lesvisible
01-28-2003, 10:43 AM
sorry about the lack of formatting. I hope this takes care of it. What is a 'red submarine'? It is a custom computer company specializing in audio and video work stations....
Greetings, I hope this will prevent anyone who reads it from making the same mistake that I did. I’m a songwriter. I’m not rich yet and spending thousands of dollars on my dream-come-true machine and being mistreated the way I was is not something I ever want to go through again or have anyone else go through either. It’s too late for me in this event but not too late for you. I’m posting a letter here that I wrote yesterday to someone who asked me about what happened with my Red Submarine experience. I’d like to think that I am the kind of guy that would tell you the bridge was out. Caveat Emptor.
“Well George, it’s like this I’ll do my best here. I’ll forget things and miss details but mostly you will get the picture. First, I worked very patiently with the salesman with whom I was very clear about my needs and also my lack of knowledge. every time I asked a question he acted like I was taking up too much of his time. He assured me of many things that were later not true, nor clear, just to get rid of me. I was spending thousands of dollars and would have expected better treatment. I often felt I was trying to purchase something from one of those aggressive New York sound shops where the attitude is; “You want to buy something or what? I’m busy.” I was a fool for continuing at this point where the vibes were bad. That is my mistake. But I wanted the system. I was up against a deadline for important projects. I should have looked elsewhere.
Then it took over a month to deliver it (and I had a serious timeline) because their tech did not understand how to install a double boot; something they offered as a feature. I was being led to think that it was my fault for asking for it in the first place.
Then it arrived, haphazardly stuck into a box that was nearly spilling its contents out of the side when it got here. One of the reasons I went with them was the offer of good support. When I tried to get support to interface what the salesman guaranteed me would do the job I was treated like a moron by one of their tech’s, insufferably so. he even went so far as to insult my choices of software.
Later another member of the firm admitted he would not have handled my requests this way. When I had questions about how to interface my monitoring system...which I had painstakingly gone over with the salesman...they had no idea how to assist me in what proved to be a simple matter that I had to figure out for myself. In fact I HAD TO FIGURE EVERYTHING OUT FOR MYSELF. They wouldn’t let me exchange anything, all uninjured, for anything that would have made the system more effective or compatible. And they treated me like ****.
I often got the feeling that they were drunk, on drugs or generally unorganized and certainly ill informed. Then Bootstar, which they used to create the dual boot, started giving me messages that my trial period had run out and I needed the code to operate it. On contacting the tech he apologized and said he would send me the CD and the code. He never did. I repeatedly requested it and got nothing. I had to go buy it on my own. Earlier I was blamed for them having to use Bootstar in the first place to figure out the dual boot like it was my fault that they didn’t know what they were doing. I got angry and after that I got nothing. So I was stuck with an ineffective system and hard up against a deadline. This wound up costing me a great deal in terms of reputation and personal stress...and they just didn’t give a ****.
I’ve had a very few companies in my life treat me this way, most notably DHL,...but never one with whom I was spending so much money. They told me if I needed tuition to run the system I ordered then I could pay them for it. My problems were not about recording and mastering...they were about the system entire and it’s meeting my needs. I have left out a number of related injuries simply for brevities sake. On the whole they treated me like I was an annoying moron, they disparaged my work, they disparaged my choices, they attacked my arguments for understanding and fairplay. It has taken me real time and money to get this thing working and I now find I could have had a perfect system for half the money. They basically just loaded me up and sent me on my way.
Only one person in that company gave me any understanding and then all of a sudden someone in the company told him not to help me any more. I was left high and dry and disappointed and I am **** well going to let all and sundry know. I can’t get my money nor my time back but I can get some justice by letting as much of the world as I can reach know about it...AND I AM GOING TO DO THIS to the tune of a couple of hours a day of posting here and there until I feel I have exhausted all outlets for notice...and until I feel that somehow their treatment of me has cost them more than they cost me. I gave them months to resolve this, to treat me more humanely. I told treatment. I got your basic, “so what, **** off.” I hate being put in this position. I found myself writing an email saying, “I hate you!” imagine how juvenile and impotent that made me feel?
Yeah, I’m just one of the little guys. So many companies in the world feel this way; like merchants in a shop in the tropics...”screw the customers, we’ll get different people next year.” I hate this loss of care and concern, not to mention integrity. I especially hate being put in this position. I can’t go into the amount of frustration, time and money this has cost me. I was all geared up to do something. I was so excited. I couldn’t wait to get my Red Submarine computer and sail off into this creative frenzy...and the whole series of events just tore holes in my sails and left me with the taste of **** and ashes in my mouth. They also cost me that top of the line Guild 12 string that I was going to get if all went well. It didn’t and I didn’t. Well...I’ve figured it out mostly now. The system still crashes inexplicitly as it did from the beginning but I’m getting by and I’m getting things done. I just regret the loss of all the good feeling I had in the beginning. And I had saved for this...I have sacrificed many things to manifest this dream. I have and I will...they could have done a whole lot better....just the worst overall experience with a merchant that I can remember. You can do much better elsewhere. Anyway, that’s my story, I hope it doesn’t turn into your story.”
Warm Regards,
Les Visible
for2see@hotmail.com
just because you can’t see it doesn’t mean it isn’t there and just because you can doesn’t mean it is...oppose fascism...oppose bush!!!
