Problem installing PCI modem

[qwert]

Please help,

I have been trying to install a PCI modem ("The Win Mod V.90" from Jaton) in a Pentium 166 but I keep having problems.
I can install the modem using the add new hardware feature of the W98 but whenever I want click on "more info" in Diagnostics window under Modem Properties it says that the "Port could not be open." I checked in the device manager and I shows that there are not conflicts in the modem or in COM2, it says that both devices are working properly.
COM1 is currently used by the mouse. I have heard that these PCI modems were harder to install, but I did not think they were this hard.
Please, any help will be greatly appreciated.

Thanks.

[MR COMPUTER]

Heres a quick fix that has worked before. Go into your bios. Disable Com 2 and save settings. See if windows likes your moden now! http://www.sysopt.com/forum/wink.gif

[Machamix]

I just installed the same modem on a p133 with win95. This modem is designed to be automatically recognized by windows when starting it. if not, you have to go to My Pc properties and delete this modem from "other devices" (with a yellow "?"), then restart windows and it must be recognized by "new pci card", then use your cd drivers to complete the installation.

[philipg]

I agree with machamix, I bought an eMachine with a PCI modem installed and it only works when you use the method machamix said. try it, it should work.

[MrEd]

I'm going to have to agree with MR COMPUTER.
I had a PCI Supramax Modem, and the only way I could get it to finally work was to uninstall all the drivers for it, shut down, turn on computer, go to bios and disable serial port 1. Then save and restart. Reinstall drivers, and presto, modem worked fine. Then I got DSL. That was a whole other experience. Anyway, try disabling SERIAL PORT 1 in your BIOS.

-MrEd

[qwert]

First of all, thank you everybody for your replies.

Currently serial port 1 is being used by the mouse, so I don't know if I should disable it.
I tried installing the same modem on a more recent computer, one using a AMD K6-2 350, and installation was a very easy. On that computer serial port 1 was not being used.
Also, I have tried changing the settings in the Bios for port 2. All I can get by doing this is that when windows automatically installs the modem, it installs it on to a COM 4, which is not listed in my Device Manager. When this happens, it appears as if the modem were working correctly, for I can get its info in the Modem Properties / diagnostics window. However, for the life of me, I cannot connect to anything while the modem is in COM 4, neither can I hear it ring.
When I manually install the Modem and set it up to use COM 2, I get a message saying that there is a problem with the settings of COM 2.

Please help.

[Susan]

It's a winmodem. I had a Jaton winmodem, and it would only use COM4, with no problems having COM 1 or 2 enabled.

There were specific instructions that came in a readme file on the CDROM that told how to uninstall the modem. It was not just a matter of uninstalling, but I needed to delete some entries in the registry as well.

I can't remember the search spec for the registry entries.

When you go to Control Panel, is there an Icon specially for the Jaton modem? (It's got three green lights on it)

If you have that info, it may jog my memory.

[RBurton]

My son had trouble installing a Jaton in his computer, Win 95 wouldn't find it on boot up. Simple installed it in another slot and bingo. Also, isn't there software to run to install that modem? It's been awhile and I may have it mixed up with something else. But I seem to recall we had to run a program on the CD (CLM or CML or something like that).

[Susan]

Thanks for jogging my memory, Rburton! Yes, it's CLM Port.

The software needs to be installed from the CD.

If there are any problems in the future, the software needs to be uninstalled as well as going into the registry and searching for clm, which brings up many. Delete all, reboot and then reinstall.

[qwert]

Once again, thank you all for your input.

I am about to give up on this modem. I have tried installing the modem in different ways, from the CD, by letting windows install it, by using the add new hardware feature and myself choosing the drivers. I have also tried different settings for the ports in the computer bios, like disabling the port 1, or putting both ports on automatic, but the modem just does not work.
It seems to be working, for it says that it is dialing when you want to connect to another computer, but you cannot hear it dial and it always says that the computer in the other side did not answer. Also, I don't see the icon for the modem that Susan is talking about in the control panel, the one with the three lights.
The only thing I have not tried is to delete those CLM entries from the registry.
I can't understand why this is happening. The modem installed very easily in my home computer, and it installed using COM 2, I did not even have to uninstall the previous modem.
I am thinking of trying my USB modem (ISA) to the computer at work to see if I have problems with it too.

Thank you again for your continued support during the winter of my discontent.

[Susan]

Winmodems can be a bit of a pain sometimes, but once you can get them going they do quite well.

If you are up to it, try looking for the registry entries.

ISA modems are the way to go, IMHO.


[This message has been edited by Susan (edited 05-28-99).]

[qwert]

Mark,

I tried unintalling the drivers, then removing the modem, and reinstalling the modem inserted into a different PCI slot.

thanks.

[Butte]

Did you try "removing" the modem while you were in the device manager? Just curious.

Mark