Famous NTKERN.VXD problem

[stardotstar]

My peaceful machine was happy until I installed the Belkin F5U014-OE. Now nothing USB works and when I look at the USB under sytems it tells me "the ntkern.vxd device loader for this device could not load the device driver. I've tried everything except re-install win 98se. I've deleted in proper order, and reinstalled pci and root hub, but still get yellow exclamtion mark. Fit to be tied at this point and just want my machine back. Should I just go ahead and reinstall win 98se agin over existing?

[Nathan]

Forgive me for not knowing but what is "Belkin F5U014-OE"?

[stardotstar]

I'll be nice to Belkin!

It is a 4 port usb hub. Plug and Play, except in this case it is plug and Die!

Thanks,'

Ed

[Nathan]

When you unplug it, does everything go back to normal?

[stardotstar]

No

[Nathan]

I'm not fimiliar with that hub. You didn't install any software for it did you? Something isn't making sense here. I can't put my finger on it.

[stardotstar]

I am told by Belkin today, that the problem is not the device but rather that the Root USB refers to my machine and the conflict is there and not with the hub.

Specifically, when I installed the hub win 98se recognized it as a Generic USB as it should have. A day or so later and I found that my digital camera software would not recognize the camera. Upon further checking(control panel/system/usb) I found the yellow exclamation mark on the "root USB" and the previous mentioned error/remark. I've tried removing the root and then the Intel pci hub and reinstall and I still get the same error.

I appreciate your interest and help. Does it sound like my problem is in the CMOS and not software, I have changed nothing?

Thanks,

Ed

[This message has been edited by stardotstar (edited 04-10-2001).]

[Nathan]

Is there anything else in device manager that has yellow exclamation by it?

What kind of system is this? Brand name? If so, which one and the model #?

Clone, what are the specs on the motherboard?

Then we should be able to download the USB drivers for your system.

[stardotstar]

No other devices with a yellow mark.

It is a clone with an ABit bx6 board.

[jrbach]

stardotstar: Did I read correctly that Win'98 SE saw a "generic" hub? What drivers were installed? Did Winfroze install generic drivers? Did the Belkin come with its own Win'98 drivers?

If it didn't load specific, but rather generic drivers, can you go (or have you gone) into system devices and "update" the Belkin's generic drivers with Belkin's drivers?

[stardotstar]

stardotstar: Did I read correctly that Win'98 SE saw a "generic" hub?

Yes, when it initially worked. No hub shown now, no drivers with port. Drivers were installed from windows disk. Also Belkin said that this problem is not related to the port but rather the drivers for the board.


What drivers were installed?

Windows 98 se

Did Winfroze install generic drivers?

I assume you mean windows and the answer is yes.

Did the Belkin come with its own Win'98 drivers? NO


If it didn't load specific, but rather generic drivers, can you go (or have you gone) into system devices and "update" the Belkin's generic drivers with Belkin's drivers?

No because I can't get the Hub to show now because the port won't show.

[Marty]

I would disconnect the Belken,check bios,should be set to p&p os,usb enabled,reboot should list usb controller as intel82371ab/eb pci to usb universal host controller and usb root hub as next device. Get these working right then reinstall belken.

[stardotstar]

Here's what I have: Abit BX6 REV 1. There is only 1 new bios on their site. Everything was working fine before install of Belkin 4 port usb hub.

In the Bios setup:

Forced update escd=Disabled
PNP OS Installed=Yes
Resources=Auto
Usb Keyboard Support=OS
onboard USB Assigned IRQ=Disabled

[stardotstar]

Maybe this info will help:

Intel 82371AB/EB PCI to USB Universal Host Controller
USB
Alloc resources: Logical Configuration 0
IRQ: 9 Mask: xDEB8
IO Range: Base=x1020 End=x103F Min=x0000 Max=xFFFF Alias=xFF, Decode=x00
Driver: usbhub.sys 4/23/1999 10:22 AM Size: 35680
usbd.sys 4/23/1999 10:22 AM Size: 18912
uhcd.sys 4/23/1999 10:22 AM Size: 30448

USB Root Hub
USB
This Device Has a Problem: Code=2 (0x2)
Device failure: Try changing the driver for this device. If that doesn't work,
see your hardware documentation.
Alloc resources: None
Driver: usbhub.sys 4/23/1999 10:22 AM Size: 35680

[Bsdboy]

You might try to reinstall your root hub
drivers from your windows cd.

Good luck
Bsdboy

[stardotstar]

With all due respect: BEEN THERE DONE THAT AND GOT THE TEE SHIRT!

Thanks

[Bsdboy]

Sorry I reread the thread and see you did
that.The root hub may just be dead.I hope
not and hope you solve this.

Bsdboy

[ragtop]

When you removed and reinstalled the offending device, did you reinstall the driver from the WIN98 disk, or from the hard drive?? (If you installed it from the hard drive, you might just be reinstalling the same corrupted driver file over and over)

You can try removing the devices one more time, then deleting or renaming the driver files. That may force Windows to reinstall them from the disk.

If that doesn't work, you can try reinstalling Windows over itself. Sometimes that works, sometimes it doesn't. Also beware that on rare occasion a reinstall can screw things up even worse so be sure your data is backed up.

