DSL Problems

[cjosowski]

Right, I have signed up for virgin.net broadband as we had in our student house last year. We had no problems with them last year but I am having big problems now. They claim they activated the line last thursday but I couldnt get the connection to work. I called them (at 50p/min :mad: ) and they then sent out a BT guy to check the line again (apparently fine) and so now any problems they have passed off to my networking.

The modem is a Binatone 2000 ADSL. It is connected via ethernet. There is no reason it shouldnt work as I cant see how all the settings (other than username etc.) would have changed in the space of a couple of months.

I have tried with or without the filter, I have taken it back to the main socket (ie not on an extension). I tried different cables and I even tried USB in case it was my networking but still to no avail.

I'm stumped but they are going to steal at least a month's worth of my money so I don't want to cancel and end up losing £25. Any help would be greatly appreciated.

Thanks

Chris

[BipolarBill]

What do the indicator lights on the modem indicate? Is the connection good according to them?

In my experience, the problem is almost always (80%) the telco. Bad lines....

[cjosowski]

What do the indicator lights on the modem indicate? Is the connection good according to them?
The lights say the power is good, the ethernet is good and that it is attempting to make connection (slow flashing); does that for about 4 or 5 hrs and then it gives up.

In my experience, the problem is almost always (80%) the telco. Bad lines....
Well thats what I thought but they claim that they have done line checks (twice) and the problem is mine.

If I cant fix it I was going to give up and get it disconnected and throw a tantrum if they have attempted to take my money. Not tha they will listen, but I object to having to pay £25 for a service I am not getting. :mad:

[patrickt]

Since I'm a lot less knowledgable than some folks, 95% of the problems I encounter are my resonsibility. I recently got DSL at a new apartment. I'd had DSL before. Only difference was Ethernet versus the prior USB connection. I had a terrible time getting connected but the problem was simply in my wiring. I had the cable to the phone in the wrong jack. It appeared to be the correct jack but when, in desperation, I switched it everything worked fine. So, I don't know what problem you're having but I doubt the technician was incorrect when he said the line to the service was okay.

[urdvurk]

If they don't support the modem (which they apparently don't or they would have checked its configuration) it's probably up to you to check it.

In your first post you say (or at least I think you do) that you are in a different location now. It's possible the modem needs to be configured differently.

However I don't think it's quite right that they pass it off as a problem with your network while apparently no DSL connection is being established in the first place. Generally, unless you use some unsupported modem type, the provider is responsible for delivering the DSL connection up to your modem.

[Rob R.]

The flashing is the modem trying to train up. This is good, it means that the cross connect has been made in the central office. You can safely rule out the phone company. Try syncing the modem on different walljacks. If all fails, try syncing at the network interface device (the phone box). If you can sync at the phone box on the outside of the house but not at the jack, then you have an inside wiring problem. If you can't sync at the phone box, you have a bad loop and it's back on the phone company unless your loop is too long.

I hope you got a good deal on that DSL because you are definitely getting sub-par support from them.