E-mail Issue

[FZWG]

Appreciate some assistance.

Trying to help a senior citizen, who is not computer savvy, and is having some e-mail problems. The account is an @msn.com account, and is web-based (it is not a @hotmail.com account). E-mail from the account can be sent to anyone except to other @msn.com accounts, which include her daughter and most of her friends. However, the individulal can send herself a message (@msn.com to @msn.com).

Outlook Express 6.0 is the e-mail client, and Internet Explorer 6.0 is used to connect to the Internet. Initially, last August, when the account was created, MSN Explorer was installed, but has since been removed from Control Panel>Add/Remove Programs.

Have talked to MSN tech support ad-nauseaum, and to this date, no solution. All they suggest is to remove the account from Outlook Express, and then Add it once again.

Anyone heard of any such issue, or have any suggestions to try?
Thanks in advance for the help. :t

[BipolarBill]

Hehe. If you put 1/10 of the effort into removing the account that you have into this, you'd be done by now.

MS is right - the account needs to be tossed.

[FZWG]

Well...removed and reinstated the account about half a dozen times now...but who is counting? :D

[BipolarBill]

Have him try another client like Eudora:

www.eudora.com

[FZWG]

Thanks for the reply.

That is always an option, but the individual rather not do that.

[BipolarBill]

Yah well beggars can't be choosers.

[FZWG]

Update!!

She used the following address: username@email.msn.com vs using username@msn.com, and the email came through!!

Now, for my own knowledge, all I need to find out is why she can send email using the @email.msn.com address and not the @msn.com!!

Any clues?

:t