If none of that works, you may be heading for a reformat & reinstall. I had a similar problem with my DMA controller recently, (after an unsuccessful attempt to update my video card driver). Everything I tried just made it worse. I finally just reformatted & started from scratch. Now all is well.

[stardotstar]

Thanks, I have been installing from the win 98se disk. Hopefully somone will come along and see what I am missing, hopefully soon!

Thanks again.

[stardotstar]

Does anyone think the following may work:

What if I remove the CMOS battery and allow everything to clear and setup again on boot or do you think the problem is in windows.

I know the ports are good because windows will recognize and install drivers, if they have been removed?

[Piccolo22]

Hi

I do not know if this will help but it seem related. I had NTKERN BSD with my graphics tablet.

I found that it was probably due to running Norton Anti virus version 5 - see their website where they refer to it as a known issue!

I have since upgraded to Norton 2001 but still get the occassional BSD --- theres Windows for you

Hope this if of some help??

[Marty]

Enable asign irq to usb,at least thats what mine is at. My bios also says 2/2000 at the bottom of the post screen.I just retired my BX6 r1,served me well. I would boot to safe mode then remove all usb entries,restart and hit delete to enter bios,change the irq setting mentioned above and see it it makes a difference when it refinds the usb on bootup. If it doesnt find it run add new hardware.
Marty

[stardotstar]

I really appreciate all of the help in this challenge. Unfortunately, it still remains un resolved.

The key is within this error:

USB Root Hub
USB
This Device Has a Problem: Code=2 (0x2)
Device failure: Try changing the driver for this device. If that doesn't work,
see your hardware documentation.
Alloc resources: None
Driver: usbhub.sys 4/23/1999 10:22 AM Size: 35680

Thanks, I guess it's time for a $35.00 call to Microsoft?

[Bsdboy]

I think in this case device failure means
just that.You might try adding a usb card.

Bsdboy

[stardotstar]

If the device is dead, why is it still recognized and driver installed?

[Bsdboy]

I suggested that because I thought you had
tried everyting by now but I don't think
you have tried a clean install.If your
root hub is damaged and not completely dead it could be recognized and still not function.

Good luck
Bsdboy

[stardotstar]

You're right! only 3 things left:

1)Hope that Abit responds to me e-mail;
2)Make the $35.00 call to microsoft;
3)Re-install windows.

With regard to the later, do you think I can get away with just a "reinstall?"

Thanks,

Ed

[tvclyly]

I found this from Belkin website, may be it will help.

From Windows Explorer, open the win98 Directory and double click on th
precopy2.cab file. Search for the usb.inf file and copy into you c:\windows\inf directory. The next time Windows detects the HUB, click on have Disk. Choose the c:\windows\inf directory and click OK
Choose Generic USB Hub.

If it does not work, have you tried to run windows and IE update for your OS. Many times, the update of Windows and IE will fix a lot of driver error.

[stardotstar]

Thanks for the info. Have not tried your angle yet. As far as updates, my machine is current with updates from Microsoft.

Will try what you have suggested. Not sure how much of previous threads you have read.

Thanks

[Nathan]

I found some links in the MS knowledge base. But then I got a server error from there. So when it comes back up, I'll post some links for you.

It seemed to point to RAM problems on some of the possible fixes. But I'm not sure that makes sense here.

Check your bootlog.txt and let us know what's failing in that startup. It should be in your root directory.

Try this page and see if anything applies.
http://search.support.microsoft.com/kb/c.asp?ln=en-us&sd=gn

[This message has been edited by Nathan (edited 04-12-2001).]

[stardotstar]

Sorry Guys, still nothing yet working.

[Nathan]

If nothing else works, then reformat and start over. We'll see if that works.

[Nathan]

Well it's going to be a **** shoot here. You can try uninstalling programs and hopefully it'll uninstall the problem or a file that is causing all this to happen. But don't hold your breath on that one. Running the SFC or reinstalling the operating system over itself may sometimes work. However, many times it can make it worse to the point where you have to rebuild it by reformatting the hard drive.

One thing is for certain, back up your inportant data ASAP.

[stardotstar]

Nathan,

3 items in bootlog show failed:

MRCI.VXD
SDVXD.VXD
NDIS2SUP.VXD

[stardotstar]

Nathan, how close you are! I first want to thank all of you for accepting and participating in this challenge.

I have determined that it is definately not hardware. How, I installed another drive and all works!! So the challenge lives within a software conflict.

I'm still all ears for whoever has an idea. I thought about just trying SFC or reinstall over existing OS?

Any thoughts?

[stardotstar]

It appears that my problem has now been resolved. After 1.5 hrs on the phone with an extremely knowledgeable microsoft support person, it was determined that the error was being caused by the installation of the wrong hub files. It appears that I used my son's Win 98SE disk when I should have used my Win 98 disk.

A lesson well learned and I hope that all of you see this and can pass it on for this type of problem. I appreciate all of your help and hope that your Easter is a safe and happy one.

Thanks for all of the help!!

[This message has been edited by stardotstar (edited 04-14-2001).]