Can't access ebuyer website?!

[marcusbateman]

Hi all,

I've had a bit of a wierd problem for a few weeks now. I can't access the Ebuyer website (British....haven't tried US).

I get their regular e-mailout and the HTML works fine on that but can't access the website (via www.ebuyer.com/.co.uk or by clicking through the links in the emails).

I've tried disabling my firewall and cleaning out all ebuyer cookies but no joy.

Any ideas?

Marcus.



PS Internet connection is 2 MBit cable modem and all other sites are fine. I am running XP SP2 and Norton Internet Security 2005.

[Steve R Jones]

The link you provided doesn't work for me either. However it did provide a link to here:

http://www.ebuyer.com/customer/home/index.html?rb=7196090358&_LOC=UK

[marcusbateman]

Sorry, my mistake. I wrote that link in shorthand i.e. www.ebuyer.com or www.ebuyer.co.uk

The link that you gave doesn't work either.

[Kandar]

It works fine for me. :confused:

[Steve R Jones]

Both of the links you typed work for me. What "does" happen when you try to go to these sites?

[marcusbateman]

(Using IE 6) Internet explorer tries to open the page but after a few minutes just times out.

This is the only site that is a problem. It's wierd because I am a regular customer of theirs and have never had a problem before. I can't think of any new software I've installed recently that may have had anything to do with it.

Could you do me a favour and find the email support address on their website? Maybe they have a fix.

Cheers.

[Steve R Jones]

Problems with our site

If you are experiencing difficulties in using or accessing our website or you would like to report an error then please contact the webmaster.

Please note: the webmaster will only answer emails that relate to website problems


webmaster@ebuyer.com

[marcusbateman]

Thanks Steve. Let's see if they have any ideas.

[marcusbateman]

Ebuyer were rubbish and didn't reply to my email.

I have now been able to access the website though :-). Still can't get it with IE 6 but have used Mozilla Firefox and it works fine with that. I'm a bit baffled as to why there is a difference but at least I can get on the site.

Cheers for all your suggestions.

[marcusbateman]

I've finally got to the bottom of the problem. Apparently it is a problem with the NTL setup I am using and there is a quick proxy fix. See here http://www.cableforum.co.uk/board/archive/index.php/t-24896.html