MSM0603
05-29-2006, 01:25 PM
Hello, master computer technicians.
I have IE 6.0 with all of the latest updates and use hotmail account. It will not allow me to install an activeX applet to view thumbnails and attach pictures. Error statement is shown below. Like two other computers I own, I run AVG anti-virus, Spybot Search & Destroy and Spyware Blaster. These two other computers do not impede this hotmail applet.
I have tried disabling Spyware Blaster as well as authorizing MSN/HOTMAIL sites in Internet Options Tools. No luck. Any ideas?
Hotmail Error Statement: "We were unable to install the ActiveX control 'MSN Photo Upload Tool' from 'Microsoft Corporation MSN'. If you see a gold bar at the top of your browser, please click it to install. Otherwise, click Install to try again."
Hotmail help had me do the following and it did not allow me to install the applet.
Please follow the steps below in the order that they are listed.
I. Please click your browser's "Refresh" button or simultaneously press on "Ctrl" and "F5" keys on your keyboard.
II. Clear your browser's cache or temporary Internet files.
1. From the "Tools" menu, select "Internet Options"
2. On the "General" tab, under "Temporary Internet files", click on "Delete Cookies" then click on "OK"
3. Click on "Delete Files". Put a checkmark on the "Delete all offline content" checkbox, and then click on "OK".
III. Set your browser to check for newer versions of stored pages.
1. From the "Tools" menu, select "Internet Options"
2. On the General tab, click "Settings"
3. Under "Check for newer versions of stored pages", select "Every visit to the page"
4. Click "OK".
IV. Check your browser's cookies setting if it includes Hotmail.
1. In Internet Explorer, click the "Tools" menu
2. Select "Internet Options"
3. Click the "Privacy" tab
4. Click the "Edit" button
5. Type the domain hotmail.com into the "Address of Web site" box and click the "Allow" button
6. Repeat step 5 for the domains msn.com and passport.com
7. Click the "OK" button to accept the changes.
V. Lower your Security settings.
1. On the "Tools" menu, click "Internet Options"
2. Click "Security"
3. Click "Default Level"
4. Verify that the slider is set to "Medium". If it is not, move the slider to "Medium" by clicking on it and moving your cursor to the appropriate direction
5. Click "OK".
VI. Reset all ActiveX settings to default.
1. From the "Tools" menu, select "Internet Options"
2. On the "Security" tab, select "Internet"
3. Click the "Custom Level" button
4. Click "Reset" under "Reset custom settings" section
5. Click "Yes" when asked "Are you sure you want to change the security settings for this zone?"
6. Click "OK" to apply the changes.
Any other ideas short of uninstalling/reinstalling IE or using the "repair" option?
No, I do not want to change internet browsers. So, please do not offer that as a solution.
Cheers!
I have IE 6.0 with all of the latest updates and use hotmail account. It will not allow me to install an activeX applet to view thumbnails and attach pictures. Error statement is shown below. Like two other computers I own, I run AVG anti-virus, Spybot Search & Destroy and Spyware Blaster. These two other computers do not impede this hotmail applet.
I have tried disabling Spyware Blaster as well as authorizing MSN/HOTMAIL sites in Internet Options Tools. No luck. Any ideas?
Hotmail Error Statement: "We were unable to install the ActiveX control 'MSN Photo Upload Tool' from 'Microsoft Corporation MSN'. If you see a gold bar at the top of your browser, please click it to install. Otherwise, click Install to try again."
Hotmail help had me do the following and it did not allow me to install the applet.
Please follow the steps below in the order that they are listed.
I. Please click your browser's "Refresh" button or simultaneously press on "Ctrl" and "F5" keys on your keyboard.
II. Clear your browser's cache or temporary Internet files.
1. From the "Tools" menu, select "Internet Options"
2. On the "General" tab, under "Temporary Internet files", click on "Delete Cookies" then click on "OK"
3. Click on "Delete Files". Put a checkmark on the "Delete all offline content" checkbox, and then click on "OK".
III. Set your browser to check for newer versions of stored pages.
1. From the "Tools" menu, select "Internet Options"
2. On the General tab, click "Settings"
3. Under "Check for newer versions of stored pages", select "Every visit to the page"
4. Click "OK".
IV. Check your browser's cookies setting if it includes Hotmail.
1. In Internet Explorer, click the "Tools" menu
2. Select "Internet Options"
3. Click the "Privacy" tab
4. Click the "Edit" button
5. Type the domain hotmail.com into the "Address of Web site" box and click the "Allow" button
6. Repeat step 5 for the domains msn.com and passport.com
7. Click the "OK" button to accept the changes.
V. Lower your Security settings.
1. On the "Tools" menu, click "Internet Options"
2. Click "Security"
3. Click "Default Level"
4. Verify that the slider is set to "Medium". If it is not, move the slider to "Medium" by clicking on it and moving your cursor to the appropriate direction
5. Click "OK".
VI. Reset all ActiveX settings to default.
1. From the "Tools" menu, select "Internet Options"
2. On the "Security" tab, select "Internet"
3. Click the "Custom Level" button
4. Click "Reset" under "Reset custom settings" section
5. Click "Yes" when asked "Are you sure you want to change the security settings for this zone?"
6. Click "OK" to apply the changes.
Any other ideas short of uninstalling/reinstalling IE or using the "repair" option?
No, I do not want to change internet browsers. So, please do not offer that as a solution.
Cheers!