Newegg's shipping?

[Guille_Expat]

Many of us buy our pc related parts from many of the reputable internet pc companies with out any problems. I recently placed an order with Newegg on the 12th. They received, charged my card and processed it. I did the 3day select as usual.

UPS picked it up on the 12th, but it didn't ship out till the 13th from Memphis (?). And finally arrived today on the 19th! Way to go guys! I was tracking the shipping each day and it finally arrived in Ontario on the 15th. And it sat there till the 17th, when is was shipped down to San Diego. It stayed in transit, until it changed to "out for delivery" this morning.

I'm not sure what Newegg is thinking or if they are. But it doesn't matter, they didn't provide the service they were offering to me. The strange part, is the packages return label address says "Newegg Whittier, CA" ? Amazing!

I wrote to see what the heck is going on, because it was going to be for a gift for my nieces b-day this past Saturday....nice! Of course they'll say it's the carrier's fault. But still, it's what they are offering on their site. And I'm writing complaints on them and UPS to several consumer organizations.

They will try and come up with legal b.s. technicality. But when a consumer is ordering something, they are only looking at the number of days it will take. Newegg probably should state 3-5 day's, etc.

Moral of the story, check the shipping times and make sure they abide to their service! Sorry this was long... :t If we don't complain, they will keep pulling this little stunt off. And I wonder how many people they did this to and many just said "oh well, it's here"

But Newegg really chapped my hide!

[Lgbpop]

What's your beef? The package was picked up on the 12th, which means Newegg shipped it on the 12th - the same day you ordered it. That's good service. Newegg also did exactly what you told them to do - YOU'RE the one who chose UPS. It's not their fault UPS gives crappy service. The limit of Newegg's responsibility would be to tell UPS to get lost, but that would cheese off a lot of customers who think UPS is good.

The bottom line is: You're mad at Newegg because you selected a crappy carrier who lived up to their reputation and delivered the package late. That makes a whole ton of sense.

I've bought from them for three years, choose 3-Day Fedex and almost always get my delivery a day early.

Newegg doesn't own UPS, and has no control over them. Don't get mad at them because they did what you told them to do.

[Guille_Expat]

Hey sport, first, I've been buying from Newegg since 2000 and never had a problem at all with their shipping both FedEx and UPS. Everything I've ordered as been on time or before!

If UPS didn't hold it so long in Ontario, it would have been here on Friday. That's what I would like to know? What the reasoning was, why it stayed there so long. Perhaps Newegg will contact UPS and find out why they screwed up.

It doesn't matter what carrier, if people tell Newegg, what is going. Then perhaps they will try to get UPS to get with the program. If not, then they should stick with another carrier.

I've tracked shipments being shipped from back east, they arrive in a hub in the L.A. area and that evening they are shipped out again.

It doesn't matter who is at fault, bottom line UPS doesn't want to lose a contract it's $$ for them. And I doubt Newegg wants to lose customers to Mwave or who ever?

[Train]

Call UPS and ask them what happened is my suggestion.

[Lgbpop]

I was in the shipping industry for 18 years and have seen a lot of things done by carriers and shippers. Sooner or later, no carrier has a perfect record so past history is not much of an indicator of present performance. While Newegg will be sympathetic, there's nothing they can do for you, and UPS isn't likely to listen to their complaints; but the fact remains it wasn't a Newegg truck that brought your package to your door. Turn it around - if you get perrmission to RMA something to Newegg, it wouldn't be fair for them to blame you if UPS delivered it three days late to them, now would it? Of course not.

I do sympathize, because some companies I used to buy from used UPS exclusively - they wouldn't make exceptions. I'd track a package, to see it held in one DC for two days because it was ahead of schedule...then I'd be POed when I got it on schedule because I knew it could have been delivered two days sooner. (I was told it was union rules. :rolleyes: ) Suppliers couldn't care less when I complained about the shipping. I learned to buy from vendors who would honor my shipping requirements, or had stuff shipped freight collect and paid the bill on our own account.

