Modem Installation Problems ;(

[dafordster]

Hi, I am having problems installing my modem which is an Internal US Robotics 56K. It goes in a PCI slot.

I have physically installed it and when Windows starts, it detects and installs the software and says it has been done successfully. However, my computer cannot communicate with it. It does not seem to have been assigned a communications port.

It is listed in the device manager under modems. Also in Control Panel, Modems it is there too but when I do diagnostics it says it is probably not installed properly...

Really am stuck as what to do.

When I check the Coms Ports in Device manager, their resources are Interupt 4 and 3 I think, but the modems is 9, is this anything to do with it? hopeful guess i'm afraid.

Be greatful for any help...
PS, am using Win 98.

[Ammok]

You could try to reassign the iRQ to 3 or 4 for the modem. Any other conflicts in device manager? What windows are you running?

[dafordster]

It doesn't let me reassign any of the settings for the Interupts, I/O etc...
I'm running Windows 98.

[Ammok]

I am sure you can, but i can't quite remember how to in win98.

If I remember correctly, you may have to go into bios and change all the IRQ from auto to manual to enable the ability to change the settings.

I have a ton of problems with internal modems and it really all boild down to getting the com port and the modem on the same IRQ. You might be lucky and find a setting that says "use this IRQ for com ports" and might be able to change it to IRQ 9 and get away with it that way. i have had my modem on 9, 10, 7 and 5 at various times, right little b*ggers with win95 and 98.

[dafordster]

ok, will try to mess around in bios, if not, may make a post asking how to adjust irq settings...

[Ammok]

Just take it nice and easy, just take off the 3, 4 and 9 setting to begin with, once you know you can now adjust the iRQ in device manager, you can pop back in and decide which irq is the best for your system, reason that I had it on 5 and 7 is that 5 is usaully allocated to the sound card, and I didn't have one, and 7 is usually the LPT1 parallel printer output and i did not have one, so I knew they were free.

If you can release all the irq's from auto assign, in device manager you will be able to choose any of the availble irq's you have managed to release.

Let us know how you get on, it might be worth posting in the apps forum on how to release IRQ's in win98 just in case there is an easier solution than this.

[FijiJohn]

Which model # modem do you have? Also, is this a machine with both PCI and ISA slots? (Ijust wrestled with a USR PCI modem that had similar problems and it turned out that it simply could not use one of the slots. Upon moving it to another slot it started working properly.)

[dafordster]

basically, in the bios i found that it was possible to assign different irq's for the PCI slots but not for the COM ports.

I changed the IRQ of the slot that the Modem is plugged to the same value as the COM port and restarted. In device manager the COM port now has a conflict. Is the IRQ of the modem supposed to be the same as that for one of the COMS? Also, the same problem exists with the modem. Its almost as if the modem is not installed properly.

I have tried taking out the modem and telling Windows to install the software for it even though it isn't there. When I do a diagnostics the same problem exists even without the modem even being there...

Anyway, I reset the IRQ to be set automatically in the Bios and now the conflict is gone but I still can't use my modem. I'm thinking to buy a new modem.

Cheers for the help so far... - most greatful...

[dafordster]

I'm not sure what model number the modem is as my dad gave it to me as I only have PCI slots and me old modem was for the longer ISA slot.

How can I check the model number of my modem, would it say it on the modem itself? What type of number am I looking for?

This raises another question about the driver. The disc I have says its for Win NT but it was installed on my dads comp with Win 95. Anyway, if Windows detects it and installs the software for it, doesn't this mean that Windows has provided the correct driver for it?

Thx for your help...

[wardD]

hi, you can run the FCC # to find the manufacturer and model of your device.
sorry i dont have the link handy, had to format and havent got all my handy links back on line yet.

as for the pci modem, I have a couple of computers and i have found through trial- greif -and- error, that in sys properties, device manager, you should have two modem icons. the wifes machine is just finishing off some maintainane stuff, I will get the file name when its done.

as for the os it recomends, i have a hp, running win 98. the drivers for the modem, downloaded right from hp, for this make and model, are win 2000 drivers.

