Mustek scanner and Iwill scsi card

[sab3864]

Has anybody been able to get a mustek scanner to work with a 3rd party scsi card. Mustek offers no support. My scsi card recognizes the scanner but I get a windows protection error when I try to start windows 98 with the scanner connected. Does anybody have any help to offer?
Thanks

[sab3864]

As far as I can figure everything is correct. I've tried the newest drivers from their web site and there isn't a new bios flash for the card. And no, I'm not using any types of adapters.

[Bleeding Edge]

Win98 or 98SE?

Protection error starting Win98 or starting scanner soft?

Have you installed the software for the scanner already? If so, boot into Windows' safe-mode and try removing the scanner soft first.

[MaxVal]

I have a Mustek SCSI 400X800 DPI flatbed running with either an Iwill 2935 or an Initio 9100a.
When installing the Scanner software I simply specified an adaptec card rather than the supplied one.
When windows stops with a protection error it is sometimes caused by a resorce conflict.
Hope I helped!
Max

[Bleeding Edge]

Thanx for your additional input MaxVal. I'm flying blind on this one. I don't have either hardware. /forum/wink.gif

[sab3864]

Thanks for the help so far. But I can't say anything has worked. I probably need to tell you guys more then I did though. First off I'm using windows 98. My scanner is a Paragon 600 II SP. It is sold to work on PC or Macintosh. For PC it comes with a ISA adapter card. For Macintosh it just hooks up to Scsi. So I thought Scsi is Scsi. I want to do away with the ISA card. The ISA card uses a 25 pin cable, the scsi uses a 50 pin cable. Mustek says it is possible to use a "third party scsi card" but they will not provide support. They kept sending me generic replys that offer no help so I kept asking, they eventually stopped sending the generic reply. So I tried IWILL to see if they offered any help. They suggested one thing and also commented that Mustek may have tweaked the scsi a little for their own purposes.
I have an IWILL side-2935UW scsi card which tells to use the supplied Initio INI9100U/9100UW drivers, I guess that is the scsi chipset or something similar to that. And the windows protection error is when windows is starting it goes to a black screen that says "Windows Protection Error. Please restart your computer." This is the only time I've ever seen this error in all the years I've used 95 and 98. I only get this when I have the scanner connected to the scsi card. So I'm not sure that is a IRQ conflict. Windows doesn't see a conflict normally.
So what do you think now?
Thanks alot!

[Bleeding Edge]

Has this scanner ever worked?

What other device is on the iWill card? If it is used only for the scanner, remove it in Device Manager, shut down your system and take the card out.

Install the ISA SCSI card that came with the scanner along with the most recent drivers for it.

See if the scanner even works with the supplied card first.

That ISA card is more then likely a 1500 series Adaptec SCSI card, maybe one from DTC.

The latsest driver version is 3.5 http://www.mustek.com/Imaging/drivers/devicedrivers/600iisp.htm



[This message has been edited by Bleeding Edge (edited 11-03-1999).]

[Bleeding Edge]

Have you checked all the obvious SCSI issues? Proper termination/ID selection. Updated SCSI drivers for the card. Perhaps even an update for the SCSI card's Bios, if one is available.

Are you using any type of an adapter cable?

[sab3864]

The scanner works with the supplied isa interface card. It is the AZ SCSI CARD.

[Bleeding Edge]

For use with a scanner, there should be no performance degradation using the supplied SCSI card. Even if it is an ISA card.

Two or more SCSI card can co-exist if you still need the iWill card, but you might want to pick up a different make anyway...

I doubt you'd have any problems with an Adaptec or another "better known" SCSI manufacturer.

[toms111]

I have not used the exact scanner/scsi card combination that you are using but I have quite a bit of experience with different scsi scanners and have installed them with many different cards.

Does win98 run ok with the scanner not plugged in with the scsi card mounted? If so does WIN98 show any problems with the scsi card in devise manager?

You say that the card is seeing the scanner. Is this based on something that the screen shows during boot up? If so, it probably means that your scsi boot bios is enabled or it wouldn't try to detect devices at boot up.

What else if anything is hooked to the scsi card? If you only want to use it to scan, you should enter the scsi bios and disable the boot bios. This is only needed if you want to boot from a drive attached to the scsi card.

General advise: Get the card working in W98 without the scanner attached first. Then try to hook up the scanner.

A word on termination and scanners... Some of the scanners that I have used, do not require any termination to work properly with the very simple isa scsi cards that they usually come with. These devises are only capable of hooking up one devise and they seem to work ok without any termination on the scanner end. This however is not the case is you hook to a real scsi card. Termination then becomes very important. How are you terminating the scanner? Did your scanner include a terminator that fits between the end of the cable and the scanner. If so, use it.


[This message has been edited by toms111 (edited 11-04-1999).]

[sab3864]

I don't have any problems between the scsi card and Windows 98. It doesn't list any problems under the device manager or anything like that. The problem is when I connect the scanner to the scsi card, then windows won't boot.

yes, the scsi card detects the scanner at boot up, it displays it on screen. So it is the scsi bios that detects it.

I don't have anything else hooked up to the scsi card, but I have a hard drive on the way to be used on it.

Termination. I don't know how to terminate the scanner. Mostly because I am new to using scsi. There is nothing that hooks up to the cable between it and the scanner. and there is no out scsi port from the scanner to chain in another device. The only other port on the back of the scanner is the 25 pin port for use with the isa scanner interface card supplied. Is there a 25 pin terminator I could use on this?

the scsi card says it has a host adapter auto-termination. I guess this is different from device termination?

Thanks.

[Bleeding Edge]

Sab3864. I thought you have it working with the ISA SCSI card? Why don't you just continue using that?

[toms111]

Host adapter auto-termination is as you suggest, termination at the scsi card end of the chain. Proper scsi operation requires termination on both ends of the chain, which in this case means termination at the scanner.
You may need to get some type of terminator for the cable. I have only seen cable end terminators for centronics type plugs.

try http://www.scsipro.com/

Termination, may not be the problem. The scanner may have termination built in. Before I would do anything, I would explore the various setting in the scsi card bios. In particular, try disabling the boot feature and try slowing down the connection speed.


[This message has been edited by toms111 (edited 11-05-1999).]