[Guille_Expat]

I did call them both and they both kind of admitted that the ball was dropped somewhere. When I called Newegg and explained what UPS said, they told me what they thought what happened.

I wasn't mad at them, but I told them I was concerned that it took so long. I told them when I ordered I made sure I did it in time to make sure I got in 3day. And I explained why I needed it.

Well after a few minutes and rep gone for a few minutes (prob. talking to a suprv). They said the would give me a upgrade to next day shipping on my next order. So that was cool. And I received an email from them with the upgrade code to use on my next order.

I didn't expect that, I was happy to enough to hear from UPS that there was a screwup. And for Newegg to say, they understood and they apologized too.

Yeah, no carrier or company is perfect, but you just never what they might do to keep satisfied. And they don't have too!

[Lgbpop]

I'm impressed. Newegg going the extra mile to keep a happy customer is no surprise; but UPS never admits they made a mistake unless they're caught red-handed. The Feds hired them to deny UFOs existed at Area 51, after all. :D

[Guille_Expat]

UPS couldn't explain why it sat in Ontario from the 15th thru 17th. I asked them is it possible when it arrived that day, it could have been shipped out the night. Since I'm sure you had packages that needed to be delivered in San Diego first thing as next day express. They said well "yes that is possible" No really :)

And when I called Newegg I kept telling the CS person, if you counted the days it took since it was ordered, "do you think that may be over 3 days?" I kept on pressing the issue. I was surprised, they did that. Next time I order and I need something asap. I'll do next day delivery! Oh well

But I seriously doubt they will be so accommodating next time?

[Guille_Expat]

Well I got an email from Newegg, saying that it's is hard to for them to track shipments from all the carriers to make sure they arrive on time. But they do value the feed back of their customers and making sure they are satisfied. And that they hope the resolution they offered was to my satisfaction.

So it just shows, voicing your opinion does have it's rewards?

[leprechaun_40]

Just an example to show how good they can be as well. When I order something on say Monday morning from Newegg I'll normally use the 3 day shipping and a debit card to pay for it. I've had it in my hand Tuesday by noon from UPS guy knocking on the door. This is of course if it ships from Newegg's warehouse in Edison NJ. But most of what I need seems to come from there in a day, period. I occasionally order something for my dad and have it shipped directly to him in Omaha and they will ship to him from Memphis, in a day as well.

I used to order from them with Fedwrecks , before they offered UPS. Packages would always be late and even seriously damaged. I've ordered from other suppliers with Fedwrecks and had the packages arrive literally destroyed, so I don't do business with them anymore. I got Fedup with them. I actually had one package arrive with tire tracks on it where the thing got dropped and the trailer of the semi ran over it, then they tried to deliver it. Right.

[Lgbpop]

Just goes to show you the regional differences between carriers. Down here it's just the opposite. UPS once left a package without a signature outside my front entrance door in a pouring rain - not the front door to the house, just the screen door to the roofed-in patio - and by the time I got home from work $90 worth of books were waterlogged, just ruined. Stupid barstool couldn't even bother to open a door, probably just heaved it there from his truck.

[leprechaun_40]

I agree Lgb, seems to depend on who's working that day. Don't even get me started on the U.S. Postal service though, talk about disasters.

