tdc
07-25-2001, 04:45 PM
Can anybody recommend some call tracking software? We are a WAN with 400 users. Thanks for the advice.
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Mntsnow
07-25-2001, 06:15 PM
Remedy http://www.remedy.com
Hp's Service Desk http://www.openview.hp.com/
and visit http://www.helpdesk.com/software.html for even more options http://www.sysopt.com/forum/smile.gif
[This message has been edited by Mntsnow (edited 07-25-2001).]
Hp's Service Desk http://www.openview.hp.com/
and visit http://www.helpdesk.com/software.html for even more options http://www.sysopt.com/forum/smile.gif
[This message has been edited by Mntsnow (edited 07-25-2001).]
dyer_maker
07-26-2001, 07:01 AM
The help desk that I used to work at I created a database to track calls through Access. It worked beautifully. We could do almost everything we wanted for it. I will see if I can write up an example of it for you and post it later.
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