creative DVD5240E-1 something is wrong

[skywalker[TSG]]

hmmm when i insert a DVD disc in the player it says
cant find quarts.dll

those anyone have an idea what this is
i just got the dvd so i dont know anything about it

[philipg]

Try re-installing the software that came with it. That DLL should have been installed by the program.

[skywalker[TSG]]

well no software came with it it was an oem unit

[Susan]

How about from their website? http://www.sysopt.com/forum/smile.gif

support.soundblaster.com/files/newfiles.asp (http://support.soundblaster.com/files/newfiles.asp)

[BBA]

How are you attempting to play the DVD?

You must have a hardware decoder or a software decoder application. Which do you have?

I suggest reinstalling that because the DVD will function fine in the OS for data without any other driver installation, just movies need players.

BBA

[skywalker[TSG]]

i have xingDVD i have mailed creatives support but they wrote back and said that they have a 5 day waiting list for their support if i only need the quarts.dll file maybe someone has it and can mail it to me ?

[skywalker[TSG]]

forgot to mention i have a software decoder i think i dont know anything about DVDs i got this my wery first dvd today

[socalgal]

skywalker - are you positive it's "quarts" with an "s"? I found a quartz.dll, (with a "z") but not sure if it's what you need!

http://solo.abac.com/dllarchive/Q.html Don't install it if it's not the right one!



[This message has been edited by socalgal (edited 07-19-99).]

[skywalker[TSG]]

it was with a "z" so im gona give it a try

[skywalker[TSG]]

that did not work now it says that it cant find the file F:\QUARTZ.DLL pleace reinstall it but i cant because F: is the DVD unit

[socalgal]

Is the quartz.dll in your C:\Windows\System directory? That's where it should reside.

What Xing version is it? Have you tried a patch?



[This message has been edited by socalgal (edited 07-19-99).]

[skywalker[TSG]]

its in the windown/system yes it is the file that were on the link u wrote
i dont know what the heck is wrong maybe idont have a software decoder ? do anyone know a working link to a good soft-dvd decoder ?

[socalgal]

You said you had no software - that the DVD was OEM. Then you said you have XingDVD. Where did you get the XingDVD (thats a software decoder program)

If you're not sure if you have the program, go to Run/Find and type in XingDVD and see what pops up.


~~EDIT: try this and see if it gives you an idea of what may be wrong. www.activewin.com/dvd/reviews/players/software/xingdvd_203.shtml (http://www.activewin.com/dvd/reviews/players/software/xingdvd_203.shtml)



[This message has been edited by socalgal (edited 07-19-99).]

[socalgal]

Found it! the link still works too. check this out. I think you may find a download here.
http://windoms.sitek.net/~freeuser/dvdsoft.html

[skywalker[TSG]]

hmm i was a bit tired back then i had been awake for 72hours hm well i have the xingDVD what i dont know is if xingDVD also is a soft dvd decoder

maybe i should get me a decodercard perhaps it will work then who knows but it is odd that it wont work becase i do Have the quartz.dll file in my windows\system folder but the errormsg says that that file is suposed to be on the DVD it says

cant find file f:\quarts.dll the file might be damaged

im am totaly confused and i dont know what to do

[socalgal]

Yes, the XingDVD is the software DVD decoder.

Have you tried uninstalling then reinstalling again per previous suggestions? If yes, then uninstall/reinstall with a fresh app from that softDVD site and check for newer drivers/patches.

Is this a SCSI DVD drive?
What type of vidcard?
Do you have the MS DirectShow and DirectX 6.0 installed?
Latest drivers? Patches?

Yes, hard decoders are better than the soft ones. But the soft decoder should work.

[skywalker[TSG]]

its an IDE dvd and i have a TNT AGP card with 16mb ram well im gona try to reinstall everything and see if it works

[skywalker[TSG]]

thanks socalgal i finaly got the DVD working there is some distortion in the sound i cant explain how it sounds but it is a wery irretating sound

[socalgal]

Hey that's great skywalker! sound distortion... hmm. lol now what aehh?

I am sure you checked all the connections and adjusted and twiddled with all the volume controls and options... I'm afraid I don't know much about sound stuff. Other than checking the connections, twiddling with the options.. you know... sorry...

anyone?

[socalgal]

maybe starting a new thread with the new problem??

[skywalker[TSG]]

well now the old preoblem has come back i dont get it i have not instslled any new devices or drivers all i did was were that i moved the DVD to a different 5,25" slot what can this be i keep asking my self that question but i dont get an answer

[skywalker[TSG]]

well its sounds kinda like when u hit on a piece of metal every time the dvd unit reads the disc perhaps the discs does not sit correcly in the unit ?

[socalgal]

Egads! Seems like these boxes are haunted sometimes. Well, if you had it working before, I see no reason why you won't get it working again! Check your connections; then check them again. Is the drive being recognized by the bios?

Is anything conflicting in Device Manager?

You may want to try booting into Safe Mode, looking at each device, removing any duplicate anythings in there, shut (power off) down, and restart.

Again, you may want to reinstall the same program that you found to work last time.



[This message has been edited by socalgal (edited 07-22-99).]

[skywalker[TSG]]

ive got it working again it seems like it was the cd burner that was the problem when there is a disc in the burner the dvd does not work