OK, its called a HCFmodem. open the plus sign and it says connexant pci modem enumerator.

in the plain modem file its a rockwell hcf 56k data fax pci modem.


my machine has two modem icons also.

if you cruise back in sysopt post a couple or three weeks ago and look for modem post by me(wardD) their are some good hints,advice, and a couple of handy links with more helpfull wisdom, that other members genorously suplied.

I am embarassed to say i still hvent got my "modem" working yet, but we just got hi speed cable and the novelty hasent worn off yet so the modem thing is still on the back burner.

anyway, the best of luck with your delema. ward

ps- heres a FCC look up site:

http://www.driverzone.com/fcc_id_search.htm

[Ammok]

now you have your modem into a conflict position, this is good. The reason this is good is that you can try to arrange things so that the conflict is resolved in device manager.

So you modem on 9 conflicts, manually change the property seetings on the conflict item(your modem) and pick another IRQ. say 7, and see if that will resolve the conflict. Don't worry about the secondary conflictiing device, as soon as your modem stops using 9 it will not report a conflict.

Now keep going until you find a free IRQ and a free memory range so you have no conflicts.

[paramufay]

Originally posted by dafordster
Hi, I am having problems installing my modem which is an Internal US Robotics 56K. It goes in a PCI slot.

I have physically installed it and when Windows starts, it detects and installs the software and says it has been done successfully. However, my computer cannot communicate with it. It does not seem to have been assigned a communications port.

It is listed in the device manager under modems. Also in Control Panel, Modems it is there too but when I do diagnostics it says it is probably not installed properly...

Really am stuck as what to do.

When I check the Coms Ports in Device manager, their resources are Interupt 4 and 3 I think, but the modems is 9, is this anything to do with it? hopeful guess i'm afraid.

Be greatful for any help...
PS, am using Win 98.

Was this a NEW modem in the box,with cd rom and instructions?

[dafordster]

Hi everyone, thx for the useful info, I will try to sort through it all and see what I can come up with, I will let you know about my progress and whether I still need help or not,

thx again - much apreciated...

[dafordster]

AMMOK: Ok, the modem was not conflicting on 9 but when I changed it to 4 (the same as the COM port) it did. Anyway, have tried 7 where it conflicted with my printer I think and then 5 where it didn't have any conflicts as at when it was on 9 but it still doesn't work. When I checked my dads device manager, his modem properties have a tab called MODEM where the volume can be set and it also says that it is on COM port 3. Mine doesn't have this Tab which leads me to think that it is not installed properly. Also when clicking on its properties in Control Panel/ Modems it says I have to remove the modem and reinstall as it is corrupt.

WARD D: Thx for the info, I know that the modem is a 3com USR 56K Win Modem. I'm wondering whther the driver is correct but the site you suggested did not seem to be working. My fathers comp also has two modem icons, one like you say is an enumerator at the bottom of the device list. I don't have this on my comp.

PARAMUFAY: No, this was an old modem given to me by my dad because mine was an ISA slot and I don't have any ISA slots on my new motherboard.

[bushmaster]

I have physically installed it and when Windows starts, it detects and installs the software and says it has been done successfully.
Question? do you have the installtion disk that came with that modem? and did you load those drivers into the computer? or did you let windows pick and install it's drivers?

[dafordster]

I think at some point I have tried both, firstly with the disc that came with it, but I later realised that this was for Win NT so thought that could be why it wasn't working, since then have let Windows install its own files? Do you think I need to get a driver from somewhere?

[bushmaster]

Could go to USR's site and get them

[Ammok]

Right this all good stuff, your now quite adept at manipulating the device manager settings and this will come handy. The "tab" with the volume control setting on your dad's machine is what you must have on yours. It should also have a setting saying "test communications" or suchlike and lets you test your modem through the com port that it is assigned to.

Try again by deleting everything to do with the modem, put your irq settings back to the original and reboot. This time refuse to let windows install the modem.

Next run add new hardware and choose have disk option, and point the browser to where you have downloaded the USR files.

just search for us robotics or 3com and you will get a download driver site, do you know what modem you have yet?

I think you are right in that the nt files are just no good and w98 is not giving you a decent driver to work with modem you have got.

