CDROM stops and drive disappears...

[WayneD]

My CDROM works for a short while on boot up however, on attempting to run games it shuts down and disappears from the system. I get error message 51 in event viewer with the following note "An input/output (I/O) request to a memory-mapped file failed and the operation was retried."

HELP.....

Wayned

[BipolarBill]

Have you scanned for virues and spyware with updated programs?

http://www.free-av.com/

http://security.kolla.de/

It is possible that the drive is going bad or your power supply is a little weak.

[rmanet]

can you also tell us OS, how the BIOS is seeing the cdrom, what Device Manager shows?

more info might help, but heck, Bill's right, if it's even 6 months old that drive might be dead (it's happened to me with burners) - if it is a newer drive and that's the problem try to RMA it if you can.....

[WayneD]

The CDROM works perfectly fine as long as I don't attempt to run NEW PC-CDROM games.

I am running windosw XP on an Asus A7M266. Device manager (when the cdrom drive exists) shows the drive as "HP CD-Writer cd24p" which is the recognized drive in the startup screen and as shown in the bios as well.

The following is the information shown in the system information file which may also help....please note the reference to SCSI is that necessary as I don't have a SCSI drive....

Drive D:
Description CD-ROM Drive
Media Loaded No
Media Type CD-ROM
Name HP CD-Writer cd24p
Manufacturer (Standard CD-ROM drives)
Status OK
Transfer Rate Not Available
SCSI Target ID 1
PNP Device ID IDE\CDROMHP_CD-WRITER_CD24P______________________2.00____\5&1007656E&0&0.1.0
Driver c:\windows\system32\drivers\cdrom.sys (5.1.2600.1106 (xpsp1.020828-1920), 46.38 KB (47,488 bytes), 23/08/2001 12:00 PM)

Also note the Southbridge used is the VIA chip VT82C686B with system information reporting as follows:

Name VIA Bus Master IDE Controller
Manufacturer VIA Technologies, Inc.
Status OK
PNP Device ID PCI\VEN_1106&DEV_0571&SUBSYS_00000000&REV_06\3&61AAA01&0&21
I/O Port 0x0000D800-0x0000D80F
Driver c:\windows\system32\drivers\viaidexp.sys (5.1.2600.120, 6.00 KB (6,144 bytes), 18/10/2001 1:00 PM)

Name Primary IDE Channel
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCIIDE\IDECHANNEL\4&343792C6&0&0
I/O Port 0x000001F0-0x000001F7
I/O Port 0x000003F6-0x000003F6
IRQ Channel IRQ 14
Driver c:\windows\system32\drivers\atapi.sys (5.1.2600.1106 (xpsp1.020828-1920), 84.88 KB (86,912 bytes), 09/11/2003 12:40 AM)

Name Secondary IDE Channel
Manufacturer (Standard IDE ATA/ATAPI controllers)
Status OK
PNP Device ID PCIIDE\IDECHANNEL\4&343792C6&0&1
I/O Port 0x00000170-0x00000177
I/O Port 0x00000376-0x00000376
IRQ Channel IRQ 15
Driver c:\windows\system32\drivers\atapi.sys (5.1.2600.1106 (xpsp1.020828-1920), 84.88 KB (86,912 bytes), 09/11/2003 12:40 AM)

Although everything is reporting correctly and shown as OK in the system information I believe my problem rests in the IDE configuration in particular the driver but this is really simply a guess and likely not a good one.

Wayne

[BipolarBill]

Originally posted by BipolarBill
Have you scanned for viruses and spyware with updated programs? Please respond to all questions.

[WayneD]

I have scanned the entire system with McAfee virus scan software and not uncovered any type of virus. ALso I have scanned the system with a program called Ad-Aware 6.0 and found nothing except tracking programs.

wayne

[WayneD]

To all those kind enough to give of their time to help me.....thank you. I solved my problem by going back to the beginning....in contrast to going back to the future....

I uninstalled all recording software which included Roxio as well as the Hp 24p driver and rebooted the sysytem expecting Bill Gates would come through in a lurch.....well guess what, he did! Windows re installed the software it needed to run the HP 24p hardware which was never removed and all is fine with my HP24p CD Writer. Have yet to reinstall the Roxio software.

Thank you

Wayne

Sometimes it's the simple things that solve the biggest and most complex problems....moto think small....