odd problem

[maje87c]

I have two CDRW drives, a Samsung SW-248B and an NEC NR7700A.

Now, for awhile both of them functioned 'normally.' The samsung would not burn cd's, which didn't start to bother me until recently. I reinstalled the burning software, and now, neither of the drives are functioning. Windows will recognize them, but gives this error message for them.
"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
now I uninstalled and reinstalled both devices, and there was no change in the status.

What would you recommend I do?

[Sterling_Aug]

I would replace the drives.

I have had several CDROM's fail in the last year.

[maje87c]

replace them?

i got the samsung drive a little over 3 months ago. I have another samsung that is older and still operational. Shouldn't a newer model outlast something that is from the same company and a year older? and why would both drives give out simultaneously?

[BipolarBill]

http://support.microsoft.com/default.aspx?scid=kb;en-us;320553

[Ol'Tunzafun]

Do you mean to say that both burners are on the same machine?
If you have installed two different software packages on the same machine it will likely create conflicts.
What does device manager report?

[maje87c]

well, both drives are in the same machine, but both originally came w/ Easy CD Creator. In theory, it should hav recognized them both, but it would only recognize the slow one. When I tried to change that, this whole fiasco happened.

[Ol'Tunzafun]

I don't know whether or not it would work but I would uninstall everything...software from Add/Remove Hardware in Control Panel, CDRWs from Device Manager and physically disconnect one of the drives before reinstalling the software. That should get one of them working.
I'm not sure what the advantage is in having two burners on the same machine but the challenge of making this configuration work is intriguing. I think I would try disconnecting or disabling the first one (and this may not be necessary) before installing the second drive with a different program like Nero which would be dedicated to the second drive.
Device Manager probably finds having two drivers for the same device as confusing as having two devices for the same driver.

[rmanet]

Originally posted by Ol'Tunzafun
.....I'm not sure what the advantage is in having two burners on the same machine but the challenge of making this configuration work is intriguing. I think I would try disconnecting or disabling the first one (and this may not be necessary) before installing the second drive with a different program like Nero which would be dedicated to the second drive.

he's right - why 2 burners? one is enough, likely you'll have device problems, you can't use 'em at the same time, etc.

you never know the older drive might be shot - it happens

but either way you ought to try with only one or the other cdrw, cable it properly, make sure your bios is seeing it, uninstall ALL burning software (clean your registry too) then start over

and I've never liked adaptec, nero seems to be the consensus favorite on these forums