Pachicat
10-31-2009, 09:31 PM
Last Tuesday, I was preparing my laptop for an out of town trip. My current virus protection (Norton 360) had expired, and rather than renew it, I downloaded and installed AVG Anti-Virus Free. Everything worked without any problems.
On Thursday, I leave and when I reach my destination, I set up the laptop and booted it up. I could not access the internet at all. Every web page I attempted to access in Firefox gave me the message that Firefox could not access the server. I tried Internet Explorer and got the message that the webpage could not be displayed.
My network tells me I am connected. I show up on the network map on the desktop from which I am typing this. But I cannot access the web or download my email.
I uninstalled Norton 360, although I am not sure it completely uninstalled as Vista appears to think it still is there. I uninstalled AVG. I still could not access the web. I have purchased, installed and run System Suite 10 and it did not solve the problem.
It does not matter if I connect with an ethernet cable or wirelessly. I still have the same problem.
When I get home, I can always backup my data, restore my laptop to its new condition and reinstall everything, but I'd rather find another solution to the problem if I can.
The laptop is a Toshiba Satellite P305D
AMD Tuurioon X2 Dual Core Mobile RM-70 2.00 GHz
4.00 GB RAM
Vista Home Premium 64 bit SP1 (I am sure I downloaded and installed SP2 at some time in the past, but it appears not to be there after all, along with a few other programs which are supposed to be there.)
I've run hijackthis and can upload a log if necessary.
Any suggestions?
Thanks.
On Thursday, I leave and when I reach my destination, I set up the laptop and booted it up. I could not access the internet at all. Every web page I attempted to access in Firefox gave me the message that Firefox could not access the server. I tried Internet Explorer and got the message that the webpage could not be displayed.
My network tells me I am connected. I show up on the network map on the desktop from which I am typing this. But I cannot access the web or download my email.
I uninstalled Norton 360, although I am not sure it completely uninstalled as Vista appears to think it still is there. I uninstalled AVG. I still could not access the web. I have purchased, installed and run System Suite 10 and it did not solve the problem.
It does not matter if I connect with an ethernet cable or wirelessly. I still have the same problem.
When I get home, I can always backup my data, restore my laptop to its new condition and reinstall everything, but I'd rather find another solution to the problem if I can.
The laptop is a Toshiba Satellite P305D
AMD Tuurioon X2 Dual Core Mobile RM-70 2.00 GHz
4.00 GB RAM
Vista Home Premium 64 bit SP1 (I am sure I downloaded and installed SP2 at some time in the past, but it appears not to be there after all, along with a few other programs which are supposed to be there.)
I've run hijackthis and can upload a log if necessary.
Any suggestions?
Thanks.