How can I control a clients PC?

[computer_kid1]

I have built several PC's for users. I have a had several issues recently where I would be really usefull if I could control their PC (with their permission) to quickly solve a problem.

How can I do this?
Can I use remote assitance invitations?


BTW: We all have XP home

[Midknyte]

that's exactly what remote assistance was designed for. you can also try ultra vnc.

please take a look at the tech tools thread for ultra vnc and other tools:
http://www.sysopt.com/forum/showthread.php?s=&threadid=173743

[computer_kid1]

i wanted to use remote assistance but i cant work out how to use it. I have used vnc before but I dont really like it.

[chriswhitelaw]

I've had to do the same thing I took control by using msn messanger.

[LiquidClown]

PC Anywhere always worked fairly well for me. This was of course to play jokes on friends in the dorms haha

[Midknyte]

Remote assistance is pretty easy, but the client must allow you to control the system.

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/remoteassist/intro.mspx

http://labmice.techtarget.com/windowsxp/NetworkingXP/remote_desktop.htm

http://www.wown.com/j_helmig/wxprmass.htm

[computer_kid1]

You have to install pc anyware onto the users pc aswell dont you?

I would preferably like to use the Windows remote assistance as this is built into all PC's using XP?

[LiquidClown]

Originally posted by computer_kid1
You have to install pc anyware onto the users pc aswell dont you?

I would preferably like to use the Windows remote assistance as this is built into all PC's using XP?

Yup has to be installed on both.

[G]

Remote Administrator V2.2 ($35) per licence)

http://www.famatech.com/

This is what I use and it saves me so much time over a needless visit due to a silly user error. Think about all those tedious instructions given to a newbie who cannot explain the problem or does not listen correctly to simple and succinct instructions over the phone.

That is why I use Remote Administrator as it eliminates all these time-consuming tech support issues. I get on to Remote Administrator, access their machine fix the problem and service and do some extras. The client is happy and it is done is 20 mins.

G

[dajogejr]

G...how does this work in a outside office world enviornment...say, my home cable connection to a customer's DSL based connection?

VNC is great...but, two issues.

1. You have to be familiar with how port forward if they are using a router (which...all should be)
2. A customer has a fast chaning IP by their ISP.

The second, I ran into today. A franchise store of ours has Verizon DSL. I told them to get the business package, which...allows 3 static IP addresses. Obviously, he didn't. His IP address changed 3 times in less than an hour....

:rolleyes:

I've used PC Anywhere in the past...but, it's a system hog like most of Symantec's products. But, it does work....

PM me...G...let's talk turkey!!

:D

[AllGamer]

I use VNC 4

is free and is good

www.realvnc.com

[G]

To connect to a user outside a LAN or WLAN etc you will need the system to connect to IP address and s/he will need to let you know what is it. Just going to the RAdmin server systray icon in and hovering the cursor over it will give them this.

Once the IP address is inputted and you have the login password it is very easy to get a remote connection.

With respect to the IP address and routers, the user will have to log in to their router settings and find the IP address from here.

As long as the connection remains the IP address should remain the same. Obviously each time the IP address is changed the user needs to get in contact with you and give you the new IP address.

Email me D