Greetings, I hope this will prevent anyone who reads it from making the same mistake that I did. I’m a songwriter. I’m not rich yet and spending thousands of dollars on my dream-come-true machine and being mistreated the way I was is not something I ever want to go through again or have anyone else go through either. It’s too late for me in this event but not too late for you. I’m posting a letter here that I wrote yesterday to someone who asked me about what happened with my Red Submarine experience. I’d like to think that I am the kind of guy that would tell you the bridge was out. Caveat Emptor.
“Well George, it’s like this I’ll do my best here. I’ll forget things and miss details but mostly you will get the picture. First, I worked very patiently with the salesman with whom I was very clear about my needs and also my lack of knowledge. every time I asked a question he acted like I was taking up too much of his time. He assured me of many things that were later not true, nor clear, just to get rid of me. I was spending thousands of dollars and would have expected better treatment. I often felt I was trying to purchase something from one of those aggressive New York sound shops where the attitude is; “You want to buy something or what? I’m busy.” I was a fool for continuing at this point where the vibes were bad. That is my mistake. But I wanted the system. I was up against a deadline for important projects. I should have looked elsewhere.
Then it took over a month to deliver it (and I had a serious timeline) because their tech did not understand how to install a double boot; something they offered as a feature. I was being led to think that it was my fault for asking for it in the first place.
Then it arrived, haphazardly stuck into a box that was nearly spilling its contents out of the side when it got here. One of the reasons I went with them was the offer of good support. When I tried to get support to interface what the salesman guaranteed me would do the job I was treated like a moron by one of their tech’s, insufferably so. he even went so far as to insult my choices of software.
Later another member of the firm admitted he would not have handled my requests this way. When I had questions about how to interface my monitoring system...which I had painstakingly gone over with the salesman...they had no idea how to assist me in what proved to be a simple matter that I had to figure out for myself. In fact I HAD TO FIGURE EVERYTHING OUT FOR MYSELF. They wouldn’t let me exchange anything, all uninjured, for anything that would have made the system more effective or compatible. And they treated me like ****.
I often got the feeling that they were drunk, on drugs or generally unorganized and certainly ill informed. Then Bootstar, which they used to create the dual boot, started giving me messages that my trial period had run out and I needed the code to operate it. On contacting the tech he apologized and said he would send me the CD and the code. He never did. I repeatedly requested it and got nothing. I had to go buy it on my own. Earlier I was blamed for them having to use Bootstar in the first place to figure out the dual boot like it was my fault that they didn’t know what they were doing. I got angry and after that I got nothing. So I was stuck with an ineffective system and hard up against a deadline. This wound up costing me a great deal in terms of reputation and personal stress...and they just didn’t give a ****.
I’ve had a very few companies in my life treat me this way, most notably DHL,...but never one with whom I was spending so much money. They told me if I needed tuition to run the system I ordered then I could pay them for it. My problems were not about recording and mastering...they were about the system entire and it’s meeting my needs. I have left out a number of related injuries simply for brevities sake. On the whole they treated me like I was an annoying moron, they disparaged my work, they disparaged my choices, they attacked my arguments for understanding and fairplay. It has taken me real time and money to get this thing working and I now find I could have had a perfect system for half the money. They basically just loaded me up and sent me on my way.
Only one person in that company gave me any understanding and then all of a sudden someone in the company told him not to help me any more. I was left high and dry and disappointed and I am **** well going to let all and sundry know. I can’t get my money nor my time back but I can get some justice by letting as much of the world as I can reach know about it...AND I AM GOING TO DO THIS to the tune of a couple of hours a day of posting here and there until I feel I have exhausted all outlets for notice...and until I feel that somehow their treatment of me has cost them more than they cost me. I gave them months to resolve this, to treat me more humanely. I told treatment. I got your basic, “so what, **** off.” I hate being put in this position. I found myself writing an email saying, “I hate you!” imagine how juvenile and impotent that made me feel?
Yeah, I’m just one of the little guys. So many companies in the world feel this way; like merchants in a shop in the tropics...”screw the customers, we’ll get different people next year.” I hate this loss of care and concern, not to mention integrity. I especially hate being put in this position. I can’t go into the amount of frustration, time and money this has cost me. I was all geared up to do something. I was so excited. I couldn’t wait to get my Red Submarine computer and sail off into this creative frenzy...and the whole series of events just tore holes in my sails and left me with the taste of **** and ashes in my mouth. They also cost me that top of the line Guild 12 string that I was going to get if all went well. It didn’t and I didn’t. Well...I’ve figured it out mostly now. The system still crashes inexplicitly as it did from the beginning but I’m getting by and I’m getting things done. I just regret the loss of all the good feeling I had in the beginning. And I had saved for this...I have sacrificed many things to manifest this dream. I have and I will...they could have done a whole lot better....just the worst overall experience with a merchant that I can remember. You can do much better elsewhere. Anyway, that’s my story, I hope it doesn’t turn into your story.”
Warm Regards,
Les Visible
for2see@hotmail.com
just because you can’t see it doesn’t mean it isn’t there and just because you can doesn’t mean it is...oppose fascism...oppose bush!!!