Blue Screen Problem

[neily]

We're running Windows 2000 SP2 - SP4 and are getting this:

***Stop: 0x000000D1(0x00000013,0x00000002,0x00000000,0x0000 0013)

Driver_IRQL_NOT_LESS_OR_EQUAL

Beginning Dump of Physical Memory.


Initially we had a problem with one machine displaying this error, which we assumed was being caused by a payroll system and the machine would blue screen only when using this system.

We've now had this on another machine which is totally unrelated to the pay roll system. Just has a basic load of windows 2000 with office on etc.

Does anyone have any ideas on this. The machines were SP2 and SP3 which were both put onto SP4 but this didnt help.

I've had a look on support.microsoft.com but found nothing relating to this sort of error.

Does anyone else know of this problem, and a possilbe solution?

Neil.

[Sterling_Aug]

Try a repair of Win2K.

[Baddog]

http://www.annoyances.org/exec/forum/win2000/r1040089678

re: Beginning of Physical Memory Dump
Monday, December 16, 2002 at 5:47 pm
Windows 2000 Annoyances Discussion Forum
Posted by Iain [find other messages by Iain]

This is for DELL with 2000 I don't know about XP.

Gurmeet wrote: DELL. Windows 2000.

Please update your drivers as given below:
BIOS: http://support.dell.com

Video: http://support.dell.com

There are several methods to resolve this issue. Follow the instructions in
the first section. If the problem is not resolved, proceed to the next
section.

I. Resize the Swap File
When a serious error occurs, by default the system dumps the system state to
the swap file for later retrieval. However, it is possible that the swap
file is not properly cleaned up and the system thinks that it is rebooting
from a crash. To resolve this, you will need to resize the swap file:

1. Click the Start button.

2. Right click the My Computer menu option, and then click Properties on the
context menu that appears.

3. Click the Advanced tab, and then click the Settings button in the
Performance section.
The Performance Options window appears.

4. Click the Advanced tab, and then click the Change button in the Virtual
Memory section.
The Virtual memory window appears.

5. Click Custom Size, and then record the Initial Size and Maximum Size.

6. Set the Initial Size and Maximum Size to the same value as the amount of
RAM that is installed in the system.

7. Click Set and then click OK. The system will advise you to restart the
computer.

8. Click OK.

9. Click OK at the Performance Options window. The system prompts you to
restart the computer.

10. Click Yes.

After the system has restarted, repeat the above steps to restore the
original Initial Size and Maximum Size values for your swap file.

II. Delete the Minidump Files and the Sysdata.xml File
When a serious error occurs, by default the system writes out a miniature
memory dump along with an XML description of the system status (which notes
the program at fault and other pertinent system data) that can be uploaded
to Microsoft. If this data is not correctly closed out, the system may
present a Serious Error screen upon boot. To resolve this problem, perform
the following steps:

1. Click the Start button.

2. Right click the My Computer icon, and then click Explore on the context
menu that appears.

3. Browse to the c:\Windows\Minidump directory.

4. Delete everything located in this directory.

NOTE : You will need to be able to view hidden and system files and the
system should not be hiding protected operating system files.

5. Browse to the c:\Documents and Settings folder.

6. Search for the following file: sysdata.xml file.

7. Delete all instances (you may find more than one) of this file.

8. Click the Start button, click Turn off the computer, and then click
Restart.

III. Disable the Automatically Restart setting

This attacks the same class of Serious Errors that resizing the swap file
fixes, but it tries to ensure that the errors do not happen beforehand.
However, this does not help to rid the persistent Serious Error message
after the fact.

1. Click the Start button.

2. Right click the My Computer icon, and then click Properties on the
context menu that appears.

3. Click the Advanced tab and then click the Settings button in the
Start-up and Recovery section.

4. Click to remove the check next to Automatically Restart checkbox and
then click OK.

5. Click OK. The system will no longer automatically restart after a
Serious Error message appears.

IV. Disable Memory Dumps
This option totally disables memory dumps altogether, which may help fix
some persistent Serious Error messages. To disable memory dumps, perform the
following steps:

1. Click the Start button

2. Right click the My Computer icon, and then click Properties on the
context menu that appears.

3. Click the Advanced tab, and then click the Settings button in the
Start-up and Recovery section.

4. In the Write debugging information tab, click to select (none) and then
click OK.

5. Click OK.

The system will no longer perform a memory dump when it encounters a Serious
Error

[bassman]

What are you doing when it happens?
http://support.microsoft.com/search/default.aspx?Catalog=LCID%3D1033%26CDID%3DEN-US-KB%26PRODLISTSRC%3DON&Product=&KeywordType=ALL&Titles=false&numDays=&maxResults=25&Queryl=Driver_IRQL_NOT_LESS_OR_EQUAL&Query=Driver_IRQL_NOT_LESS_OR_EQUAL&QuerySource=gsfxSearch_Query&srchExtraQry=