What should happen is that your modem communicates with com3, or com 1, or com 2 and com 4(they are really the same thing com1 and 3 is the "same " port and 2 and 4 are the same also) so should only need any com on IRQ3 or IRQ4. Sometimes you need to move the com irq to 5, or 7 or 9. The modem shouldn't need another irq on its own. Hope this is helping.

[dafordster]

Hey Ammok, may I first say how greatful I am to you for perservering with my problem.

Ok, I know what you mean with the test communications thing, When I try to add new modem it searches for it on COM1 and COM2 but does not find it. I think one of my problems is this and the fact that I cannot figure out how to change the COM port IRQ's. I cannot seem to do it in Device manager or in the BIOS.

Also, I think when I remove all the modem stuff and restart windows, it automatically detects the modem and installs the software for it. I will try to do it without restarting windows.

Also, there are very few drivers to download from US Robotics but have one now and will try with this...

Again thx for the help, think I would have given up by now without it.

Will keep you posted - literally...
Dan.

[paramufay]

LAST TIME....

In order to install a usr modem under win 95/98 OS
________________________________________
DO NOT INSTALL THE MODEM IN THE PC
______________________________________
DO REMOVE ALL REFERENCES TO PREVIOUS MODEMS

INSTALL THE MODEM SOFTWARE FIRST. THIS WILL ALLOW THE SOFTWARE TO CHOOSE A IRQ AND A COM PORT. WHEN PROMPTED CHOOSE WIN 98 FOR THE DRIVERS,THEN WHEN PROMPTED CHOOSE SHUT DOWN PC
_________________________________________
LEAVE THE CDROM IN THE DRIVE!!!!!!!!!!!!!!!!!!!!
_____________________________________________
INSTALL THE MODEM CARD IN THE PCI SLOT AND PLUG IN TELEPHONE LINE REMEMBERING TO USE A PCI SLOT THAT DOESNOT CONFLICT WITH AN ISA SLOT

RESTART PC AND THE SOFTWARE WILL DO THE REST

Failure to follow these instructions will result in a failed modem installation every Fuc%ing time.

USR minimum requirements

486DX or higher cpu
win 95/98/NT/2000
16 mb ram
256 svga
16 bit 640x480
6x cd rom

[dafordster]

Ok, removed the card and removed modems in control panel/modems. Also checked that no modems were listed in device manager. I then installed the software which i found. This is an installation assistant which I don't think does a lot. It told me to shut down, install the card and restart. when I restarted the comp, it said it couldn't find any modems installed.

I managed to borrow my friends external modem which is also 3com/us robotics 56K faxmodem. This connects to my serial port. I did exactly the same again but it just doesn't seem to detect my modem.

I remember that when adding modems from control panel, it checks my COM ports but does not detcet a modem. However after choosing one from the list (even a random modem) shortly after, windows detects new hardware (my internal modem) and installs the software for it. If I then click on this in control panel and check its properties, it says that the installation was corrupt and that i need to remove it and start again.

Are my COM ports working?

[Ammok]

Com ports are a pain in the ***. Try to get a com port on to a free IRQ, thoroughly check all your bios references to com ports, there might a reference to "modem uses irq 3" in a panel you may not have looked in, change it to the free irq and then make sure in device manager that that you know what the com port is, 1, 2, 3 or 4. Now try and bung the modem on to it.

You will know thta you have succeeded when you can test the modem from the missing tab, which will be there. keep trying,.

[SPEEDO]

Try this....:D

Boot into safe mode
Remove the modem from device manager.
And while your there remove com1 and com2 also.
Shutdown.
Remove the modem.
Boot up.
Go into the bios and disabling com1 and com2.
Save and reboot.
Check device manager to make sure removed items are not there.
Shutdown
Install the modem.
You know the rest

SPEEDO

[tbird14]

:) The problem is that it is a win modem and you have to install the win program for that modem first before it will work. also i have the same modem and is you need the install disk I can send it to you.:t

[dafordster]

Ammok: thx, will give this a try and let you know how i get on...

[dafordster]

Speedo: thx mate, wil give this a try and let you knnow how i get on...

[dafordster]

tbird 14: how big is the disc? floppy or cd? would be interested in receiving a copy..

[tbird14]

its a floppy can send it by email

[dafordster]

Hey guys. Well, had a really good go at it last night. Have tried every combination possible with the COM ports and the IRQ's etc but to no avail.

