Modem Woes.

[chrisT]

Thank you all, who responded to my Blank screen post. Got that all sorted out. Turns out, as I was trying to install the new HD, something else got unplugged, and I felt like to a total stupid person...*sigh*

Now for my new problem. YaY Me!

I'm trying to set up a computer for my mother that he just bought, and I'm having a very annoying time with the modem. Thing is, I didn't put it together but since I had a copy of win98, I was aksed to install it.

The modem is doing, well nothing. I can install it with the drivers and everything, but the ports are my problem...

Whenever I try to connect to the modem for an ISP, it gives me some message like '633 error, cannot connect to modem, check that its its plugged, turn it off then thurnm it back on' or something similar to that.

Worse thing is that I've installed a similar modem, but I think the ports had already been configured. I tried adding 2 com ports to avail. If I open the computer will it tell me which com port it on?

Anyone have any suggestion to what I should try?

For there record its a Phoebe 56K V.90.

Thank you in advance;~)

[Merk]

have you tried the latest drivers and flash bios

also have you tried the modem on another computer

when you go to modem in control panel, go to diagnostics, and get more info does anything come up?
have you tried another modem on this computer?

essentially identify whether it definitely is the ports or the modem

good luck

[Nathan Gleit]

Check for resouce conflicts in device manager.
So you are working on you moms computer, which HE just bought ehh.hehe
JK

[Randy]

I had the same problem when I installed Win98, also the same error message. This is what I did to get my 56K V.90 modem to work.
This is assuming modem will be put on Com1.

Disable Com 1 in the BIOS.
Reserve IRQ 4 for ISA in BIOS if you can.
Go to Control Panel/Add New Hardware and choose- will pick hardware from list. Highlight Ports (Com & LPT's).Click on next
button.Click on next button again. A window will come saying- Win can install your hardeware using the following settings- I/O
3E8-3FF and IRQ 4. These are the settings for COM 1. Click next button and you will be done.
Install modem using Com 1 / IRQ 4 and you will be in business.

Randy

[chrisT]

Well, ok I've tried pretty much every suggestion you guys gave me and still nothing. :PPPP

I tried putting another modem, and didn't work.

I tried putting the new one in another computer and didn't work.

I had the latest drivers I found on the net originally.

when I do the diagnostic, it tells me it can't find the modem.

I checked for resources conficlt and there were apparently none.

I tried the BIOS settings, but first i had nowhere to disable COM1, plus its a PCI modem.

It wouldn't let me flash the BIOS.

Anything else??

Maybe I should bring it back to the place that sold it and tell them to fix it for me...But I don't want to

[Merk]

oh, it internal is it. Well that would suggest to me that you need to disable a com port - prefebly 2. if you can't do this through your bios - normally under integrated peripherals, you'll have some jumper blocks to move. If it's pci modem it should be pnp detected by windows if your lucky. Is there any way to overrided the pnp settings and set the modem up as com2??

[chuckiechan]

I found that every time I attach a mouse (M$ intellimouse) into the serial port rather than the plug-in port(Logitech) I get a modem problem.

If I go back from serial to mouse port, all's well.

Good luck...

[Comtech]

Go into BIOS, and disable COM2 (serial port 2). Restart and remove all modems from device manager. Shut down, remove modem. Restart, shut down again. Insert modem, restart, install drivers.
Done.

[chrisT]

Thanx for the help, guys.

At a loss yesterday I went to seek a hacker friend of a friend who managed to sort out part of the problem.

Fact is, not only were my ports all screwed up somehow but the modem is indeed defective:P

So I brought it back to the store and they said they'd have one tomorrow for me. Hopefully, that one'll work;~)