator doesn't look to be working correctly.

if it still doesn't connect or it wont disconnect with the echo command then it may be that the modem has failed

if you get port in use when querying modem or modem in use by another application when conencting then it is most likely s/w. remove the mode, enumerator (if there is one) and all com pors from device manager and reboot.

-m-

[tsragr]

I am having about the same problem on my dual 1 gig system running 2k. I get errors when I dial up to my ISP. 2 or 3 when I connect, then it shoots up to 30 or 40 and continues... it stays connected, but I it starts affecting my asheron's call. My modem is an external 56k v.92 modem. I can install it and hook it up to my single processor 500 mhz p3 and I have no problems... What could be causing this to happen... I have posted on this forum before and got no help... let's try again...

tsragr