I decided to format and try again. Did this, reinstalled Windows but still no luck. Then I tried Speedo's post. i.e safe mode, remove, install etc.

Upon doing this, when Windows restarts, it installs the software for the Communications Ports and then detects the Modem but asks for the WinModem autoinstaller which TBIRD mentioned. It didn't do this before.

So hopefully TBIRD will read this and could send me it by e-mail so that I can see what happens then...

Will keep you posted...

In case my e-mail address is not displayed anywhere, you can send it to: dafordster@ntlworld.com.

[dafordster]

sorry TBIRD, didn't realise you e-mailed me already...

[SPEEDO]

Did you ever find out what model number it is?

SPEEDO

[tbird14]

Ok i just sent the files to you hope it helps put them all in one folder and then install it should work .........

[Ammok]

fingers crossed.......:)

[dafordster]

Hey people. well got the files from TBIRD (thx TBIRD) put them all in one folder and then clicked on install. I receive a message saying that if I am using Win95b or higher then the os will install itself.

I am using Win98 but its not bloody working...

This is what I have tried:
I click to add a modem and install a random driver. Windows completes this successfully and shortly after detects a new hardware - my modem. It used to then install the software for it but now it asks me to put in the WinModem autoinstaller. I thought those files that TBIRD sent me would suffice. When I point to those files it tells me that it is looking for the file '569000winmodem.vxd'. Now, in the files TBIRD sent me, there is a file called 'winmodem.vx_'. So i tried renaming this to the 569*** file but it isn't having any of that.

Just don't know what to do next. Will look for this winmodem autoinstaller software in case it is different to the one TBIRD sent me...

[dafordster]

Hello. Right, went to the US robotics site for about the 100th time this week. Downloaded some winmodem files and tried to install my modem once again.

It said I had various files missing so for each one that was missing, I checked every disc that contains drivers that I have (incl. win98 disk etc).

Anyway, still didn't have all the files, but skipeed the ones I couldn't find. Then I restarted my computer. I now have about 3 modems installed on my computer and have COM ports 1, 2, 4 and 5 for some reason.

Tried communicating with each one, and hey presto, one of them is working...

Still have a lot of sorting out to do in resolving conflicts and determining what I can now remove, but at least I am getting somewhere now.

One worry I have is that I may have problems installing other cards such as my sound card.

I will keep you all posted until I have settled my machine. This problem has given me serious doubts about my level of competence in using/messing with computer bits...

Thx to all that have helped me so far and lets hope that this Topic will be closed for business within the next couple of days.

[Ammok]

If you managed to get the modem working, I wouldn'r be too worried about your level of competence to go messing around. Sure, it's a b*llacher when something goes pear shaped, but thats half the fun when you get back working again. Don't worry about the sound card, it will want it's own interupt, thats all, and you know how to do those now. Excellent effort on your part and just keep at it and you will get there. And there is nothing quite like the feeling when your pc is sitting there purring at you.:D

[dafordster]

Hiya.

All of my previous posts have been made using my dads computer upstairs.

You'll be pleased to know (but not as pleased as I am) that I am currently sitting in my own bedroom using my own computer and my own connection - yup, my modem is finally working.

Thx again all, and a special thx to AMMOK, TBIRD and SPEEDO who perserversed with my problem when it looked unsolvable.

Hopefully I will be able to help somebody with a similar problem to me one day - and I will keep checking back here as this is the finest community I have ever found on the internet.

Thx again, Dan.

[Ammok]

Yahoo...... Well Done!!!!!:t

[tbird14]

Good to hear it is up and running:D I have built about 15 computer's for people and have come across about everything that can happen wrong wish I wrote all that down so I could go back to it for when things like that come up:r but it is good all is well

[euphoryk]

I have built about 15 computer's for people and have come across about everything that can happen wrong

Lol, try setting up a THOUSAND computers, then get back to us and tell us how many MORE things could go wrong that you have encountered.

Possibilities are virtually endless.

I've been building computers since my Commodore 64.
That was almost 20 or so years ago.

lol,
Euphoryk

[tbird14]

well you got me on that one:t

[BRWOD]

Try this site http://www.56k.com/ for help on your Modem.