[mousepotato11]

I work in the medical field and at least once a month I order $50,000.00 to $75,000.00 of meds that have to stay cold and they send them UPS 2nd day air...in 2½ years they've delivered late 5 times. I almost always order on Monday or Tuesday so even a day late the ice packs are still cold and the meds are still good to use but once I had to order on Thursday and paid for overnight so I would have them Friday by noon....at 1:00 I called to find out where they were and got the tracking number, they said it was on the truck and would be there in the next hour...I checked the tracking and it said it was delayed because of weather (by 1 hour) but still said it was on the truck in my town at 7:00 am...I called back at 2:30 - 3:00 and they said they would have it there by 5:00.....at a few minutes past 5, I called and they said it was delayed by weather and they had no control over weather delays...I asked what the weather had to do with a package that was in town at 7:00 am (it was clear and sunny here) that was to be delivered by noon and they said it would be there before we closed at 7:00 pm.....at 7:01 I called and made them get me a supervisor to explaine why $50K of meds that were needed by my patients were not there and he told me the driver got backlogged and put them in a trailer and went home with the key and they could not contact him untill Monday......by now I could hardly keep from jumping through the phone and ending up in jail!!....Since my Med company was now closed I couldn't order anything for Saturday delivery and the nearest clinic that had any was 50 miles away I had to get up at 4 am and drive there to borrow some (they didn't open untill 5am and I couldn't get ahold of anyone to go in and let me borrow some that night....got the borrowed meds to my clinic just under the wire to give them although my Nurses had to bust tail to draw and give 15 patients meds before their treatments were over......The next Monday they delivered the meds at 10:00 am (now warm and ruined) and said they were not shipped insured but they would have only insured up to $50K without special shipping provisions...I explained that it was the shippers problem---not mine. I then called the company I ordered from to return the ruined meds for credit and asked why they didn't insure them and they said the loss rate was less than the cost of losses and less than the insurance would be due to the loss / cost ratio and they would credit us for the meds and the shipping. I bit my tounge and politly explained that would not make up for the patients that could have missed important med adminstration and the health issues caused by loss of missed important meds. They could only give me the pat "we're sorry but it's out of our control" type response.....nice huh?.....so I told them I only wanted FedX from now on and they said they have a contract with UPS, we can't do FedX even if I paid for it (2nd day UPS is free to us) but would I like them to credit us for the next day air charge???....I said ...uhh.....DUH!!!...
I called my company to request an expection for FedX and they said basicly..."contract...thier problem....get credits / refunds as needed & still DO NOT carry overstock since that costs in dollars that does not accumlate instrest in the bank,,,(usual accounting practices)........... SOOOOOOOOOOOO......over the next 2-3 months I ended up adding extra meds used, making a buffer supply ( I keep 1 week of them off the books to save me panic drives to other clinics)......
....what I learned is UPS does ""pretty good"" unless you actualy need something on time, otherwise if you can pay for delivery at least 1 if not 3 days before you realy need something from them or chance when it gets there....
Sorry for being long winded but I can relate!!!!
P.S. I ordered a Video card from Newegg Sunday night and it is scheduled to be here tomorrow.....if it is they will be on track & that would be good!!!
.....****whew***!!!......

[sell2ucheap]

I order most of my PC parts from Newegg. Have done so for a few years now. Newegg went to UPS shipping about 2 years ago I think. Before if was FedEx.
I agree with the fact that UPS seems slower than FedEx but I guess that is up for debate. You see, I live in Memphis and FedEx's headquarters are here so I always got the part early. But You indicated that the part shipped from Memphis, well that is indeed that case. Newegg opened a warehouse here about 3 years ago. I still get great service on the parts shipped from here but the draw back is now for me anyway is that where ever Newegg ships from I get hit with sales tax because of the warehouse in Tennessee. As to why it sat for so long in Canada I can only refer back to my Ebay sales to Canada. Whenever you ship there you can count on 2 to 3 weeks. I dont know why but all I can think of is some type of customs sanfu. Perhaps paying a bit more for something sold and shipped from Canada would please you more as to transit times. Never the less, I know that if you track a package it will go miles away from you before it comes back your ways some times. I just think that shippers route things through hubs before they go out to us. Just makes more sense for them

[Train]

Yes, that Customs business can really throw things for a loop.

And if one i is not dotted or t crossed, it does not matter which way the stuff is going. Anyway, what I have seen happen. :(