comm port problem with modem

[moose]

I have a SwannSmart V90 external modem and when i try to connect it up to the COM2 port of my desktop WIN98 doesn't acknowledge it is there. I have traced the problem hardware wise and have figured it can only be at the board. Is this a fair assumption, or is there a software error somewhere?? I attempted to check modem recognition from dos bad got a "bad file name" response?? ANY HELP IS APPRECIATED!!!!!

[Comtech]

Is Com 2 enabled in BIOS?

[moose]

Yep the port is enabled. WIN98 and dos both pick up the port but can't "talk" to the modem, it can't see it

[Susan]

If it's an AT board, check and make sure that Comm cable is firmly attached to the MB.

[Jin Vitas]

Try enabling Serial 1 in BIOS for com1.. and then put modem on com1

[philipg]

I noticed that some bios's let you specify which port,irq you want the modem on. You may want to check this out too.

[philipg]

I've noticed that no one mentioned to ask if the communication software under the Control Panel- Add/Remove programs- System Setup - Communication was installed. Without it you'll never communicate with the modem.