andonis
08-01-2001, 10:29 PM
I spent a good month researching which model laptop I wanted to buy after selling my old one. I ended up choosing an HP n5450 which has a combo CDR/DVD drive. My final decision went to this machine because not only did it have a CDR drive in it but was supposed to be an 8x8x32 drive which was good for the price range. After ordering and recieving it from CDW, I ran the software only to find it is a 4x4x24 drive instead. I am furious and was told by CDW that I can't return it. And when talking to HP they basically said "oops, we made a mistake on the specs". It clearly states on the box and sites I shopped "8x8x32 CDRW drive" So what can I do??? Aren't they obliged to install what they specify? How would you feel to order a computer with a 20GB harddrive and recieve it to find it has only a 10GB. Feel ripped off. Any suggestion on what I can do?
I have been talking to my salesman at CDW and he's been in contact with HP, so he says. I haven't heard back in a week now and want to know how they will resolve this. They told me when I placed the order that they don't accept returns but I was OK with that because I knew the machine was the one I was looking for. The one with the 8X drive.
I have been talking to my salesman at CDW and he's been in contact with HP, so he says. I haven't heard back in a week now and want to know how they will resolve this. They told me when I placed the order that they don't accept returns but I was OK with that because I knew the machine was the one I was looking for. The one with the 8X drive.