Modem won't install properly

[NoGenius]

I am working on a friend's system. A Packard Bell Platinum 60 (w/166 MHz Pentium), running WIN 95. I am trying to install a new USR 3CP5699A 56k FAX PCI modem, and it is not working. Windows detects it, and it is in the device manager, but when I try to use it from Dial-Up Networking or AOL, it says "modem is not responding, or is not install properly, or not turned on." I installed it many times, trying different PCI slots. I used upgraded drivers. When I use the diagnostics in modem properties, it says port is already open. I have even tried a DOS-based troubleshooting program, and that did not detect it either, but it did detect the 28.8 integrated modem. The kicker here is that this old junker system has a modem integrated on the same board as it's sound. I have removed it from device manager. But trying to log onto AOL, and having them detect a modem, it detects the old integrated 28.8 modem. The new one is on COM 3 with IRQ 11 (which I cannot change), I removed the old one off of COM 1. I am completely frustrated, and have no clue what to do next. If anyone has suggestions...I would greatly appreciate it. Thanks in advance for any help here.

[Pete1]

Have you tried to reinstall same modem again in windows. Do not uninstall present modem.
If you do, it may asign it to a different com port. Then change modem to new com port. Might work? Good luck.

[This message has been edited by Pete1 (edited 04-21-2001).]

[Pete1]

Sorry about double post.

[This message has been edited by Pete1 (edited 04-21-2001).]

[rlpos]

In most instances you will probably have to replace the sound /modem comb card with a different sound card and a modem card. You are probably haveing a conflict because there is probably no way to disable the modem on the sound card

[surrealchereal]

AOL, it says "modem is not responding, or is not install properly, or not turned onAOL, it says "modem is not responding, or is not install properly, or not turned on."
When you get this messaage you have, booted the computer, and just started aol right? did you go into the expert instal of the aol startup screen and make sure it's going to the new modem and not to the old one? depending on the location on the aol startup screen. I have had the problem with the open port like you mentioned, but a reboot would correct that. Was there a reason you wanted to change the IRQ from 11 it doesnt show a conflict does it? I'm thinking you have a couple little problems leading to this not just one bigger.
It should not be a problem about the old modem you could have 4 active modems on your computer its just a matter of configuration. I have had 2 active modems on win95.

[Whoopi Cushion]

At one time I worked for Packard Bell doing support for their out-of-warranty systems. rlpos is almost right. There is a conflict because of the combo card. It is possible to disable the onboard modem with a software routine, but it would probably cost more in fees to the "out of warranty" support tech to get the command lines than it would cost to pull the present card and replace it as rlpos suggested. If you decide to replace the combo card, be sure to remove all of the drivers listed in the device manager under "modems", "sound, video and game controllers" and "other devices" if there are any, then shut the system down and swap the cards.

[Toddly]

I used to have one of those combo cards on my first computer made by Packard Bell. It was 75 MHz beauty. There were jumpers on the combo card that would disable the modem and retain the sound card. I would look there and disable the modem and then reinstall the new one after deleting all references to the original.

[TOAD6147]

If the CPU you are using is a "Classic" Pentium (pre-MMX), and the modem you are trying to install is a WinModem then it's not going to work. I fought with this one long and hard before I finally figured out that the instruction set needed to make a WinModem work came with the MMX enhancments. You will have to find a good hardware modem if you really need more speed. And, keep in mind, just because it's an external doesn't mean it's a hardware modem.

[NoGenius]

Thanks everyone for the advice. I actually finally got it to work, and don't ask me how. I tried different drivers from US Robotics, and tried to install it several ways. The way that actually worked was when it detected a PCI card, I chose the option to "not install any drivers at this time." Then I went into the device manger, and manually install the different drivers. I hope this is some info for other people that might encounter the problem. I still do not understand the logic of Packard Bell putting the modem and the sound on the same card. But, anyway thanks again for all the replies.