Wireless Access Point not detected

[philb101]

A Client has a WAP allowing him access to the Internet & Network etc, for the past week his Laptop has not detected the WAP & reports the Wireless Network Connection as Not Connected, a browse fails to pick up the WAP at all

I took my Laptop & immediately detected the WAP & I just had to key in the access key to allow browsing the Internet & Network

My client assures me his Toshiba Satellite Pro, XP Pro Laptop detects his Home Wireless Network

Any thoughts appreciated

[Midknyte]

what kind of security settings are enabled on the router? is SSID broadcast enabled? are they using a MAC filter list?

i would just do a full reset of the router if you're not sure what settings were enabled.

[dip switch]

is the laptop radio on? :)

[philb101]

The User informed me yesterday that he'd discovered some tiny switch on the front of the Laptop that enables & disables wireless access, obviously it had got caught whilest being put in or out of the carry case. A good idea to put that on a portable device !